Anchorage Chrysler Dodge Jeep Ram Center

I went for an oil change and tire rotation, and they didn't torque my tires or secure wheel caps! I drove off and of course went back when I heard the noise and felt the wobbling. Then, they left my Jee didn't torque my tires or secure wheel caps! I drove off and of course went back when I heard the noise and felt the wobbling. Then, they left my Jeep tools from my glove box on my seat. I don't have the doors on my Jeep, so they easily would have gone flying out. Luckily, I hadn't driven too far when I noticed them. This is unacceptable and SO dangerous! I incurred damage to my rims. I was told they would replace the damaged rims, but they are discontinued. All 5 of my rims now need to be replaced. I was told they would cover that cost. They gave my $1,000 but that's not enough to cover 5 rims, and not even close to the same quality I originally had! I found some crappy ones that were at least the same color for $1,600. I was told by the service manager (Craig) that they would cover the difference, so I ordered them. When I got to the store to pick up and pay I called the dealership and was told by the service manager's boss (Todd) that they would not pay. He told me that the $1,000 was to "make me whole again" and it took explaining several times that it simply was not enough. By the end of the conversation, Todd admitted that it was not enough to "make me whole again" and get my Jeep back to the same condition it was prior to the damage they caused, but he wasn't giving me more money. I'm now out $600 for crap quality rims I don't even like! When I went back to the dealership to have them installed, I confirmed several times on the phone and in person (during this entire situation) with Rob, Craig, and Todd that the mount, balance, and alignment would be covered for free. But when I got a call from the mechanic installing my rims, he said Todd told him that I would not be getting the alignment covered. I had to talk to Cory, and I think he took care of it because when I picked up my Jeep all services were covered. However, I'm still out $600. I only ever wanted my Jeep to be back in the condition it was before the dealership damaged it. I'm a USAF mechanic, so I understand human mistakes, and while this is an UNACCEPTABLE mistake that is not only BASIC maintenance, it's potentially life threatening. I'm not going after the mechanic's job. I just want the $600 to cover the rest of the cost of the rims. I work 2 jobs in addition to being active duty. I work hard for the money I earn, and I really don't have $600 to pay for rims (especially rims I don't like and are poor quality), yet here we are. I was stuck with them due to the dealership's negligence and deception. I don't want to be the person that consistently posts on social media about my bad experience, but I will. I'm in deep with the base (JBER). I have significant reach amongst the Army and Air Force personnel. I'm embedded within the local Jeep community. I also volunteer and am active in the Anchorage community. I can't get better rims to make up for this xxxxty situation, but at least you help by not making me pay out of pocket for YOUR negligence. Anchorage Chrysler Dodge Jeep RAM you need to do better! P.S. Rob was excellent throughout this whole ordeal. He's always been great, and he deserves a raise. Craig should probably retire, and Todd should be reprimanded and suspended without pay. Also, whoever was answering the phone the day I called from the shop to get the dealership to pay for the rims, the person who answered the phone needs remedial training. The guy at the shop commented on how she sounded like her soul was dying every time we needed to be connected to someone else, and my experience with her when I got on the phone was unpleasant as well. She was clearly irritated about having to transfer calls, which is literally her JOB. More

Awesome car buying experience. Josh was great during the purchase. Would recommend to all my friends and family. Josh was great during the purchase. Would recommend to all my friends and family. More

My experience was amazing everything was fast and easy. It was a great experience and will surely come back again. It was a great experience and will surely come back again. More

Awesome experience. Flew in from out of town to buy truck, and he made it easy as pie. Stayed in contact with me the whole time prior to the sale. Top notch , honest gu Flew in from out of town to buy truck, and he made it easy as pie. Stayed in contact with me the whole time prior to the sale. Top notch , honest guy. More

Matt is an awesome dealership guy he will help you above and beyond and he should be running that business. He is so awesome goes every step he can to help all his customers every step of the way! Feel hono and beyond and he should be running that business. He is so awesome goes every step he can to help all his customers every step of the way! Feel honored and grateful to have bought a car from him More

Matt helped out in every aspect of the sale. Great communication between every one. Would recommend Great communication between every one. Would recommend More

Adam Reichart was amazing! !! He really helped me a lot throughout the whole process! I would recommend ACDJ to everyone I know ! I love my new Jeep, it's so much fun to dri !! He really helped me a lot throughout the whole process! I would recommend ACDJ to everyone I know ! I love my new Jeep, it's so much fun to drive!! More

These guys were amazing! ! I would recommend this dealership to anyone!! They're very helpful and knowledgeable! You guys rock!! ! I would recommend this dealership to anyone!! They're very helpful and knowledgeable! You guys rock!! More

Nikola and Mark were both great. I started my search months ago and I recieved no intrusive ads, just friendly follow up until the right vehicle came in. They both helped me reach th I started my search months ago and I recieved no intrusive ads, just friendly follow up until the right vehicle came in. They both helped me reach the right deal. Thank you, Gents! More

This was truly the best car buying experience ever! Low pressure. I highly recommend this dealership. A+++ Low pressure. I highly recommend this dealership. A+++ More