Anaheim Hyundai

Knowledge is Key! Very Happy with the service provided by Kang. He went all the way to give the best he could. Appreciate the services of other office employees as well Very Happy with the service provided by Kang. He went all the way to give the best he could. Appreciate the services of other office employees as well. More

Excellent The sales person Kang Lee gave us excellent customer service. He was really patient and got us the best price for the Nissan Rogue SV. He knew that wa The sales person Kang Lee gave us excellent customer service. He was really patient and got us the best price for the Nissan Rogue SV. He knew that was the car I really wanted and made it happen for us. More

Great experience! We just bought a new 2018 Santa Fe. We had a great experience. We got to work with both Oscar and Q, two of the salesmen. They were both very helpful We just bought a new 2018 Santa Fe. We had a great experience. We got to work with both Oscar and Q, two of the salesmen. They were both very helpful and knowledgeable about the car and it's features. Q went the extra mile to help us set up the blue link, theft patrol and to sync our phones to the Apple feature. This is the second Hyundai we have purchased from this dealer! More

We purchased a car, Oscar was a great help Would definite refer friends and family to Westbrook and tell them to ask for Oscar. The process was lengthy but we are satisfied with the product an Would definite refer friends and family to Westbrook and tell them to ask for Oscar. The process was lengthy but we are satisfied with the product and our experience. More

Service Department needs management and training Service Department is a disorganized operation from minute you walk through the door. Let begin by saying that My past experience with this dealership Service Department is a disorganized operation from minute you walk through the door. Let begin by saying that My past experience with this dealership was very positive and as a matter of fact I recommended it to a number of my friends.I noticed once I arrived the Dealership was under a new Ownership no big issue there.... that is until i sat there waiting for someone to attend to my vehicle. After about 10 minutes I walked inside where I again waited for one of the Service personnel to speak to me...finally after another 10 minutes I caught the attention of one and he proceeded to figure out that I was there for my scheduled service but alas he could not help me apparently because I had a Genesis and I had to be handled by a concierge service person...OMG what a train wreck that turned out to be, I got handed off after another 10-15 minutes to Erica, who proceeded to tell me it would not be more than 30 minutes. After two hours had passed Erica reappeared only to tell me they were almost done and all that had to be done was to wash my car and I could be on my way. It was annoying enough to have gone through the gauntlet of trying to find a service person and being ignored, but then I figured look they must have just changed management with the new Ownership it cant get any worse.....Well, Not sure where Erica was trained but someone forgot to teach her how to follow-up because there I sat for another Two hours waiting for my car (to be washed). What a waste of a half of a day, I am a pretty reasonable person and I am willing to give some latitude with New Ownership change but come on now Westbook Hyundai get your act together. You want the Genesis to compete with the High-end cars in the Market, well guess what you have a long way to go, train your staff, teach them the fine art of follow-up and customer service, until then I am avoiding your operation until you get your act together. Next time I buy a car I will pay closer attention to the service department, if its run like this one... Run for the Hills! By the way Danielle pay attention to all of the negative comments that have been made about this dealership, there is a common thread here. Good Luck More

Very pleasant car purchase experience I went to this dealership to get my CPO 2018 Hyundai Santa Fe Sport after having done quite some research on the Internet. I was provided with exactly I went to this dealership to get my CPO 2018 Hyundai Santa Fe Sport after having done quite some research on the Internet. I was provided with exactly what I was looking for, all my requests were accommodated within reason and at no time did I feel pressed to get or buy anything I was not looking for. All in all, a great experience that can be highly recommended. And did I mention that the price was very competitive as well? Hard to beat Frank’s performance! More

The perfect definition of the ideal salesman! We went to three previous Hyundai dealerships and Frank was the best one in terms of meeting our needs with excellent service. He was catering to many We went to three previous Hyundai dealerships and Frank was the best one in terms of meeting our needs with excellent service. He was catering to many different interests, as it was going to be me and my daughters car. He gave honest advice which made us trust him and made us comfortable with purchasing the car. It's also important to note that he stayed overtime to help us finish up the paper work and teach us all the functions of the car. Even if it meant to stay over time, he took care of us with great service. We will definitely enjoy our new Hyundai Sonata 2018. Thank you for providing such great service! We will definitely refer friends and family to Frank next time! More

Best of the best Frank Yu Internet Manager is the best, he is very knowledgeable on Hyundai products and know exactly what you looking for. He reply my email within t Frank Yu Internet Manager is the best, he is very knowledgeable on Hyundai products and know exactly what you looking for. He reply my email within timely manner and highly recommend. More

Hassle free and enjoyable buying experience Quick overview of my recent purchase experience at Russell Estbrook Hyundai in Anaheim Initial visit was on a Tuesday night - chose dealer as close Quick overview of my recent purchase experience at Russell Estbrook Hyundai in Anaheim Initial visit was on a Tuesday night - chose dealer as close to work and figured at worst I could test drive and do my research. Ken (jhang) Lee approached me after I was on-site and offered his assistance. I was looking at three vehicles - Sonata, Tucson, Santa Fe Sport. We spent the better part of 90 minutes discussing pro’s / con’s of each vehicle, test driving multiple models (engine variations) so I could start my decision. Ken was polite, engaging, informative and non-pressure the entire time. Came back Thursday evening as I was now set on a Hyundai and simply struggling between the Santa Fe and Sonato (preferred the drive feel, power and options). Test drive both vehicles again and for a longer time. Ken answered more questions and we set a time on Sat to look at a purchase. Still no pressure or crazy sales tactics Sat went very well - only issue was the high volume of sales so everything was delayed (holiday weekend and big sales so not dealership issue - if time is critical go on a weeknight otherwise you may have a wait). I went in with my window sticker pulled from their website with all pricing, rebates and discounts clearly listed. I knew what I did and didn’t want from dealer add-on’s So within 45 minutes the sales portion was done with an agreed to price (Tip: do your homework, make your decisions and stick to them). Dealership minimized upsell tactics (stand your ground if no add-on’s) and was very easy to deal with. Financing went fine (rates are reasonable but a local credit union might be less expensive) although delayed here with the backlog as well. Be sure to review all paperwork as one error which they corrected with no fuss. No unpleasant up-selling (know ahead of time what you and don’t want. Mike was a pleasure to deal with. Excellent experience - do your research. Run your numbers and you should have a greacopy experience. At the end of the day I bought the car I wanted at a very fair price - dealer discount and awesome Hyundai rebates saved me a little over $4,000 off MSRP. (Better deal than the Hyundai friends and family deal I worked out with a friend employed by Hyundai) Highly recommend Ken Lee and Russel Westbrook Hyundai! More

Kang Lee He responded any questions in good faith and promptly. His offer was fair and very clear. It is my third time buying Hyundai. I have a confidenc He responded any questions in good faith and promptly. His offer was fair and very clear. It is my third time buying Hyundai. I have a confidence that I may buy next card from him again. More