Anchor Subaru

With all seriousness, my wife and I had gone to Balise Subaru in Warwick first in search of our new Forester. Not only was the sales manager condescending when he spoke to us, we had asked both our sales Subaru in Warwick first in search of our new Forester. Not only was the sales manager condescending when he spoke to us, we had asked both our sales person and the finance woman several times to find us a particular car and they seemed totally uninterested in helping us. I will never, ever suggest anybody purchase a car there. They are unorganized, their prices are high, and they seem to have a particular "agenda" that made us feel extremely uncomfortable. The staff at Anchor Subaru went above and beyond my expectations as soon as my wife and I walked in the door. After our experience with the "B" word, I had been tracking a particular 2011 Forester online that was in transit and it had finally become available at Anchor. I called up to inquire about the vehicle and Orfio, the sales manager, told me that the car had just come in and they had not even had a chance to prep it yet but to come down and he would have it ready, and he did. As soon as we walked in the door, we were greeted with a friendly smile and a handshake from a man who turned out to be Orfio. He basically gave me the keys to this brand new, 5 mile Subaru and told me to enjoy the ride and take my time. My wife and I had the luxury of taking the car alone on our own personal test drive and when we came back 30 minutes later, Orfio was surprised we were back so soon. His trust in us made me feel very welcome there. After the drive, the sales person we had been in contact with previously walked in the door to start his shift. Jerry Cohen took over for Orfio and he was such an amazing help to us and his knowledge of Subaru's was outstanding. He answered every question I had about the car, no matter how technical I got. He is very passionate and his love for Subaru's made my wife and I feel like we were getting the best car on the road. After a little bit of painless price negotiation, we got more than we expected for our trade-in and an amazing price on our new 2011 Subaru Forester! Paulette helped us out with our financing and extended warranty options next. She was unbelievably friendly and did not make us feel pressured at all like other dealers do when they try to "add on" certain useless things. We added an extended warranty on our Subaru because we like the piece of mind it offers and she gave us a loan term that fit our monthly budget. Jerry took over again from there and before we drove away, he went through every little detail about our new car. He popped the hood, showed me some features about the car, and made sure we comfortable and able to operate everything. There was no uncertainty when we left. After we'd been driving our car for a couple of weeks, we needed a small warranty repair. The service staff took care of us the same day that I called and I was out the door in an hour. Since that day, I've had no issues with my Subaru and I also had them install a auto-start. What a great feature! I want to say "thank you" to the staff at Anchor. Their attention to detail and their kindness went a long way. Needless to say, we are driving the exact car we wanted and we could not be happier. I would absolutely suggest that not only should every person own a Subaru but they should purchase that Subaru from Anchor Subaru! More

Over the past several months my husband and I have visited many dealerships. The car quality and the excellent sales help provided by Shar Chauvin sealed the deal for Anchor Subaru. He was on top visited many dealerships. The car quality and the excellent sales help provided by Shar Chauvin sealed the deal for Anchor Subaru. He was on top of every detail and if he said he was going to do something, he DID! His personality and honesty was refreshing. He went out of his way to inform us of all the facts of the car to make sure we were making the right decision. Paulette Matteson the Business Manager was a pleasure to work with and made the transaction very non pressured. I would highly recommend this dealership, and I am truly a hard sell. More

The reason for the service was a windshield replacement due to a road hazard crack. The logistical issues of ordering the windshield, setting up an appointment, arranging for a ride to & from work (25 mil due to a road hazard crack. The logistical issues of ordering the windshield, setting up an appointment, arranging for a ride to & from work (25 miles each way )were all done by Debbie. What a delight it was dealing with this young lady. It is a pleasure to deal with someone who knows what is going on, ( she was not just someone answering the phone ), when I had a scheduling conflict, she knew how to solve the issue without skipping a beat. Also the dealership has a shuttle bus which provided the ride to & from work, the shuttle driver was also courteous & pleasant. More

We had been car shopping for a week, and our last stop was Anchor Subaru. We had been to 7 other dealerships that week and after we had been here we were sold on Anchor Subaru. The most knowledgeable, p was Anchor Subaru. We had been to 7 other dealerships that week and after we had been here we were sold on Anchor Subaru. The most knowledgeable, polite, and friendly salesman greeted us.(Jerry Cohen) The car sold it's self but Jerry sold us on Anchor. Jerry made buying my 1st new car a very pleasant and positive experience. We were hard on him with questions but he was able to answer almost every thing off the top of his head and able to research the answers he didn't have very quickly. By far the BEST salesman we have had the pleasure of working with. Paulette the finance lady was again the most helpful and courteous person I could've hoped for. Thank you, Jerry and Paulette for making my experience at Anchor Subaru the best ever. More

the staff is very friendly and more then willing to go the xtra mile to help you out. i was even able to work out a price over the phone so i had less waiting time to purchase my vehicle. btw this is the the xtra mile to help you out. i was even able to work out a price over the phone so i had less waiting time to purchase my vehicle. btw this is the second time ive bought from them in the last 2 years. enough said :) More

I purchased a used 2006 Outback in 2007. At that time it had only had 13k miles, now it has well over 60K. From the first day I bought the car I have had nothing but great service. Both the service and sal had only had 13k miles, now it has well over 60K. From the first day I bought the car I have had nothing but great service. Both the service and sales teams have bent over backwards to make sure that my experience is a positive one. The whole company makes you feel like you’re part of a family. I have found them to be honest and one of the most professional car dealerships I have ever been to. Besides my Outback I also own a 2007 Forrester and receive the same great service on that car also. I am always recommending this dealership and Subaru to everyone. Keep up the great work! More

very easy to work with this dealership, no pressure, bought a new car and very happy with price........................................................................................................... bought a new car and very happy with price..........................................................................................................................................................................................................................................................................................................................................................service dept was also very easy and reasonably priced when I took the car in for it's 1st visit to change the break-in fluids. More

What a great buying experience. The Sales Consultant Mr. Shar Chauvin make this buying process easy and pleasant. He was friendly and run the extra mile to help me getting the best deal. All of the new car Shar Chauvin make this buying process easy and pleasant. He was friendly and run the extra mile to help me getting the best deal. All of the new car features were explained to me in great detail. More

They assisted me with finding the right car that I wanted, went on a test drive, and got me the highest possible for my used car. They were very helpful and answered any questions I had and got me int wanted, went on a test drive, and got me the highest possible for my used car. They were very helpful and answered any questions I had and got me into the vehicle quickly so that I could start enjoying my new car! They have also checked up on me since I have gotten it and made sure I was happy with the purchase I have made. They are very friendly and efficient. More

Everyone I spoke with at Anchor was professional and pleasant. From the moment we walked in until we left there was never any hassle or pressure. Derek really knows his stuff and The finance person Paul pleasant. From the moment we walked in until we left there was never any hassle or pressure. Derek really knows his stuff and The finance person Paulette was very easy to deal with. Overall it was a great car buying experience. More