Ancira Chrysler Jeep Dodge

Below average to average with other dealerships. I presented a coupons that included oil change and tire rotation. When one of the representatives learned about this coupon they expressed a poor atti I presented a coupons that included oil change and tire rotation. When one of the representatives learned about this coupon they expressed a poor attitude towards me. I was questioned why I wanted to use a coupon, and that if I was sure I wanted to use the coupon. I not only felt questioned but felt belittled that I didn’t want to pay full price for the service. Aside from the way I felt while at this dealership, the only service I received was the oil change, but no tire rotation. I have been to multiple dealerships in San Antonio area, but this is one of the few locations that priced poor customer service. More

No ownership Took my truck in for warranty repairs and Recalls , they did not provide a courtesy vehicle for 2 weeks used uber to get around. I got my vehicle back Took my truck in for warranty repairs and Recalls , they did not provide a courtesy vehicle for 2 weeks used uber to get around. I got my vehicle back and now it's crancking over slowly. It did not do that when I dropped it off. More

Professionalism at ir greatest Everyone was kind, courtesy and very profession . Everyone appeared to know there role in the process so as a result had a true very positive results Everyone was kind, courtesy and very profession . Everyone appeared to know there role in the process so as a result had a true very positive results More

Quick, Courteous, Hassle Free Purchase Ordered a build for a Power Wagon. Order process was quick and easy. Was kept informed of progress by sales rep. Arrived and added a dealer option pro Ordered a build for a Power Wagon. Order process was quick and easy. Was kept informed of progress by sales rep. Arrived and added a dealer option product which was applied immediately and ready the next business day. Purchased process was quick, friendly, and courteous. More

Great and very help for The dealership is great our salesman frank made sure to get us what we wanted and Stephen was also great they both took care of my family. I wanted s The dealership is great our salesman frank made sure to get us what we wanted and Stephen was also great they both took care of my family. I wanted something safe for them to drive and they came thru. Thank you for all your help More

Awesome Dealership This was so fast and easy the sales person was very knowledgeable fun and made my experience very easy I highly recommend this company For new or used This was so fast and easy the sales person was very knowledgeable fun and made my experience very easy I highly recommend this company For new or used cars I love my new car More

Service Department Not Responsive 2 month old 2019 Ram 1500. Problems with brakes and electrical system. 10 day wait to get the truck looked at.(!) No offer of a loaner. Problems n 2 month old 2019 Ram 1500. Problems with brakes and electrical system. 10 day wait to get the truck looked at.(!) No offer of a loaner. Problems not solved. "We've ordered parts. They'll be here Thursday." No call on Thursday. I call the next day. Nobody knows anything. Service tech on vacation The service managers, John Scharmann and Philip, will not come to the phone or return calls. Tried to call the new car sales manager (Paul) who I purchased the car from. Will not come to the phone. The dealership manager (David Tullo) will not come to the phone. So the brand new $55,000 truck I just bought from Ancira CDJ to drive on a vacation out West this summer has unresolved electrical problems and TSB brakes that have not been repaired. I am beyond frustrated with these guys. I'm thinking of renting a Ford or Chevy truck to take on the vacation. The jury is out on this truck. Some good. Some bad. The jury has come in on Ancira CDJ: They are incompetent and they don't care. More

Awesome They are very friendly. It feels like they are there to just give you info not push cars on you. They are willing to help out as much as they can. They are very friendly. It feels like they are there to just give you info not push cars on you. They are willing to help out as much as they can. More

Good experience The salesperson I dealt with was pretty attentive to my needs and took the time to answer my questions. When the car they originally brought down for The salesperson I dealt with was pretty attentive to my needs and took the time to answer my questions. When the car they originally brought down for me didn’t have the options that I wanted, he didn’t pressure me into buying something that wasn’t right and found what I wanted at another dealer. The biggest issue with the transaction was the wait time to meet with their finance guy (they happened to be short-staffed that night) but they did keep me up to date on how long it would take. Overall a good experience. More

Awesome service 👍👍👍 Since day one Ancira Chrysler salesman (Bill B) help me with everything and till the end of the sale. He explained everything I needed to know and ev Since day one Ancira Chrysler salesman (Bill B) help me with everything and till the end of the sale. He explained everything I needed to know and even help me all the new feature this truck had. I'm definitely going back again and will refer anybody that would like to buy a new vehicle. Thank again Ancira. More