Ancira Chrysler Jeep Dodge

Great Truck Buying Experience! We drove up from Corpus Christi to test drive a 2014 Ram 1500 that I found on the internet site. I spoke with Bennett Nwokeafor in the Internet Sales We drove up from Corpus Christi to test drive a 2014 Ram 1500 that I found on the internet site. I spoke with Bennett Nwokeafor in the Internet Sales Department to pin down a price on the vehicle before I even went in to the dealer. He was very helpful and professional in explaining what they had in their inventory. Ancira had my dream truck available in the Western Brown color that I wanted with many more options for a much better price than what the Dodge dealers in the Corpus Christi area were offering. We showed up on Memorial Day (9/1/14) right before closing time. We were afraid they wouldn't make time for us with it being so close to the end of the day, but the opposite happened. We were greeted when we first came in by Joey Alma, our who ended up being our sales associate, and he took great care in making sure that we knew everything about the vehicle before we purchased. We drove with him to the storage lot in Boerne where my truck was being stored, and he explained all of the features along the way. He was very knowledgeable about the Ram brand, and I love that the truck came with a free bed liner and running boards with our USAA discount. When we finalized everything, he took us to see Nathan Bates, who explained all of the financing options and warranties available to us. He and Joey worked with us until almost 11 p.m., when Joey hopped in the truck with us and showed me how to pair my phone and use the Uconnect system before we left. I drove home to Corpus Christi with a huge grin on my face in my new Ram. We are very pleased with our experience at Ancira Chrysler Dodge Jeep and definitely agree that you have to drive to a big city to find the salespeople who know the vehicles they sell, and to get treated right. Price was definitely part of it because I ended up saving almost $9,000.00 compared to what I would have paid in my home town for a similarly priced Ram. Great job Ancira! More

Friendliest service Our car broke down 300 miles from home and the GM, Joe Lopez did everything he could to fix our car and get us home. Our car broke down 300 miles from home and the GM, Joe Lopez did everything he could to fix our car and get us home. More

I'm not necessarily reviewing the dealership, more so the salesman that helped me. My salesman was Robert Hoover who seemed like a nice man in the beginning when I was looking for a vehicle and then afte the salesman that helped me. My salesman was Robert Hoover who seemed like a nice man in the beginning when I was looking for a vehicle and then after he sold the car it was a different story. Towards the beginning of purchasing the car he was persistent in trying to get me the car which he did when I had a co signer. After everything was done, I had added a spoiler to the car that I would need to bring the car back so they could install it. I assumed he would give me a call on the day I was off from work because when I purchased the car he said the spoiler would be in. Thinking smart, I had to call him myself that day because I hadn't heard anything and I wasn't going to drive all the way over there and the spoiler wouldn't have been there, so I called Robert "Bob" and he said that the spoiler wouldn't be in in about a week, so a week went by and again I assumed he would give me a call informing me that the spoiler was in and no call so I called AGAIN to see if the spoiler was in and it was. Now I should have known this guy wasn't great because I didn't feel like it was my responsibility to call to see if the spoiler was in, it was his responsibility as a salesman to let the customer know. Strike 1...so took the car in and he let me know that it would take about an hr which turned into an hr and 45 min. As a salesman it's also important to let the customer know the expectation of the wait time and Robert did no such thing, strike 2...now here's where this guy decides he doesn't care, He gives me the keys and tells me that he filled up the car with a full tank of gas, now he had been telling me that he would fill up the car with a full tank about 3 times before I took it in to get the spoiler, he let me know that when they would put the spoiler on there would be a full tank. I take a look at the LEFT side of the car and the spoiler and it seemed fine and then I start the car to find that the tank wasn't full!!! Now I'm not cheap, I could pay for my own gas but when someone says about 4 times that he's gonna fill up the tank, I expect a FULL tank of gas! Then I noticed some of the interior had dirt marks on it, the least they could do was wipe it down, this is a new vehicle, best believe I expect it the way I brought it! They got Robert for me and I explained the situation and I could tell he was frustrated but took the car back to fill it up. As I was waiting, sales manager Paul Knoblock stopped to speak with me while I was waiting for my car and I explained the situation to him and he was extremely understandable and helpful. When Robert came back to give me my keys, he was aggravated and repeatedly told me that he went out of his way to get me the car and that "he bent over backwards" to get me the spoiler, the spare key, and so forth and that's when I got angry. I did not need to be disrespected and that was definitely the button he shouldn't have pushed. As a customer I expect great service and respect and ROBERT HOOVER didn't show that at all. So Paul saw what was going on and he took it upon himself to take over with any issues I would have in the future with the car which I was grateful for. After that mess I go home and take a look at the car even further and I notice a pretty noticeable paint chip on the RIGHT side of the car that I know I didn't do! Strike 3,4,&5...This is a brand new 2014 vehicle and me being the detailed person that I am, I noticed it right away, luckily Paul is going to take care of it but I'm extremely disappointed at this point. This was not great service and this Robert Hoover only cared about the sale and could care less about servicing customers and making sure everything was satisfactory. More

I want to thank the manager there Annette and Roger for helping me find the perfect car.I was really scared and a little concerned with the prices but, in the end they came through for me. I was really hap helping me find the perfect car.I was really scared and a little concerned with the prices but, in the end they came through for me. I was really happy in the end. I would recommend my family and friends to go there. They never gave up on searching for the right car to put me in. More

I had an amazing experience. Robert McConkey made sure I was well taken care of and that I got exactly what I wanted in my car. He went above and beyond. I will refer anyone I can to him. was well taken care of and that I got exactly what I wanted in my car. He went above and beyond. I will refer anyone I can to him. More

We purchased a new 2014 Jeep Grand Cherokee Overland from Ancira in July 2013. This is the third brand new Jeep Grand Cherokee we have purchased there since 2008. Always had our vehicles serviced there, too. Ancira in July 2013. This is the third brand new Jeep Grand Cherokee we have purchased there since 2008. Always had our vehicles serviced there, too. Drove the new car off the lot on Sunday afternoon and experienced problems with radio/navigation unit starting Tuesday. Car went in for repairs and a new radio/navigation unit was installed. When we inspected the vehicle after return from dealership, we noticed several damages. 1) My car was sticky and dirty on the inside. It was obvious that something had been spilled. 2) Oil stains on floor mats. 3) Dent in the leather dash board. 4) Scratches on panel of the newly replaced navigation/radio unit. 5) Scratch on panel of stirring wheel. Returned car to dealer for repairs of damages their employees had caused. This was the second time my car was in the shop for days. New dash board had to be ordered and took approx. 2 weeks to come in so then we had to return it to dealer for the third time. We had a meeting with General Manager, Mr. Reininger and the Service Director. Both were very apologetic and promised to "make it right". We discussed giving the car back or to get a discount in case we were willing to keep the vehicle. Meeting was ended and we never heard again from either gentleman. No discount and dealership refused a trade of vehicles for the same monthly payment. We were offered a slightly more expensive car for a $120 more a month. No, thank you. Meanwhile we had more issues with the car. Lumbar support would randomly reset itself and car didn't start on several occasions. While driving to the dealership the new navigation unit went blank and reset itself. While the car was at the dealership the service department was not able to start my car on several occasions and a senior technician was supposed to be sent out by Chrysler. We were dealing with Ancira as well as a Chrysler case manager to get the issues resolved. Conflicting statements were made by both. There seemed to be a lack of communication between Chrysler and Ancira. Long story short....they returned my car with paperwork stating that they were not able to find any faults with it. That is very strange as our service manager told us that THEY could not start the car 2 days in a row. Also, car was returned without them putting on my handicapped license plates that they had at the dealership for approx.2-3 weeks. Trip back to Ancira on Friday for license plates. Saturday morning I noticed that a panel under the glove compartment was not attached correctly and hanging lose. Trip back to Ancira on Saturday. 2 weeks ago we tried again to get into another vehicle....same color, same car, no extras, no discount, not making outrageous demands. Just, please, get us into a car that works. We have spent well over $100.000 in the last 5 years at your dealership and expect some kind of customer service. My husband is a 100% disabled veteran and we need a car we can depend on. He has been late to work on 2 occasions due to the car not starting and we can't even count the hours we have spent dealing with this lemon. Or the amount of gas we have wasted by having to go back and forth to the dealership. General manager who had promised us to "make it right" was never available and we had to deal with Jarrod, a sales manager, who told us that he can't make his numbers right and the best he can do is to get us in another Jeep with the same equipment for $50-60 more a month. They didn't have the color we had picked and were not willing "to eat up any more costs" by getting a vehicle from another dealer. Also, he seemed to think that I was being "picky" because I did not want a white car instead of the granite one we had picked. Well, I do think I should be able to pick my favorite color on a brand new $45.000 car. But maybe that's just me and my ridiculous "demands". Overall very rude, snarky and seemed to be bothered. Why help a good customer if he had already signed and paid for the vehicle, right? Let me tell you why. I am a good customer, your company sold me a car that has nothing but problems, your employees damaged my property, I have been more than patient, your general manager made a verbal promise to "make it right" and you should just have some basic manners. Also, you just lost 2 more sales due to your lack of customer service skills and attitude. It was already discussed with our salesman that we will buy a Chrysler 300 next month and he was supposed to look for an adequate car for our teenage driver. Ancira has lost my business. I also like how Ancira takes great pride in "supporting our troops and the Wounded Warrior Project". I respect that very much and we are thankful for all supporters for that great cause. But don't get all the positive media coverage for that and than turn around and screw a 100% service related disabled veteran that has served your country for almost 26 years. On a positive note I would like to mention, that we have never had any problems with "our" salesman, Jay, who we have bought all 3 cars from. Jay and his assistant Thomas were always very polite and helpful and I appreciate that. More

Orton helped out a great deal and made sure the process went by smoothly. Even with the little trouble I had with my new Jeep, he made it as easy to deal with as possible. I have already recommended Orton went by smoothly. Even with the little trouble I had with my new Jeep, he made it as easy to deal with as possible. I have already recommended Orton to many of my friends. More

Beware of thieves! After the original repair diagnosis, I waited over two weeks for the part that was supposed to fix my Jeep. No one ever called or sent a card, like they promised; so, I called, only to fin waited over two weeks for the part that was supposed to fix my Jeep. No one ever called or sent a card, like they promised; so, I called, only to find that the part was there and waiting on me (I guess) to call. After making an appointment, so that I could wait on my Jeep, I was informed (after 2 hours in their shop) that the diagnosis was wrong, the part did not help, and they needed to keep my vehicle a bit longer, to run more diagnostics. They set me up with a rental, kept my Jeep for three more days, and returned it, unrepaired, saying they were waiting on advice from Chrysler Corp. More

I recently ordered a 2013 10th Anniversary Jeep Rubicon and Mr. Wagner was simply awesome! During the entire order, purchase and delivery his level of professionalism was exceptional. In fact he went abov and Mr. Wagner was simply awesome! During the entire order, purchase and delivery his level of professionalism was exceptional. In fact he went above and beyond on more than one occasion to ensure that I was completely satisfied. I will highly recommend him and the Ancira dealership to all my friends that are looking for a new vehicle. Thanks! More