Anchorage Chrysler Dodge Jeep Ram Center - Service Center
Anchorage, AK
87 Reviews of Anchorage Chrysler Dodge Jeep Ram Center - Service Center
Anchorage Chrysler rocks Mikey in service has absolutely phenomenal customer service Skills. The level of professionalism and knowledge was superb. I will recommend this deale Mikey in service has absolutely phenomenal customer service Skills. The level of professionalism and knowledge was superb. I will recommend this dealer to friends and family. Keep up the great work! More
Recall fix Got my truck in and scheduled and rescheduled the appointment to fit my needs. Good customer service. These guys always treat me good with both of my Got my truck in and scheduled and rescheduled the appointment to fit my needs. Good customer service. These guys always treat me good with both of my rams I have bought from them. Thanks More
Dodge 2500 ignition problems Justin Green in the service department was instrumental in resolving the issues I have been experiencing with my trucks ignition problems. He ensured Justin Green in the service department was instrumental in resolving the issues I have been experiencing with my trucks ignition problems. He ensured that my warranty was used to the fulllest extent. More
Great customer service I was greeted immediately and shown who would be taking care of my vehicle service coordinating, Justin. He kept me updated on my vehicle status while I was greeted immediately and shown who would be taking care of my vehicle service coordinating, Justin. He kept me updated on my vehicle status while it was being serviced throughout the day and even pulled my truck around to the front for me when I came to pick it up. More
Service dept Great friendly service! Everyone was polite and spoke( good morning). Decent waiting area with coffee, water and snacks. My vehicle was ready on time Great friendly service! Everyone was polite and spoke( good morning). Decent waiting area with coffee, water and snacks. My vehicle was ready on time just as told! More
Experience I had work done a week or so and from that visit a new issue arose. Justin was my attendant and kept me informed throughout the experience and naile I had work done a week or so and from that visit a new issue arose. Justin was my attendant and kept me informed throughout the experience and nailed the time my vehicle would be ready. I’m satisfied with my experience with Dodge and Justin made the experience a good one. Thank you Justin More
Quality standards Mikhail Ungrin was an excellent Service Advisor. We brought our Dodge Durango in for a maintenance service. While there we told him of a problem with Mikhail Ungrin was an excellent Service Advisor. We brought our Dodge Durango in for a maintenance service. While there we told him of a problem with our keyless start and entry. While doing the repair we were loaned a vehicle until the problem was resolved. While doing this repair the mechanic found other issues and Mikhail notified us and it was taken care of stat. We are pleased with the total service and care of our vehicle and mostly the care they gave us while working on the repairs. We recommend them highly. More
Awesome service Mikey in service is doing an awesome job! Thank you for always taking good care of our vehicles. Keep up the great work you guys! Mikey in service is doing an awesome job! Thank you for always taking good care of our vehicles. Keep up the great work you guys! More
Dodge Chrysler Cares about their Customers! I want to thank Genaro and Cody for their excellent service! They went out of their way to help me resolve my difficult car situation! I will definite I want to thank Genaro and Cody for their excellent service! They went out of their way to help me resolve my difficult car situation! I will definitely be recommending Dodge Chrysler to everyone. Genaro has definitely proven Doge Chrysler cares about their customers! Kathy More
Untrustworthy repair shop, comission based advisors Have you ever been taken advantage of by a service shop ? Have you ever been told they have to replace more parts in your vehicle then what you reque Have you ever been taken advantage of by a service shop ? Have you ever been told they have to replace more parts in your vehicle then what you requested to repair initially because it “broke” while a technician was taking it apart ? Look no further but Dodge Chrysler of Anchorage on 5th Ave ! I’ve been a long time customer of this business and have maintained and purchased a few vehicles from them but this year it’s been a night mare . I have learned their service advisors now work off commission and are required to “upsell” the original repair customer comes with . For a reference my repair turned from $800 to $2000. On top of everything I have called to check on a status just today at 3:55 pm. The cashier Brittney answered the phone and asked if I could hold. After being on hold for 23 mintes, I called back and was advised by Dodge receptionist Service Department closed at 4pm. Therefore Brittney knew they were closing at 4pm when I called just a few minutes prior and chose to place me on hold and leave the office instead advising me they are closing soon or assisting me as a customer . Management has not returned my email or calls, when called to speak with a manager -they simply pass you on to someone else without taking accountability . I wish I could give 0 stars for this feedback . This used to be a trustworthy dealership and a place to maintain your vehicle . Shame on them . More