Ancira Chrysler Jeep Dodge

Confused It was my first service for my new car. I never been in the service Dept before so I was very confused on the procedure on how to check in. I pulled It was my first service for my new car. I never been in the service Dept before so I was very confused on the procedure on how to check in. I pulled into their service floor and no one came outside after 10 minutes waiting in the service floor parking lot. I decided to go inside to check in, all the technicians are sitting on chairs with a counter to separate them from the customers. I told one tech, it was my first car service, and right away, I was ask with Who? I told the technician who I was assigned to, and was redirected to that technician. The technician I was redirected to, seems to be very frazzle with the workload he had over his counter on top of three more customers in from of me while the other technicians were joking and talking. Why no one of his peers think of helping him, I don’t know. But it was ver frustrating to be in there for 45 minutes before he can attend to me. When he was able to talk with me, he informed me due to the problems my vehicle was experiencing that he was going to keep the vehicle for a day or two to find the cause, so I was giving a rental. I thought that was a good compromise. Anyway, my vehicle was dropped off on Monday morning, Tuesday not word on the status, Wednesday afternoon around 11 in the morning I decided to call asking for the status of my vehicle. First time I phoned, The operator informed me, my technician was busy with another customer, and he would call me back. 15 minutes later, and he did. He apologized for not able to take my call and gave me the status of my vehicle, told me that everyone went to lunch and I couldn’t get my vehicle yet, but that he would call me around 2:30 in the afternoon to let me know if I could. Never happened. So, by 4:00 in the afternoon, I decided to be more proactive and call. Again, he was busy, and he will call me back. 15 minutes later, he was apologizing for not able to answering the phone and calling me back to let me know if I could pick up my car. At this point he informed me I could. I was excited but disappointed with the level of inefficiency within the company. These are some of my personal suggestions to make that place on running much better. Firstly, When you pulled in to the station for a service, some technician should be redirecting to you where you need to go or checking you in the spot with an iPad. Using technology is beneficial on this circumstance. If that is not possible a sign with instructions on the check in process. Secondly, technicians should be able to help anyone that come by the office if there are free. Thirdly, have a computer system where anyone can give you a level explanation on the status of your car, it would help the technicians improve overall experience with the customers on site without interruptions. There is more ideas I have but for the purpose of this review. I think I am giving my most honest answer of my experience. More

Recall service & locate/repair squeak Repair follow up was great. Had to literally ask for assistance which was odd considering I was the only customer at the time for pick up. Repair follow up was great. Had to literally ask for assistance which was odd considering I was the only customer at the time for pick up. More

great salesman I have bought 5 trucks and cars from ancira in the last year never a problem on trade in and best prices on new trucks and cars rigie the salesman has I have bought 5 trucks and cars from ancira in the last year never a problem on trade in and best prices on new trucks and cars rigie the salesman has always been honest and very helpful. More

Highly Recommended Salesman Robert Is a nice customer oriented salesman. He is very sincere about getting the best deal he can for the customer. I have never experienced a sales Robert Is a nice customer oriented salesman. He is very sincere about getting the best deal he can for the customer. I have never experienced a salesman with such a honest and positive attitude. I would definitely recommend Rob to any my friends buying at Ancira. More

Highly recommend My wife and I are looking for a wrangler. So we stopped by ancira, Robert gryzmala was a very knowledgeable young man. We have not made a purchase jus My wife and I are looking for a wrangler. So we stopped by ancira, Robert gryzmala was a very knowledgeable young man. We have not made a purchase just yet. But Robert gave us a lot of information on the wranglers. More

Awesome customer service! It was a pleasure working with Aaron Martinez! His customer service was great. I’m very happy with my purchase. I would recommend Aaron and the dealer It was a pleasure working with Aaron Martinez! His customer service was great. I’m very happy with my purchase. I would recommend Aaron and the dealership to family and friends. More

Great customer service Aaron Martinez was friendly, patient, and willing to answer all questions regarding the jeep. I appreciated the fact that he was not a pushy salesman Aaron Martinez was friendly, patient, and willing to answer all questions regarding the jeep. I appreciated the fact that he was not a pushy salesman and didn't was willing to show us a variety of different jeeps and available options. More

Great service! Tino was a great salesman! He went above and beyond to get me into the car I wanted. He also took time and checked up on me after the purchase. Tino was a great salesman! He went above and beyond to get me into the car I wanted. He also took time and checked up on me after the purchase. More

Paul Cachiola and Vince are the Best Paul Caciola treated us with courtesy and respect and was very patient in looking for the specific color of the car which I wanted out in the parking Paul Caciola treated us with courtesy and respect and was very patient in looking for the specific color of the car which I wanted out in the parking lot. He was very pleasant to talk with, while we test drove the car and when he explained the different functions of the APEX. He even showed me how to use the coffee machine to make a delicious café latte. Sammy, the finance manager, lacks good interpersonal skills. He was rude in telling me that I don't seem to trust him because I was reading the documents so closely before signing them. We left unhappy and in-doubt whether we made a good deal or not. We went back the next day to have them remove the EXTRA unnecessary warranties which was added to our purchase. Fortunately, Anthony, another finance manager, was gracious and understanding about our concerns. He removed the EXTRA unnecessary warranties. We went back to the dealership the following week to pick up our license plate. Paul was busy with some customers, and Vince offered to explain to us in detail, each of the icons and services pictured on the car's front communication panel. I will surely recommend Paul Caciola and Vince to my friends when they go to buy a vehicle there at Boerne Dodge. More

Recent Purchase It took some negotiating; but, I purchased the truck I wanted at a very good price. All were great with customer service and knowledge. Glad I returne It took some negotiating; but, I purchased the truck I wanted at a very good price. All were great with customer service and knowledge. Glad I returned there. More