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Anaheim Hyundai

Anaheim, CA

2.1
1,225 Reviews

1271 S Auto Center Dr

Anaheim, CA

92806

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Showing 1,225 reviews

August 17, 2023

Run. Run. Run. Extra fees added to your total invoice. The fees are itemized by what you have to buy as add ons. No way out. Is this legal? It se More

by Jl San Diego
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Entire dealership
Aug 21, 2023 -

Anaheim Hyundai responded

We're sorry to read about your concerns regarding payment. We strive for transparency in all our transactions and it's disappointing to learn that we've left the wrong impression. Your feedback is important, as we always aim to improve our services based on customer experiences like yours. Please reach out so we can discuss this matter further and address any misunderstandings or issues you may have encountered during your visit with us - Thank you, Ken Smirz - General Manager - (714) 243-8396

August 01, 2023

Worst car dealership I've ever worked with. They won't even return the call after leaving messages 5 days in a row after purchasing a vehicle More

by Upset customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Unsure
Aug 09, 2023 -

Anaheim Hyundai responded

I'm sorry to read about your experience. We strive for excellent customer service, and it's clear we've missed the mark here. We want to assure you that we are committed to our clients throughout their purchase and after. Without your name, I cannot locate your contact in our system, but please reach out to me directly so that we can address any issues you're experiencing promptly. Thank you, Ken Smirz - General Manager - (714) 243-8396

July 12, 2023

Hice una cita para que me arreglaran mi vehículo y me atendió una persona si se puede decir persona ( Melery Alvarado) muy despota, grocera y todos los sinónimos de esta palabra. Y me dijo que si no me g More

by isoto8909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melery Alvarado
Jul 13, 2023 -

Anaheim Hyundai responded

Queremos lo mejor para nuestros clientes y lamentamos que haber dejado una mala impresión. Agradecería la oportunidad de hablar con usted para ver si pueda ayudarlo. Si está dispuesto, no dude en llamarme para discutir. Gracias, Ken Smirz - General Manager - (714) 243-8396

Jul 13, 2023 -

isoto8909 responded

Siempre dicen lo mismo y no le resuelven el problema a las personas.😡😡😡

July 09, 2023

Stay far away from this place. Went in to take a look at the Ionic 6. The salesman was not very familiar with the car to say the least. Just to humor them we went inside to run som More

by tonycc1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ahmed
Jul 12, 2023 -

Anaheim Hyundai responded

This review is extremely concerning to read. We strive to deliver straightforward and transparent car-buying experiences, and it is disappointing to hear that we missed the mark. I am sorry that you didn't receive the clear, communicative service we pride ourselves on, and assure you that we take feedback like yours seriously. I understand that we have lost your confidence, but if there is anything I can do to assist you, please don't hesitate to give me a call. Thank you, Ken Smirz - General Manager - (714) 243-8396

July 06, 2023

honestly i'd hoped that this review would have been a 4-star one at least. but somehow every experience i had with this dealer was worse than the last. what felt like my first foray into a satisfying and More

by cjmail
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hector, Brian
Jul 12, 2023 -

Anaheim Hyundai responded

We apologize for the negative experience you had with our dealership. We strive to provide transparent and satisfactory car-buying experiences, so it's disappointing to hear that we fell short of your expectations. We take these matters seriously and will address them internally. Regarding the paperwork process, lack of communication, and delays in getting your car ready, we sincerely apologize for any inconvenience caused. As for the crack on the windshield, please contact me directly so that I can assist you further with a potential resolution. Thank you for bringing these issues to our attention; we value your feedback as it helps us improve our services moving forward. Best, Ken Smirz - General Manager - (714) 243-8396

June 20, 2023

please save your time and money and do not come here. They are complete and total scammers. I drove 50 min to come because I was assured the car I was looking at was still there and hadn't been sold. I c More

by brookelindsay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andres Abdud and his Manager
Jun 22, 2023 -

Anaheim Hyundai responded

Brooke, we never intend to mislead or inconvenience our customers, so it's very disappointing to receive this feedback. Furthermore, this certainly does not sound like the courteous professionalism I expect from our team and I sincerely apologize for any unfriendly behavior you encountered. I understand you're upset and that we've lost your business, but we will address your concerns internally so we can make improvements in the future. If there's anything else you can add, please reach out to me directly. Thank you, Ken Smirz - General Manager - (714) 243-8396

June 14, 2023

When buying a car you can have a lot of anxieties. I didn't feel that way because Tam N Hyundri the sales rep made the experience better, by not making me feel like I was being pressure, I won't lie s More

by geronimo_90249@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tam N Hyundri
Jun 14, 2023 -

Anaheim Hyundai responded

We're so happy to hear Tam made your sales experience a comfortable and stress-free one here at Anaheim Hyundai! Thank you for taking the time to share how helpful our team was during your visit. We appreciate your support and wish you many safe miles in your new vehicle!

June 07, 2023

I purchased a late model van from this dealership. I paid full price plus tax and over 25% extra stuff (which did not need,Elo GPS, extended warranty, and othrr stuff which dont have any idea). The c More

by Carbuyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Aaron, Eric,Omar
Jun 13, 2023 -

Anaheim Hyundai responded

I'd like to extend my sincere apologies that your experience didn't reflect the seamless, timely service we strive to provide. Additionally, I'm very sorry for any complications that have taken place throughout this process. I'd appreciate the opportunity to address your concerns and see what I can do to help here. Please consider contacting me directly when time permits. Thank you, Ken Smirz - General Manager - (714) 243-8396

June 02, 2023

These guys are total scammers. Know your rights, and know that if the advertised price is one thing, making you buy 10k of add-ons to make it a higher price is actually fraud. Plea More

by clakerson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tariq, Mike Rocha, Anthony
Jun 13, 2023 -

Anaheim Hyundai responded

It's disheartening to hear that you had a negative experience. We strive to be straightforward and honest with our customers and I apologize that there was confusion regarding the price of the vehicle. Because we take feedback like this seriously, I would like to hear from you and see how we can earn back your trust. Please consider reaching out to me as soon as you can. Thank you, Ken Smirz - General Manager - (714) 243-8396

May 19, 2023

I called and filled out a loan app and did receive a phone from them. I waited a week to go by and decided to call salesperson Jose Ochoa and he stated that he was 10 minutes away from work and he would More

by Julio
Purchase Time
Recommend Dealer
No
Employees Worked With
Jose Ochoa and Abram
May 19, 2023 -

Anaheim Hyundai responded

Julio, this is certainly not the experience we want any of our customers to have. We apologize that our salesperson's communication with you was not up to the mark and that we could not get back to you promptly. We'd like to learn more about your experience and see if there’s anything we can do now to set things right. Please give me a call at your convenience so that we can further discuss your concerns. Thank you, Ken Smirz - General Manager - (714) 243-8396

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