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Anaheim Hyundai

Anaheim, CA

2.1
1,217 Reviews

1271 S Auto Center Dr

Anaheim, CA

92806

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Showing 1,217 reviews

October 07, 2022

Worst dealership I've every experienced. The sales staff have absolutely no idea what they're talking about and make up lies to try to sell you a car. The sales manager's ego is incredible a More

by specsnow
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rakan
Oct 13, 2022 -

Anaheim Hyundai responded

Mark, it's concerning to see this feedback, and I apologize for your disappointing experience with our team. We take customer feedback seriously and would like the opportunity to improve for you. If you are willing to give us another chance, I would like to help make this right. Please give me a call when you can. Thank you, Ken Smirz - General Manager - (714) 243-8396

October 02, 2022

False price advertised. Online price not honor. Dealership want to compasate for bad trade in deals they did previously. More

by elcoroco
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager
Oct 13, 2022 -

Anaheim Hyundai responded

I'm sorry our online pricing differed from the terms of your offer. We do not strive to mislead our customers, and it's disappointing you feel differently. I will share this feedback with my team in our constant effort to improve, but please contact me if you'd be willing to discuss it directly. I'd be glad to address your concerns and see if I can assist. Best, Ken Smirz - General Manager - (714) 243-8396

September 30, 2022

WORST COSTUMER EXPERIENCE EVER! DISHONEST! NEVER RETURN CALLS! DIDN'T RESPECT OR ABIDE BY THE CONTRACT! WHEN I FINALLY SHOWED UP TO THE DEALER THEY HAD ME WAITING FOR HOURS! THEY AC More

by WILL
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
FINANCIAL MANAGERS
Oct 13, 2022 -

Anaheim Hyundai responded

Will, this feedback is very disappointing to receive. We strive to deliver a seamless and attentive purchase experience, and I am sorry to see that we left the wrong impression. I would appreciate the chance to speak with you directly so I can help improve your experience and make things right. If you are willing to discuss this, please feel free to reach out. Best, Ken Smirz - General Manager - (714) 243-8396

September 14, 2022

Would give a zero star if possible. These people have the guts to say their mark up and add-ons are fair because of all the benefits you get from buying a car, yet those benefits are t More

by IhateGreedyDealers
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Herrera, Andrew Ramirez
Sep 26, 2022 -

Anaheim Hyundai responded

This feedback is concerning to receive. We strive to deliver a seamless and straightforward purchase experience, and we never intend to overcharge our guests. I would appreciate the chance to speak with you directly to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to give me a call. Thank you, Ken Smirz - General Manager - (714) 243-8396

August 24, 2022

One of the many dishonest dealerships around. If you are a first time buyer be sure to go with someone who knows a little about dealing with crooked dealerships. All they care about is the sale. More

by Faa_Asoau
Recommend Dealer
No
Employees Worked With
Hyundai
Aug 25, 2022 -

Anaheim Hyundai responded

I am so sorry to hear that our team at Russell Westbrook Hyundai of Anaheim has left you with the wrong impression. Our top priorities are customer satisfaction and providing quality service, and I am disappointed to see that this wasn't reflected in your daughter's experience. I assure you we would never intentionally try to inconvenience or mislead one of our guests, and I would like to speak with you to see if we can figure out what went wrong here. If you are willing, please give me a call at your earliest convenience. Thank you, Ken Smirz - General Manager - (714) 243-8396

August 18, 2022

AIT AND SWITCH B. S! Watch out for Tariq. From the sales team up to the General Sales Manager, this dealership is filled with dishonest people that will attempt to take More

by Noah R
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tariq, The General Sales Manager
Aug 19, 2022 -

Anaheim Hyundai responded

Noah, this feedback is disappointing to receive. It is our goal to deliver. straightforward and transparent purchase experience, and it is never our intention to mislead our guests. I would appreciate the chance to speak with you to see what more I can do to address these concerns. If you are willing to discuss this further, please don't hesitate to give me a call. Thank you, Ken Smirz - General Manager - (714) 243-8396

July 06, 2022

Worst Car buying experience ever. The "Finance guy" try to make me buy warranties that I did not want. After they sell you a vehicle, he will not return any of my calls. Spoke to a "S More

by Upset
Recommend Dealer
No
Employees Worked With
Traiq, Ammer
Jul 12, 2022 -

Anaheim Hyundai responded

Your review is concerning to read. We strive to deliver communicative and accommodating assistance and would never want to inconvenience a customer by not returning phone calls or providing contact information. I understand your frustration and would like to apologize. We will use your feedback to learn from our mistakes. I would be happy to discuss your concerns further, so please contact me directly. Thank you, Ken Smirz - General Manager - (714) 243-8396

July 02, 2022

Don't fall for the spiel about how dealerships strive for great customer satisfaction and how they want to help you during and after your purchase, it's xxxxxxxx. New, young and female buyers be cautious. More

by WRX
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob M floor manager
Jul 12, 2022 -

Anaheim Hyundai responded

I want to apologize sincerely for the interaction you had with my team. This is not the high standard of customer service we strive to offer, and it's concerning to read about your experience. We do not condone deceiving sales tactics or disrespectfully treating any customer. I understand you are unhappy with your vehicle and do not feel confident in our establishment, but I want to make this right. I will look for your messages, but if I cannot find your contact information, please call me on my direct line. I hope we can work through this together. Thank you, Ken Smirz - General Manager - (714) 243-8396

Jul 12, 2022 -

WRX responded

Thank you Ken, I would be happy to discuss this with you further. I will be in contact.

June 02, 2022

Worked with sales person named Justin who has NO integrity. We came in looking for an EV and he came prancing out and right off the bat, he told us that if we bought the Kona AV that we would get 2 More

by Miss Seevers
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin
April 23, 2022

THE worst experience purchasing a vehicle, ever! Please read the reviews prior to visiting this dealership. Tarik, the assistant manager displays unethical sales tactics to drive selfish commission More

by Jimmy E
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tarik
Apr 25, 2022 -

Anaheim Hyundai responded

Jimmy - I am disappointed to see that your sales experience with my team was anything less than stellar. We always aim to create wonderful purchasing environments for our valued guests, so this review is upsetting to see. I hope you'll consider giving me a call so that I may learn more from your experience. Thank you for your feedback, Ken Smirz - General Manager - (714) 243-8396

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