Ancira Chrysler Jeep Dodge

Maintenance Servíce Great Service, great waiting experience, if my wife is happy I’m happy. It was the first Jeep change oil covered by the Jeep Wave program but the deal Great Service, great waiting experience, if my wife is happy I’m happy. It was the first Jeep change oil covered by the Jeep Wave program but the dealer did a great job representing Mopar original parts. More

Wheels Very rude the first moment i stepped in. Didn’t want to try to help with my situation just wanted to charge me money. Gave me a price but at the end w Very rude the first moment i stepped in. Didn’t want to try to help with my situation just wanted to charge me money. Gave me a price but at the end was a totally different, more expensive price! One guy would say one thing, a different guy would say another. They were not there for the customers interest just to take your money. Even got charged a “work order fee” which i have never heard of in my life and i worked at a dealership. They toss you around from parts to service. Horrible experience both times I’ve been there. More

Excellent customer service Excellent customer service, definitely would recommend and I am a returning customer, totally satisfied with my purchase and my new ram truck, will re Excellent customer service, definitely would recommend and I am a returning customer, totally satisfied with my purchase and my new ram truck, will recommend friends and family More

2018 Ram 2500 My salesman Carlos was helpful and understood what I was looking for in a truck. Took his time and showing me different ones plus test driving highly My salesman Carlos was helpful and understood what I was looking for in a truck. Took his time and showing me different ones plus test driving highly recommend him to any one looking to purchase a new vehicle More

First truck Jay Awashra was excellent in showing us the Ram we were interested in, and being able to purchase it. Afterwards, Josh explained the features we had Jay Awashra was excellent in showing us the Ram we were interested in, and being able to purchase it. Afterwards, Josh explained the features we had available to us. Overall, an excellent experience. I would recommend this dealership to anybody who is looking for a truck. They have a very good selection available. More

Excellent customer service! Excellent customer service starting with the woman scheduling my appointment to the service advisor helping me. Was offered appointment the very next Excellent customer service starting with the woman scheduling my appointment to the service advisor helping me. Was offered appointment the very next day with several time options. Was in and out within an hour. More

Thank you Carlos! Carlos Menendez was a huge help in my car shopping journey. I’ve been wanting a Grand Cherokee for years and he got me into the PERFECT Jeep. He searc Carlos Menendez was a huge help in my car shopping journey. I’ve been wanting a Grand Cherokee for years and he got me into the PERFECT Jeep. He searched all over to find one that was the right color and had all the features I asked for. He worked hard to get me the best rate and payments that fit my budget. The process was fairly easy and I was in and out of the F&I office quickly. Thank you for all the help Carlos! More

Great Jeep buying experience!! I was looking for a 2019 Jeep Wrangler Sahara and had originally gone to another dealership first. Lacking in expertise and customer service, I decid I was looking for a 2019 Jeep Wrangler Sahara and had originally gone to another dealership first. Lacking in expertise and customer service, I decided to go to Ancira. From the moment I walked in, everyone was attentive and friendly. I met with Cody and Javier and they really took their time to understand what I was looking for in a Jeep. They were very patient with me and worked with me to make sure I was getting the best deal, making me feel comfortable throughout the car buying experience. I highly recommend Ancira, and try to work with Cody and Javier if you can!! More

Confused It was my first service for my new car. I never been in the service Dept before so I was very confused on the procedure on how to check in. I pulled It was my first service for my new car. I never been in the service Dept before so I was very confused on the procedure on how to check in. I pulled into their service floor and no one came outside after 10 minutes waiting in the service floor parking lot. I decided to go inside to check in, all the technicians are sitting on chairs with a counter to separate them from the customers. I told one tech, it was my first car service, and right away, I was ask with Who? I told the technician who I was assigned to, and was redirected to that technician. The technician I was redirected to, seems to be very frazzle with the workload he had over his counter on top of three more customers in from of me while the other technicians were joking and talking. Why no one of his peers think of helping him, I don’t know. But it was ver frustrating to be in there for 45 minutes before he can attend to me. When he was able to talk with me, he informed me due to the problems my vehicle was experiencing that he was going to keep the vehicle for a day or two to find the cause, so I was giving a rental. I thought that was a good compromise. Anyway, my vehicle was dropped off on Monday morning, Tuesday not word on the status, Wednesday afternoon around 11 in the morning I decided to call asking for the status of my vehicle. First time I phoned, The operator informed me, my technician was busy with another customer, and he would call me back. 15 minutes later, and he did. He apologized for not able to take my call and gave me the status of my vehicle, told me that everyone went to lunch and I couldn’t get my vehicle yet, but that he would call me around 2:30 in the afternoon to let me know if I could. Never happened. So, by 4:00 in the afternoon, I decided to be more proactive and call. Again, he was busy, and he will call me back. 15 minutes later, he was apologizing for not able to answering the phone and calling me back to let me know if I could pick up my car. At this point he informed me I could. I was excited but disappointed with the level of inefficiency within the company. These are some of my personal suggestions to make that place on running much better. Firstly, When you pulled in to the station for a service, some technician should be redirecting to you where you need to go or checking you in the spot with an iPad. Using technology is beneficial on this circumstance. If that is not possible a sign with instructions on the check in process. Secondly, technicians should be able to help anyone that come by the office if there are free. Thirdly, have a computer system where anyone can give you a level explanation on the status of your car, it would help the technicians improve overall experience with the customers on site without interruptions. There is more ideas I have but for the purpose of this review. I think I am giving my most honest answer of my experience. More

Recall service & locate/repair squeak Repair follow up was great. Had to literally ask for assistance which was odd considering I was the only customer at the time for pick up. Repair follow up was great. Had to literally ask for assistance which was odd considering I was the only customer at the time for pick up. More