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Anaheim Hyundai

Anaheim, CA

2.1
1,217 Reviews

1271 S Auto Center Dr

Anaheim, CA

92806

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Showing 1,217 reviews

June 02, 2023

These guys are total scammers. Know your rights, and know that if the advertised price is one thing, making you buy 10k of add-ons to make it a higher price is actually fraud. Plea More

by clakerson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tariq, Mike Rocha, Anthony
Jun 13, 2023 -

Anaheim Hyundai responded

It's disheartening to hear that you had a negative experience. We strive to be straightforward and honest with our customers and I apologize that there was confusion regarding the price of the vehicle. Because we take feedback like this seriously, I would like to hear from you and see how we can earn back your trust. Please consider reaching out to me as soon as you can. Thank you, Ken Smirz - General Manager - (714) 243-8396

May 19, 2023

I called and filled out a loan app and did receive a phone from them. I waited a week to go by and decided to call salesperson Jose Ochoa and he stated that he was 10 minutes away from work and he would More

by Julio
Purchase Time
Recommend Dealer
No
Employees Worked With
Jose Ochoa and Abram
May 19, 2023 -

Anaheim Hyundai responded

Julio, this is certainly not the experience we want any of our customers to have. We apologize that our salesperson's communication with you was not up to the mark and that we could not get back to you promptly. We'd like to learn more about your experience and see if there’s anything we can do now to set things right. Please give me a call at your convenience so that we can further discuss your concerns. Thank you, Ken Smirz - General Manager - (714) 243-8396

May 16, 2023

Stay away! This dealership runs bait-and-switch scams. I contacted them about a car advertised at $30.9k and was ready to purchase sight unseen. I know the car More

by N/A
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
N/A
May 17, 2023 -

Anaheim Hyundai responded

I'm sorry to hear about your negative experience, as this is not the level of service we aim to provide. Our team strives to be as straightforward as possible with our customers and I apologize for the mix-up regarding the price of the vehicle you wanted to buy. I'd like another opportunity to earn your trust and rectify any issues, so please don't hesitate to reach out. Thank you, Ken Smirz - General Manager - (714) 243-8396

May 11, 2023

This is the most fraudulent dealer I have ever worked with. They will oversell the vehicle (used) you purchase by forcing optional items, adding finance charges. I hope that they go out of business of More

by dissatisfied customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
ameer
May 11, 2023 -

Anaheim Hyundai responded

We run an honest business where customer service is our top priority so it's very concerning to see we've left the wrong impression. Furthermore, we do our best to keep our prices fair and I am so sorry for any unexpected add-on fees. I understand you're upset and I'm very sorry we've lost your confidence, but I appreciate you bringing these concerns to our attention, and we will be sure to address them as a team. If there's anything else you'd like to add, please reach out at your convenience. Thank you, Ken Smirz - General Manager - (714) 243-8396

May 11, 2023 -

dissatisfied customer responded

This is a blatant lie. This business is anything but honest. If you spent the time actually training your staff and getting off this site and responding to every claim that states the obvious, maybe then, you'd have an 'honest business.' I pray to God you all suffer for the financial ruin you put families through and this dealership goes out of business as a result.

May 08, 2023

My wife and I were scammed in buying our lease which lasted 3 1/2 More

by Macsamrain42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don’t recall
May 09, 2023 -

Anaheim Hyundai responded

This review is concerning to read and I apologize for your negative experience. I would appreciate the chance to learn more about what transpired in order to see how we can assist you moving forward. Please call me at your earliest convenience. Thank you, Ken Smirz - General Manager - (714) 243-8396

May 06, 2023

Avoid this place and especially do not use Cameron as your sales guy. I was very specific up front with what I was looking to do. He recommended that I lease and take a discount on the lease and they tol More

by Ride4life12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cameron/dev/brandy
May 09, 2023 -

Anaheim Hyundai responded

We're sorry to hear that you weren't given the full experience you deserve and we apologize for any inconsistencies with the price of your car. We strive to make each and every customer feel valued and taken care of, and we apologize that we missed the mark during your visit. This is definitely not what we want to offer our customers and we would like the chance to make things right. If you are willing, would you please reach out to me directly so I can better understand what transpired during your visit? I would like to help in the best way that I can. Thank you for bringing this to our attention, I look forward to hearing from you. Best, Ken Smirz - General Manager - (714) 243-8396

May 09, 2023 -

Ride4life12 responded

I gave your dealership a chance to respond and talk to the finance manager. Explained everything and as I stated she simply called the Dev into the room and he denied what he said to me. I could get specific and send the pictures of the numbers that he showed me but it’s not worth any of my time. It will not change the outcome. When I called and told the manager that I didn’t get a walk through of the car did they say come back in and we will walk you through. The answer is no. The funny thing is that you say want the feedback yet I gave feedback and nothing changed. No one has offered to try to do anything to correct the situation.

May 09, 2023 -

Ride4life12 responded

This gets even better. I just got a call from Ken who instead of understanding my frustration or offering any apologies for confusion or missing details, tried to tell me how I'm wrong and he is right. I told him off and please do not go to this dealer. How about saying sorry and offering something to make it right next time ken instead of calling to make someone feel bad because your staff is incompetent. This GM is the worst GM possible

April 30, 2023

Never ever was treated as deceitful as yesterday in this scam dealership. went there to make a deal on a 2017 Prius prime advertised as 21400!, just to found out this scammer, just advertised this price to More

by Alex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Unfortunately do not remember the name of the tall Spanish manager!
May 03, 2023 -

Anaheim Hyundai responded

Hi Alex, I'm sorry to learn that your experience with us didn't hit the mark. We strive to provide our customers with transparent pricing and purchasing options in a welcoming environment. This is not the quality of service we strive to provide, and I ask that you give me a call so I can learn more about what transpired and help make things right if possible. Thank you, Ken Smirz - General Manager - (714) 243-8396

April 30, 2023

biggest scam ever existed! found a car for 21400, talked to the salesman few times, drove there for about an hour, guess what!? the same car end up 33k? they just added differe More

by Alex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ali, and Arvin
May 03, 2023 -

Anaheim Hyundai responded

Alex, I am sorry to see that your experience with us was so disappointing. We strive to provide transparent pricing and it's concerning to hear that wasn't the case in your situation. I would like to learn more about what happened and see what we can do to make things right for you. If you are willing to discuss this further, please give me a call at your convenience. Thank you for bringing this to our attention. Ken Smirz - General Manager - (714) 243-8396

May 03, 2023 -

Alex responded

Just be honest and advertise the Actual price and do not waste people time. I am 100% sure you are aware of the way the business is operating and I am sure they have your approval. So, please take responsibility and look at the number of negative feedback and change your model for good or just hopefully close this type of customer service. Just remember many of your customers are very smart and very familiar with the type of business around and would rather deal with someone more transparent and honest , including me. I would rather pay more but to be decieved.

April 27, 2023

4-22-23 I found a truck I was interested in and contacted them for an appointment to drive it. I got there and was greeted by a salesman and shared I just want to drive the truck. I told him I had an appoint More

by cslittleone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian and his Mgr
May 09, 2023 -

Anaheim Hyundai responded

I'm sorry to hear that you had a negative experience with our team, and I apologize for any unprofessionalism and misunderstandings that may have occurred during your visit. We take all feedback seriously and I appreciate you taking the time to share your experience with us. We value all of our customers and strive to provide the best possible service, and I want to address your concerns with you directly. If you're willing to speak with me, please reach out at your earliest convenience. Thank you, Ken Smirz - General Manager - (714) 243-8396

April 24, 2023

While my sales person, Demla, was great the rest of the place seems terribly mis-managed and the wait for delivery was ridiculous. More

by ronpeterson823
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Delma A
Apr 25, 2023 -

Anaheim Hyundai responded

Ron, I'm sorry to hear about your experience at our dealership. We strive to provide top-notch service to all of our guests, and it sounds like we fell short in your case. I appreciate your kind words about Demla, but I am disappointed to hear about the extended wait time. I would like to learn more about what happened and see how we can make things right for you. Please give me a call so we can discuss your concerns further. Thank you, Ken Smirz - General Manager - (714) 243-8396

Apr 25, 2023 -

ronpeterson823 responded

Ken: Thanks for your call back. I couldn't register the vehicle in Arizona today and asked for title and any other papers to be overnighted--asked of Delmaa and Maria. I have heard back from neither of them and have no idea if my request was responded to, That is the major part of my complaint--poor communications and simple errors. Like everyone, we're busy, and need to plan our days but when I hear nothing back it becomes impossible! Why weren't the documents delivered to me with the car? Where's the cargo net I paid for and why wasn't this vehicle equipped with the rear side window curtains that Hyundai shows? I have no breakdown of the dealer markup. best, ron peterson

Apr 25, 2023 -

ronpeterson823 responded

Ken: Thanks for your call back. I couldn't register the vehicle in Arizona today and asked for title and any other papers to be overnighted--asked of Delmaa and Maria. I have heard back from neither of them and have no idea if my request was responded to, That is the major part of my complaint--poor communications and simple errors. Like everyone, we're busy, and need to plan our days but when I hear nothing back it becomes impossible! Why weren't the documents delivered to me with the car? Where's the cargo net I paid for and why wasn't this vehicle equipped with the rear side window curtains that Hyundai shows? I have no breakdown of the dealer markup. best, ron peterson EDIT RESPONSE

Apr 26, 2023 -

ronpeterson823 responded

Ken: Delma told me how to get it registered but I need a bill of sale. I've spoken to at least three people who promised to e-mail it to me right away but no one has ronpeterson823@gmail.com. PS Some people may be amused at delaying me but your dealership has already cost me several days ruined and I'm very unhappy. All I want is that bill of sale in an e-mail. Also, I never heard back from you. 520 665 9931

May 09, 2023 -

Anaheim Hyundai responded

Ron, I am sorry that you are still having trouble reaching our team to get things taken care of. We would like to ensure that all concerns are properly addressed from here on out, so we will look for your contact information and be in touch. Thank you.

May 09, 2023 -

ronpeterson823 responded

Ken: You might have called me back when you promised to since I had numerous suggestions.

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