Ancira Kia

Don't go here, these people are crooks. My wife and I took my 2019 Kia Sorento in to be diagnosed to see if it coud be repaired under the specifics of a class action lawsuit as of 2023 a My wife and I took my 2019 Kia Sorento in to be diagnosed to see if it coud be repaired under the specifics of a class action lawsuit as of 2023 against Hyundai and Kia. My wife initially made an appointment and did her best to explain the issue with the vehicle. When I took it in, I made sure to ask very clear and concise questions and to fix the info about why our vehicle is being looked at. Not only did they not change the issue of why it's being looked at to be accurate, they are using the terminology under which it was entered to charge me for a diagnostic. They neglected to inform me that even if the diagnostic revealed that it was oil consumption, that they wouldn't be able to help me because we need a letter from Kia Corporate in order to address that issue. The information given to me after asking the very clear and concise question "Will this issue be covered if the diagnostics reveal it to be the issue?" they replied "Yes." I then proceeded to ask "And if it's not covered?" they replied, "It would be a diagnostic fee of $179." They neglected to inform me that my issues of oil consumption and engine knocking were two seperate diagnosing issues at the time of checking in even though I let them know that I thought they could be caused by the same issue. When the advisor informed me that the price would be $179 if it wasn't covered I thought it to be fair. I now come to find out they not only tricked me into signing a document that stated the 2 issues were seperte matter and I would actually owe $358 if it wasn't covered, they tricked me into checking it in in the first place because I would've never checked it in if they told me my they wouldn't have been able to help me with my issue anyways if I didn't have a letter from Kia Corporate. They intentionally led me astray to steal money from me and when I let them know this, they said "Well you signed the document so there's nothing we can do." They "kindly" offered to knock off one of the diagnostic fees but are still demanding the other fee even though it was garnered with misleading information. Key take away, don't trust these people. They are not people of their word and they won't blink twice lying to your face. More

Service was efficient. Rep too al the details of my required service. Up dated me on the progress & recommended service. My car as ready clean. They wish me well & gave me Rep too al the details of my required service. Up dated me on the progress & recommended service. My car as ready clean. They wish me well & gave me my key my key. More

Our service rep did a great job making sure that the process for getting the engine replaced under warranty kept moving forward process for getting the engine replaced under warranty kept moving forward More

Staff was super friendly and helpful despite the fact that I was having a bad day due to an unexpected situation with my vehicle. My sales associate went above and beyond to get my vehicle serviced in a that I was having a bad day due to an unexpected situation with my vehicle. My sales associate went above and beyond to get my vehicle serviced in a timely manner and even knocked off the price of the service. More

Very professional & they always make sure my car is in good hands. I love the service center customer service. good hands. I love the service center customer service. More

People are nice and polite excellent service. I would recomend friends and family to go visit the dealership. I would recomend friends and family to go visit the dealership. More

We had great service since we bought the car in 2012 . Never had a problem Never had a problem More

Went in for oil change was fast and easy waiting area is nice and they even wash your car great experience good price and staff is very friendly and knowledgeable nice and they even wash your car great experience good price and staff is very friendly and knowledgeable More

Friendly staff, I had some questions about our next visit and they were very helpful. and they were very helpful. More

The service from start to finish was amazing. Period. I was at my doctors appointment and I had just left and I wanted to get an oil change since I was in the area and didn’t know if they would t Period. I was at my doctors appointment and I had just left and I wanted to get an oil change since I was in the area and didn’t know if they would take me in. I called and Sarah Kia and I spoke with Nicole and she said go ahead and bring your car and we got you. I showed up and I also let her know that my car was having issues and she asked me what those issues were and I told her the car pulls to the left a little and it just doesn’t feel right when I’m driving. She quickly said come in let’s see what’s wrong and they were able to look and see the alignment was off so they repaired that as well, not only did they repair it but they were very quick to do the oil change the repairs and everything else. The car needed to include a rotation of the tires. So I will definitely be buying another car from Kia very soon. More