Ancira Nissan

Service was excellent cause I went in for a recall on tires and my battery was bad ;I am glad they caught that .excellent,good service tires and my battery was bad ;I am glad they caught that .excellent,good service More

Exceptional customer service! Friendly, personable staff went above and beyond to get the car repaired and to get us back on the road. I would highly recommend the service department at Ancira Nissan, San A went above and beyond to get the car repaired and to get us back on the road. I would highly recommend the service department at Ancira Nissan, San Antonio, TX. More

Very proffesional, and curtious. Same day service without an appointment. I would reccomend to friends and family also appreciate blog service and free coffee and donuts. without an appointment. I would reccomend to friends and family also appreciate blog service and free coffee and donuts. More

It’s a beautiful and amazing atmosphere, every person working there is a huge help and very friendly! JJ was an amazing and kind hearted employee working there is a huge help and very friendly! JJ was an amazing and kind hearted employee More

I had an "appointment" for an oil change at 10:30 a.m., I arrived at 10:15 a.m. and was going to wait. 11:15 a.m., Josh comes to tell me that my truck is "next" and that it wouldn't take long. At noon, I get arrived at 10:15 a.m. and was going to wait. 11:15 a.m., Josh comes to tell me that my truck is "next" and that it wouldn't take long. At noon, I get up and look at the cameras and see my truck sitting there for 10 minutes with no one working on it. I go tell Josh and he goes to check it out-not sure what happened, but still at 12:15 p.m. my oil change had not even been started! I was livid! This is the "reason" people make appointments. Josh went to get Jorge(service manager), who offered me a rental, as I had other appointments yesterday. Thank you, I appreciate it, but still was never really given an explanation. Josh-as usual-always professional and sympathetic, so thank you for always being kind. But, seriously, whoever is overbooking on these appointments need to answer for this. What I DON"T like, is that if you are not my advisor, no one else will talk to you. There were at least 3 other advisors in the office and nobody really acknowledged me until I spoke up to ask for Josh. This is the 2nd experience-bad experience I've had here. I've already spoken to management (Trish) about the lack of customer service here, not sure what is going on, but I hope there are changes. Customer walks in the door-"Hi! Welcome, what can we help you with". Put a bell on the door if your people don't see people walking in. It's like nobody wants to look up and service customers anymore. It's really not that hard to be nice to people. I totally understand it was a holiday, but my appointment was made, I was not a walk in, so it should not have taken this long-or rather-my vehicle sitting there idle. It's a holiday, you need all your people on days like this. I was finally called at 3:00 p.m. that my truck was ready. Jorge washed the truck, thank you. Get it together, because unfortunately, I still have to go back for future oil changes since they are part of my purchase. More

I love you guys. But it seems in your desperation in these financially hard times, recommending a 200$ new tire over patching one with < 3000 miles on it for only 25$ is not really putting your customer these financially hard times, recommending a 200$ new tire over patching one with < 3000 miles on it for only 25$ is not really putting your customer first. Let’s try to get back to helping the customer. Times are financially hard for them too. More

Great Service and great communication throughout the entire process. Definitely will return in the future. Josh was very knowledgeable and helpful the entire time. Thank you! entire process. Definitely will return in the future. Josh was very knowledgeable and helpful the entire time. Thank you! More

As always great service! Josh Cheatham is great! Went in for an inspection. Quick and easy. Ended trading in my 2018 Rogue for a 2021. for an inspection. Quick and easy. Ended trading in my 2018 Rogue for a 2021. More

Even during a 3-day weekend, the service department was still able to maintain my car with only a slight delay. Another great job gang! still able to maintain my car with only a slight delay. Another great job gang! More

Professional experience friendly knowledgeable of your vehicle they keep you updated with any recall or changes with their products and sales and their prices are compatible vehicle they keep you updated with any recall or changes with their products and sales and their prices are compatible More