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Ancira Chrysler Jeep Dodge
San Antonio, TX
835 Reviews
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October 02, 2012
Carlos was my sales manager on this past Saturday around 10am. He seemed to have a dont care attitude and lack of patients. I also met the manager that day, he was very polite and respectful i much rather w 10am. He seemed to have a dont care attitude and lack of patients. I also met the manager that day, he was very polite and respectful i much rather would of done business with him. I got the feeling that I was wasting Carlos's time. I had previously completed all research needed and proposed prices for both my trade in and purchase pf new vehicle that was probdide through USAA to match your certified dealership. I was noy there to play the number game of way underbiddinh the value of my trade after he told me if was spotless. Once we went back and forth and the trade was slowly increasing still way below the value i asked for my keys. He did not say goodbye pr anything just handed them to me and walked away. Also he failed to tell me he had moved my Jeep tothe back of the store so i looked like an idiot looking everywhere for my car. I had to walk back up to the store and ask the other salesman of its location. This was after they seem me walking up and down and aroundthe building lookimg for my car. My overall experience at Ancira Dodge and Jeep was terrible. I was talked down to multpiple times and insulted by his lack of customer service skills. As a certified dealer through UsAA i will be letting them know of them situation I confronted at our dealership. J Thank you for taking the time to read this concern. Also regarding my trade he kept making snide clmments about my jeep being a 4x2 and knowone would want it thats why he offered 7000 less than the trade in value. More
by Klsdas1
Employees Worked With
Carlos, Reggie Miller
October 01, 2012
Great dealership. Friendly sales group and a very good selection of cars and trucks. This was my second buy and a friend of mine bought a jeep and had a great experience as well. selection of cars and trucks. This was my second buy and a friend of mine bought a jeep and had a great experience as well. More
by Oquinnm
Employees Worked With
Jay Awashra, Mark Almazan, Leo Rodriguez, Jay Awashra
October 01, 2012
Our sales experience with Ancira Chrysler Jeep Dodge was the absolute one of the best we've ever had. Its actually my brother and his wife's fault for bringing us up there to look at this one particular Je the absolute one of the best we've ever had. Its actually my brother and his wife's fault for bringing us up there to look at this one particular Jeep that they looked at initially. Since they ended up getting a newer one they happened to tell us about Robert and what a great experience they had with him and that we should go talk to him regarding the Jeep we ended up purchasing.....Thanks Tony and Dawn! oh ya and Robert was great in convincing us that THE BLUE Jeep was the way to go....The wife loves it! More
by roxicon2010
Employees Worked With
Paul Levine, Robert McConkey
October 01, 2012
Karsten Nielsen was truly excellent from the moment he introduced himself, I would definitely recommend anybody to go and deal with him. He understood what I wanted from the beginning and made me feel ver introduced himself, I would definitely recommend anybody to go and deal with him. He understood what I wanted from the beginning and made me feel very comfortable in the sometimes confusing process of buying a new car. With his help I bought not just what I wanted but something that really exceeded my expectations. Next time I'm looking for a car I would definitely go back and see Karsten first. Thank you. More
by albert555
Employees Worked With
Karsten Nielsen
September 29, 2012
I knew from the moment stepping in it would be a great experience. Although David, was my sales the represenative, the entire staff was very friendly and helpful. They knew what I was there to look at (ba experience. Although David, was my sales the represenative, the entire staff was very friendly and helpful. They knew what I was there to look at (based on an online chat the previous week) to David showing me everything about the Dodge Dart I wanted. They explained everything in steps and were even great to work with given my cautiousness with my insurance company delaying my settlement. In the end the entire experience was great and I would recommend this dealer to anyone who is in the market for a new car. More
by janisolmos
Employees Worked With
David Feigenbaum, David Feigenbaum
September 29, 2012
Salesman was very curteous and friendly. He went out of his way to be helpful. Was not at all pushy about making a sale. When he had a question to which he did not have an answer he went to find the answer his way to be helpful. Was not at all pushy about making a sale. When he had a question to which he did not have an answer he went to find the answer rather than guessing. More
by roger.m.weed
Employees Worked With
Thomas DeGrauwe, Thomas DeGrauwe
September 29, 2012
Dishonest and rude! Two words I would NEVER associate with USAA. Why then, would USAA chose to associate itself with Ancira Jeep in San Antonio? I was in the market for a Jeep and used the USAA car b with USAA. Why then, would USAA chose to associate itself with Ancira Jeep in San Antonio? I was in the market for a Jeep and used the USAA car buying service which referred me to Ancira and San Antonio Dodge, Chrysler, Jeep. I communicated with Mr David Sullivan at Ancira and reached a tentative agreement to purchase a 2013 Jeep Wrangler. He quoted me a price plus "TTL" (tax, title & license). When I arrived for our pre-arranged appointment he turned me over to another sales adviser (something I find disrespectful...didn't we agree to meet at 4:30?) that worked up the paperwork. The purchase order included a $150 document fee and a $150 anti-theft fee. When I questioned the fees, I was told that they are non-negotiable and included in every deal. The sales adviser none the less checked with his manager twice and I could clearly hear the manger say, "tell him everyone pays them!" I refused and left. For comparison, I just purchased a BMW from BMW of San Antonio and paid a $50 document fee so I would have been ok with the same. But $150? Can you say "dealer profit?" So the"anti-theft" is the one I had a real beef with. That's nothing but a sly way to bleed an additional $150 from their customers. I just don't get it??? They lost me as a potential life-long customer for $150. I have absolute trust and confidence in USAA, but this experience has created some doubt in their ability to outsource the "USAA brand"; USAA and Ancira are not in the same league...not in the same ball park and certainly not on the same team. The silver lining? I went to San Antonio Dodge, Chrysler, Jeep. Got the same car (different color) for less ($500 under invoice &&&& the military rebate) and was treated with respect. One final point...without a doubt the most depressing dealership I've ever visited. The cubicle farm is quite 1985'ish and does not create a pleasant shopping environment. I've been to dentist offices that are more uplifting. So in summary, complete waste of my time. I haven't been treated so rudely in quite some time...thank you Ancira (insert thumbs up here!) More
by cvecino
Employees Worked With
David P. Sullivan
September 27, 2012
I have bought over 20 cars in the last ten years from IPAC and have to admit I will not be going back. Buying a car from Ancira dodge was hands down the easiest, hassle/haggle free, quickest car buying IPAC and have to admit I will not be going back. Buying a car from Ancira dodge was hands down the easiest, hassle/haggle free, quickest car buying exsperiance I've had. Cody Rokahr helped me out and very knowledgable, and professional! SWEET BEARD BRO! More
by jleggitt
September 27, 2012
AS FOR MY FIRST VISIT AT ANCIRA MR.ROKAHR WAS VERY HELPFUL AND KIND . MR.ROKAHR GUIDED ME THRU EVERYTHING AND EXPLAINED EVERY SINGLE DETAIL ABOUT THE PROCESS OF BUYING A CAR . I AM VERY GREATFUL TO SA HELPFUL AND KIND . MR.ROKAHR GUIDED ME THRU EVERYTHING AND EXPLAINED EVERY SINGLE DETAIL ABOUT THE PROCESS OF BUYING A CAR . I AM VERY GREATFUL TO SAY THAT I WILL RECOMMEDANCIRA AND MR.ROKAHR TO MY FRIENDS AND FAMILY. KEEP IT UP MR.ROKAHR. More
by nestor.ramirez.5283
September 27, 2012
My overall experience with Ancira Dodge was quite pleasant. The staff was very friendly and helpfull. They made my car buy experience a very positive one. I would definetly recommend this dealership pleasant. The staff was very friendly and helpfull. They made my car buy experience a very positive one. I would definetly recommend this dealership to family and friends. More
by sfiamrls
Employees Worked With
Leo Rodriguez, Mark Guerrero
