Ancira Kia - Service Center

My service appointment was a good experience. I live in Kerrville and they were nice enough to get me a Lift ride to lunch rather than having to wait at the dealership. I live in Kerrville and they were nice enough to get me a Lift ride to lunch rather than having to wait at the dealership. More

Great customer service. Prompt service. Took less time than expected. Appreciated the car wash after vehicle was serviced! Prompt service. Took less time than expected. Appreciated the car wash after vehicle was serviced! More

This is by far the best KIA dealership that I have ever been to. I would highly recommend this dealership for the service. The people are very professional and knowledgeable. Christina and Nicole are great been to. I would highly recommend this dealership for the service. The people are very professional and knowledgeable. Christina and Nicole are great! I have been to the KIA dealership off IH 35 and Judson and I won’t go back now that I have found Ancira KIA. More

Daniel was very helpful, came right out and found my appt on his iPad and explained all that was being done per the two recalls on our Kia Optima. Offered a car wash and vacuum after work was done as well. H on his iPad and explained all that was being done per the two recalls on our Kia Optima. Offered a car wash and vacuum after work was done as well. He was right on time with updates and the estimated completion time. More

Always willing to help customers. Great service. Always on time. Very clean atmosphere. Very respectful. Great service. Always on time. Very clean atmosphere. Very respectful. More

Very professional, helpful and knowledgeable. Washed and vacuumed my vehicle! I did not expect that. Washed and vacuumed my vehicle! I did not expect that. More

Regarding the "vehicle health report", it needs to be more specific as to what was checked by the technician and provide a full MPI, not just tire tread levels, brake pads "ok". If you’re going to the de more specific as to what was checked by the technician and provide a full MPI, not just tire tread levels, brake pads "ok". If you’re going to the dealer for work done, you expect the best…the vehicle health report that I received would be common if going to Firestone, Pepboys, etc. There should be a battery check, fluid check, boot check, front and rear differential check, etc. I was given nothing of sorts. Additionally, I was told that I needed an oil change when I've only driven 2500 since my last oil change. The service advisor stated that the tech checked the oil level when in reality, I'm lead to believe it was only the sticker that was checked which was read wrong by both the tech and advisor. The advisor stated that my dipstick was initially dry but upon calling back, he’d stated that the oil level was low after I'd explained to him that the oil sticker mileage was accounted for when changed, not needs to be changed. I’d also asked him during the first call whether I’d had a potential leak being that my dipstick was said to be dry but shouldn’t that be the first thing you check prior to calling me and telling me that I need an oil change when it’s not even due? My annoyance had nothing to do with spending $80 on an oil change, I’m upset because I was worried that I may have a leak somewhere that I may have had to spend $1,000 plus on…on that second phone call, the tech had recanted his initial statement by stating that the oil level was just low and they’d top it off. Although I appreciate the generosity, I believe that you wouldn’t have needed to “help me out” if your diligence had been implemented before the first time you’d called. It's best to do things right the first time instead of needing to go back and do the same thing again, not only wasting the technician or service advisors time but my own. I give Ian a 4.5 star review for his work but being mindful that your jobs requires you to be the mediator between the technician and service advisor, I’m unsure as to who was in the wrong but it’s easy to check the dipstick yourself and verify the writing on the oil change sticker to ensure you’re providing proper information the first time around. More

Everyone was helpful! Thanks Mike! Your help was immeasurable! You took so much extra time to answer all my silly questions! Thanks Mike! Your help was immeasurable! You took so much extra time to answer all my silly questions! More

I am grateful ti the team members who scheduled me an appointment expeditiously, greeted me with smiles and assisted me with a car issue I was concerned about. The extra step was taken to get an IT mem appointment expeditiously, greeted me with smiles and assisted me with a car issue I was concerned about. The extra step was taken to get an IT member to educate me on the issue. A big surprise was my car was washed when I went to get it. Thank you all. I will be back. Hattie More

Service was prompt and great follow up. Car delivered as scheduled. My wife loved the fact that it was washed. Would like to know recommend service requirements Car delivered as scheduled. My wife loved the fact that it was washed. Would like to know recommend service requirements More