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Anchor Subaru
North Smithfield, RI
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All-around great experience This will be lengthy. Read at your own expense. Up until recently, I had very little interest in driving anything but a Volvo. Now, hear me out - I ma This will be lengthy. Read at your own expense. Up until recently, I had very little interest in driving anything but a Volvo. Now, hear me out - I may sound like a luxury-car loyalist, but I'm not - when you walk away with no injuries after being rear-ended on the highway by a tractor-trailer, you develop a strong allegiance to the car that kept you safe. I replaced my old Volvo with another old Volvo and have been quite content, for the most part. In the last year, though, I found myself sinking more money into repairs and maintenance than I'd like. To be fair, it's approaching 200,000k, but now that I'm a few years out of college and beginning to think about settling down, starting a family, being a responsible adult... I started looking at new cars - and, by new cars, I mean new Volvos. Of course, Volvo doesn't make cars like they used to; the newer models look nothing like my beloved old S70 nor my dream car, the 850 T-5R, and I felt like by buying new, I'd be paying an enormous premium for a car that wasn't what I really wanted (I briefly considered buying another $3000 used S70, but my fiancé talked me out of it.) And so I kept driving my old Volvo, intent on driving it all the way to 200k and thinking maybe then I'd revisit my options. Then my alternator went, taking the battery along with it, and I didn't have a car for a week. My fiancé suggested that we check out Subarus. I had liked the Forester before I bought my first Volvo and he thought maybe I should reconsider it. We went to Anchor just to take a look around and, well, we ended up putting a deposit down that day. We worked with Shiloh, who gave us a great car-buying experience right from the get-go by providing us a little more freedom than we expected. (If you want two twenty-somethings to buy a car from you, give them just a bit of your trust and let them test-drive it without supervision.) We took the Crosstrek and the Forester out for a spin. I didn't like the Crosstrek, which didn't feel as sturdy nor as big as the boxy Volvo that I'm used to. The Forester, on the other hand, was a perfect fit. It is literally the same dimensions as my Volvo in length and width, which made me feel comfortable instantly. The Forester is taller, and not a sedan, but those are welcome differences as they allow for increased cargo space. Another difference I appreciated? Both Subaru and Volvo produce exceptionally safe vehicles, but while Subaru tries to direct your attention to how safe its cars are, at a Volvo dealership, you'll see and hear more about the luxury features than you do about the safety features. I'm sure their target demographics are different, and they market themselves accordingly, but the emphasis on safety absolutely swayed me toward Subaru. And maybe it was a bit impulsive, but we decided we were going to buy a car that day. We originally thought we would buy a lightly-used car (maybe 2014 model year) to save a few thousand, but opted for a new car after learning about Anchor's exclusive lifetime power train warranty. As someone who drives a lot (20-25k/year), this was a huge incentive to buy new. I plan on driving this car until it dies, so I felt it was worth it to shell out the extra few thousand upfront to save on repairs down the road. Shiloh was incredibly helpful throughout the whole process and was never pushy. He did not come across as a salesman, but more like a friend who happens to have a new car and can't stop talking about it. He gave us plenty of opportunities to discuss and decide without him being present, which I really appreciated, as it took a lot of the pressure off. Anchor didn't have any on the lot with all of the features I was looking for, so we didn't get to drive one home that day, but they were able to find one that met all of my needs and, within a week, it was in our driveway. Having had my new Forester for about a month, I can honestly say that I am really impressed with it. The sunroof is massive, the back-up camera is an awesome feature, and the dashboard computer gives me more information than I could ever need or want to know (but, being someone who loves statistics, I really appreciate it.) Coming from a Volvo, I knew I had to have heated seats (not something I could ever give up, living in New England) and I have to admit, the Forester's are incredible - I can't even imagine how much I'll appreciate them come February. Remote start is also a plus, and Shiloh hooked us up with and after-market one that was a lot cheaper. I'm not a huge fan of the touch-screen radio, but I'm getting used to it. My only complaint is a minor one: my gas tank isn't as big now, so I have to fill up more often (not looking forward to this, with winter coming), but I am otherwise getting the exact same MPG as before. I also have a love/hate relationship with the Sirius radio trial period... I never knew what I was missing! Not looking forward to the day when I have to decide if I want to keep it or not... but I'll probably keep it. All in all, I had a great experience. Most days, I get into my new car and I still can't believe that I just pulled the trigger and bought it, but I am so glad that I did. Having previously driven used cars exclusively, it feels so luxurious and clean, and it is so refreshing to not worry about something failing or my check engine light coming on. I am so pleased and would recommend not only Subaru vehicles, but the Anchor dealership and Shiloh in particular, to anyone shopping for a new car. More
Better than expected experience Kevin Falcone was a pleasure to work with - knowledgeable about the product and honest - making the whole experience unusually painless. The dealershi Kevin Falcone was a pleasure to work with - knowledgeable about the product and honest - making the whole experience unusually painless. The dealership overall is a customer friendly place. More
Honest, Attentive, Responsive, Timely, Accurate, Excellent Greg Washington and Bob Volpi at Anchor Subaru in N. Smithfield are very high integrity. Everything they said and promised came through exactly as ex Greg Washington and Bob Volpi at Anchor Subaru in N. Smithfield are very high integrity. Everything they said and promised came through exactly as expected. They kept me informed each step along the way. After I bought the car from them, they followed up on the registration status. I feel that I could pick up the phone and call them anytime and they will help me if I need them. They were professional, understanding and patient. This was a huge purchase for me and they made it comfortable. I love my 2015 Subaru impreza hatchback! More
Jorge Navarro is great! Jorge is great! He helped make the process of buying a new car seamless and transparent. We will continue to work with him as long as we have a Subaru Jorge is great! He helped make the process of buying a new car seamless and transparent. We will continue to work with him as long as we have a Subaru! More
Great, hassle-free experience Ali was great to work with! He was personable and knowledgeable. He listened to our needs and helped us narrow down a few choices, but we only had to Ali was great to work with! He was personable and knowledgeable. He listened to our needs and helped us narrow down a few choices, but we only had to drive one! The Subaru Impreza he suggested was perfect. We also worked with Derreck, who was courteous and professional. More
Anchoe subaru review Bought a new 2016 wrx at anchor. Great and hasle free deal. Worked with Mike hersey, very knowledgeable and great to work with. Would come back again! Bought a new 2016 wrx at anchor. Great and hasle free deal. Worked with Mike hersey, very knowledgeable and great to work with. Would come back again! More
Great experience! I had a great experience going through the entire process of buying my new WRX with Gladimir. He was super helpful throughout the entire process, as w I had a great experience going through the entire process of buying my new WRX with Gladimir. He was super helpful throughout the entire process, as well as friendly and comfortable to work with. Nothing but good things to say! More
Best car buying/leasing experience we ever had. We had a wonderful business experience with Anchor Subaru and Shiloh Chauvin in particular. Shiloh was professional, kept us up to date with the deliv We had a wonderful business experience with Anchor Subaru and Shiloh Chauvin in particular. Shiloh was professional, kept us up to date with the delivery of our 2016 Forester and went out of his way to service us. I would recommend Anchor Subaru to anyone looking to obtain a Subaru. I would also recommend that you ask for Shiloh Chauvin. You will not be disappointed. Paul Iemma More
A comfortable and very positive car buying experience. I purchased my first Forester from Anchor in 1998, returning for service for the life of my car until 2006 when I was rear ended by a cement truck, wh I purchased my first Forester from Anchor in 1998, returning for service for the life of my car until 2006 when I was rear ended by a cement truck, which totaled my car, leaving not a scratch on me. I test drove multiple cars at that point, but kept being drawn, once again, to the Forester and ultimately bought another at another dealer, since at that time I lived at the other end of the state. I happily drove that car until now, when I decided to trade in my 2007 Forester for a new one. I again drove other cars, but decided on the Forester, talking to the dealer I had been bringing my car to for service since it was purchased. I felt very pressured in that situation, and made the decision to return to Anchor to look for a car, despite continuing to live more than a half hour away. I am thrilled with my car and intend to continue to service my car at Anchor simply because it was such a great experience to buy it there. More
COURTEOUS, FRIENDLY, EFFICIENT I DID A LOT OF RESEARCH PRIOR TO PURCHASING MY NEW LEGACY. ANCHOR HAD THE BEST PRICE OF THE FOUR NEARBY DEALERS. WHEN I IMET WITH KEVIN FALCONE AT A I DID A LOT OF RESEARCH PRIOR TO PURCHASING MY NEW LEGACY. ANCHOR HAD THE BEST PRICE OF THE FOUR NEARBY DEALERS. WHEN I IMET WITH KEVIN FALCONE AT ANCHOR, HE WAS VERY FRIENDLY AND ACCOMMODATING, ANSWERED ALL MY QUESTIONS AND SPENT A LOT OF TIME WITH ME. AFTER I ORDERED MY CAR, KEVIN STAYED IN. TOUCH WITH ME TO KEEP ME INFORMED ON THE STATUS OF MY ORDER. SINCE. I TOOK DELIVERY, HE HAS CONTACTED ME SEVERAL TIMES TO SEE IF THERE IS ANYTHING. MORE HE CAN DO FOR ME. ALL IN ALL, A VERY POSITIVE EXPERIENCE. I WOULD RECOMMEND KEVIN AND ANCHOR TO ANYONE LOOKING TO PURCHASE A SUBARU. More