
Anchor Nissan
North Smithfield, RI
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823 Reviews of Anchor Nissan
Anchor has always been my go to dealership. From all the salespeople to the service department they are all great and are very helpful. From all the salespeople to the service department they are all great and are very helpful. More
DO NOT BUY OR SERVICE HERE! DISHONEST! NO SERVICE AND NISSAN DOESN’T EXPECT CARS TO BE RELIABLE! I purchased a car I was under the impression was a certified preowned vehicle h DISHONEST! NO SERVICE AND NISSAN DOESN’T EXPECT CARS TO BE RELIABLE! I purchased a car I was under the impression was a certified preowned vehicle here in the spring/summer. A few weeks ago the gear shift stopped working, making the car undrivable and stuck in the “park” position. I had the car towed. When brought into the dealership to be serviced, I was told it was not covered under the extended warranty I purchased at the point of sale. I asked what they thought was wrong with the vehicle and the rude service secretary told me “it’s not what we think, it’s what we know”. The Nissan dealership charged me for the half hour they looked at the vehicle while I sat waiting for two hours in the waiting room. They informed me the car needed a new shifter assembly. (so…Nissan parts aren’t built to last and you won’t stand behind them in the least?!) I tried the 1-800-Nissan number and was informed there was nothing they could do, while the car was at one point certified preowned, it never was for me under my name, and the warranty sold to me by the dealership at the point of sale, was actually a third-party warranty. I called the warranty number and was told they simply wouldn’t cover that part. I asked if a mechanic found an alternate reason for the issue could that mechanic make a new claim. They said no, unless myself and the mechanic were 40 miles away or more from the dealership. My reliable mechanic actually took a good look at the vehicle, found the contact points inside the shifter simply needed to be cleaned, did so, and now the car works. The complete lack of service for a vehicle they sold me LESS THAN A YEAR AGO AND WOULD NOT OPERATE, was insane and disgusting. The rude secretary did not in fact know what was wrong with it and I was about to be charged for a whole new shifter assembly the car did not actually need. Left team Nissan on this one. They really don’t expect their cars to last. More
I went to the dealership to purchase a used Nissan Altima. I was more than happy with the trade in given to me for my 2014 Nissan Altima. My overall experience was excellent. Altima. I was more than happy with the trade in given to me for my 2014 Nissan Altima. My overall experience was excellent. More
I wasn’t sure I would end up back at the dealership for service as it is somewhat out of the way. But I’m glad I did. I received a complimentary oil change and asked to have the vehicle detailed, They did service as it is somewhat out of the way. But I’m glad I did. I received a complimentary oil change and asked to have the vehicle detailed, They did a wonderful job, Much better than the dealership we bring my wife’s vehicle to. More