Anaheim Hyundai

The person that said that this dealership felt more like an auction is correct. I contacted them about an Ionic 5 that was on their website. I was ready and able to buy the car. I was told that they wanted an auction is correct. I contacted them about an Ionic 5 that was on their website. I was ready and able to buy the car. I was told that they wanted a market adjust fee normally they would charge $ 5,000 but would only charge me $3,000 extra. I was told that I was the first person to call about the car and someone else might be willing to pay more for it. I do not think that this is a good way to run a dealership. Other dealerships and not charging the market adjust fee. I told them I would not pay the extra fee I do not need a car I just want that particular car and will wait till I can find it without added fees that are not wanted. More

Potential Buyers, beware the tricks that the management plays. “Options” are not options. Bait and switch. Added fees. Marketed price is not honored. They absolutely refuse to provide you a copy of your o plays. “Options” are not options. Bait and switch. Added fees. Marketed price is not honored. They absolutely refuse to provide you a copy of your own credit report. These infractions are direct violations against the CA DMV Car Buyer’s Rights. More

Came into dealership one hour after speaking to sales rep Delma and receiving a quote at MSRP for a specific Palisade on their lot. Exact car quoted still there when I arrived but Delma initially refused to Delma and receiving a quote at MSRP for a specific Palisade on their lot. Exact car quoted still there when I arrived but Delma initially refused to honor the quote and tried to add a dealer markup and worthless protection packages. Only after I got up and started to walk out did she agree to sell at the quoted price. Numerous other misrepresentations. I agree with other posts. Avoid this dealership if you can. More

Extremely shady dealership. Almost signed off on a loan, but walked out. Tried to roll 10k worth of fees into the loan Almost signed off on a loan, but walked out. Tried to roll 10k worth of fees into the loan More

I brought my car in for a recall repair. I then got a quote for over $3100 of repairs they said I needed! I had a bad feeling about it, and took my car to our mechanic, turns out I only need I then got a quote for over $3100 of repairs they said I needed! I had a bad feeling about it, and took my car to our mechanic, turns out I only needed front break pads! That’s is it!!!! This place is a scam and dishonest!! The only reason I came here was for the recall, do not trust this place! More

I went to many dealerships in my life, and bought many cars, however this dealership felt more like an auction. Whoever pays more gets the car. When I spoke to Mike (the desk manager) and he refused to se cars, however this dealership felt more like an auction. Whoever pays more gets the car. When I spoke to Mike (the desk manager) and he refused to sell me the car because someone was paying him more money. The car was worth $32,899 with tax, fees and the registration the total would come up to around $36,000 out the door. Accessories are optional when it comes to the car however Mike (the desk manager), claims that the accessories must be paid for when it was clearly a given option. He wanted to make more money. When I left the dealership and went back home, I contacted the dealership again and someone else in the sales claimed that the same car I was looking forward to buying was also $36,000. At the dealership the accessories must be bought, however on the phone conversation the accessories did not have to be bought with the car. I wanted to buy the car upfront, however the dealership wanted me to take out a loan for a car I was already willing to pay for because someone was willing to buy the optional accessories for the car. As a willing paying costumer I felt discriminated against and my overall experience was very disappointing, I do not recommend coming here. It felt more like a scam and an auction rather than a dealership. More

Used sales manager Jacob does not honor advertised price and insists on adding options to "make his profit" . Game me a car price, estimated taxes and fees and we agreed. When actual taxes and fees were and insists on adding options to "make his profit" . Game me a car price, estimated taxes and fees and we agreed. When actual taxes and fees were $600 less than estimated (shouldn't he know better) he added them to the agreed price of the car. They continued to hard sell their original miscalculated estimated price. Very rude on the phone. Go somewhere else and don't be lured in by advertised prices that are not honored! More

On August 31, 2021, I purchased a 2022 Hyundai Elantra SEL. Salesperson Steven Espino was the salesperson for our transaction. Steven Espino and Russell Westbrook Hyundai of Anaheim charged us at least $6 SEL. Salesperson Steven Espino was the salesperson for our transaction. Steven Espino and Russell Westbrook Hyundai of Anaheim charged us at least $6,000 ABOVE MSRP for the 2022 Hyundai Elantra SEL. If I could, I would report Russell Westbrook Hyundai of Anaheim and demand compensation. More

We were contacted by Leo Ramirez on December 7, 2022 that the color car we were interested in was in transit to their dealership and highly recommended we come down and put a deposit down to reserve. Bottom the color car we were interested in was in transit to their dealership and highly recommended we come down and put a deposit down to reserve. Bottom line, when we started sale process, he sad they had no “up” charges but it turns out they had about $5,000 worth of dealer add ons. We said we didn’t want any of them but were told the digital license plate and nitrofill tires for $1474 could not be removed. We left and later received several emails from Leo about buying the car which we said we would buy at MSRP plus tax/license. He emailed back on December 12, 2022 great news that they would do MSRP plus tax and license minus $1750 for financing through Hyundai. We made an appointment for the next day and Leo asked what time and we responded 8 or 9am. No response back from him on the 12th but prepared to go to dealership on the 13th. Tried contacting him the morning of the 13th via email and cell phone to confirm time and no response. Contacted dealership and were told he wouldn’t be in today. When I said we were suppose to come in to finalize sale the operator then changed story and said well he’s not in yet today. Based on other reviews I just read, it appears the General Manager, Ken Smirz, encourages and condones this unethical practice as he has done nothing to correct it. Hyundai Motor Corporation should also address this unethical behavior as it reflects poorly on them and their product. More