Ancira Chrysler Jeep Dodge

They took care of me. I feel safe when I take my car to Paul and he communicates with me on the problem with my car. He makes me feel that Ancira cares about making sure c I feel safe when I take my car to Paul and he communicates with me on the problem with my car. He makes me feel that Ancira cares about making sure customers are cared for. More

Shady dealings here. Found a car online site. Went to dealership, made an offer, shook hands, decided to finance through them after an attractive offer was given. Bought c Found a car online site. Went to dealership, made an offer, shook hands, decided to finance through them after an attractive offer was given. Bought car insurance, signed all the papers. Went to get keys to leave with car and someone else had sold it while I was doing the paperwork. OVERALL HORRIBLE EXPERIENCE. Be very careful if decide to deal with this business. More

Terrible Service Department Absolutely the worst experience I have ever encountered at any dealership. This is my 4th and last Dodge. The service department could care less abo Absolutely the worst experience I have ever encountered at any dealership. This is my 4th and last Dodge. The service department could care less about its customers. The lackadaisical attitudes, the 'we are doing you a favor by even acknowledging you presence’ is just appalling. This started from the time I called them with the snobby attitude on the phone, to the minute I walked into the service department and everyone was either ‘busy’ or just staring at their computer monitors. I have a huge right up going into detail, but it is too large to post here. To think that they are the ‘best’ inside of 1604 of the Dodge dealerships is just amazing. Can’t imagine what the others are like. Thank God I purchased a extended warranty and was able to take it to Alamo Toyota where they performed the repair of a oil sending unit replacement for free, and even offered me a loaner vehicle. Ancira, you want to learn how to treat your customers? Hire Ronnie at Alamo Toyota and give him a raise to boot. I can sum it up with this: ‘Your keys are at the cashiers booth’. That’s it. Will never make this mistake again. More

Worst Car Buying Experience I've Ever Had In summary: Worst car buying experience we've ever had. I've never worked so hard to give someone my money. Do not shop here. Tell your friends not to In summary: Worst car buying experience we've ever had. I've never worked so hard to give someone my money. Do not shop here. Tell your friends not to shop here. Spend your money elsewhere and safe yourself a lot of misery. In detail: This was a good experience until we committed to purchasing a vehicle and signing our names on paper. At that point, we were handed off from one person to another (working with a total of 5 different people!), with poor communication between the employees and multiple mistakes made. There was no disclosure of the total price, financing options, or APR until we explicitly asked for it and, even then they were not forthcoming with the information. Additionally, our initial APR offer from them was over 5% until we informed them that we would be financing through another company. At that point their APR offer quickly dropped to less than 3%. We stuck with our other financing options. By TX law, the dealership has to register the vehicle for you. We wanted to register the vehicle in our home state and transfer my old plates, as we're only in TX temporarily. We were told that we couldn't do that. A quick call to our home state DMV confirmed that, yes, actually we could and suddenly the problem was solved. The dealership also held onto the registration paper work for 3 WEEKS after everything was official, further delaying the registration process. They had initially told us the paper work would be mailed off the same week we received the vehicle. This is unacceptable. When I called to check the status of the registration, Michelle, the Title Clerk, rudely interrogated me as to why we chose to register our vehicle in a state other than TX (she did not approve of our decision).... obviously mailing a stack of 10 papers instead of 5 is too much of a hassle, even for someone who has just spent over $40,000 with your company. This is an example of pathetic laziness and extremely poor customer service. We have continuously had to call and go back to the dealership to follow up on paperwork (I went back 3 times after we signed everything) and they always come up with an excuse as to why the job isn't finished yet. What it comes down to in the end is they only want your money and are not concerned with maintaining appropriate business integrity, honest disclosure with their customers, or good customer service relationships. I would give them 0/5 stars if I could. More

Bait and Switch The dealership sold me a synthetic oil change, then proceeded to use semi-synthetic oil instead. This was not discovered until my Jeep collapsed. Desp The dealership sold me a synthetic oil change, then proceeded to use semi-synthetic oil instead. This was not discovered until my Jeep collapsed. Despite this being a direct violation of the DTPA they refused to accept responsibility, saying "these things happen". I urge you to seek care elsewhere. More

Pathetic display of customer service This business has had many opportunities to make a positive experience with me; for me to give a poor review would require a lot. This company's servi This business has had many opportunities to make a positive experience with me; for me to give a poor review would require a lot. This company's service department has ignored service related issues on numerous times. It becomes an argument to just get services you have already paid for. The staff is rude and uncaring in general. I would never recommend Ancira to anyone. More

THEY VALUED THE CUSTOMER Ahmed Al Siddiq my Sales Consultant provided excellent customer service with his help we purchase a new Grand Cherokee 2017. He was very informative a Ahmed Al Siddiq my Sales Consultant provided excellent customer service with his help we purchase a new Grand Cherokee 2017. He was very informative and took his time showing me very vehicles. His team that includes John Clayton III and Stephan N. Konecko value the customer. I will keep there business cards just incase someone I know might want to buy a new vehicle. I could send them to the Ancira family. More

Got a New Jeep James S. was our new jeep rep. He was informative and very helpful. He has a very positive attitude toward his work and it was an enjoyable car purch James S. was our new jeep rep. He was informative and very helpful. He has a very positive attitude toward his work and it was an enjoyable car purchase. I give a ten star rating to him. More

Bait & Switch In October 2015, I went to Ancira looking for a Ram truck. I didn't find the one I wanted. They said they had another lot in Boerne. A few days later In October 2015, I went to Ancira looking for a Ram truck. I didn't find the one I wanted. They said they had another lot in Boerne. A few days later, I drove to Boerne but couldn't find the Ancira lot so I stopped in to Boerne Dodge. They had the exact truck and were willing to meet my requests regarding price, interest rate (1.9%), etc. I just didn't know if wanted to make the drive Boerne to get it serviced. Ancira called me back and said they'd get me into a similar truck and beat the deal Boerne offered. I went to Ancira and they were going to throw in 6 free oil changes so I said okay. When I got into the finance office they were rushing me to sign all the paperwork but the payments were higher so I asked them what the interest rate was. They said 4.59%. 4.59%??? Really?? I asked why. He said it is based on my credit score. I knew what my score was before I ever went. I asked him to tell me what my score was. He replied 817. Exactly, because I had checked it before going. I had been assured they could beat Boerne's offer but Ancira simply wanted to screw me over. After wasting two hours of my time, I politely told them that I would NEVER return because I didn't believe in dealing with dishonest businesses. I drove to Boerne and got my truck and an interest rate under 2%. Boerne did everything they promised so they will be my choice every time my family buys a new vehicle. I'll happily make the drive to Boerne if/when service is needed. STAY AWAY FROM ANCIRA... THEY WILL CHEAT YOU!!! More

do not buy a car from Ancira I have had multiple cars. Never had such poor service. They simply do not care. Bought a new expensive Jeep, has been in shop 4 different times. Still I have had multiple cars. Never had such poor service. They simply do not care. Bought a new expensive Jeep, has been in shop 4 different times. Still do not know what is wrong with it, and they act like I am inconveniencing them. Worst ever. Go somewhere else. More