Anaheim Hyundai

Verbally attacked by sales manager Fred Angiuli ** Buyer beware ** My wife and I were confronted and yelled at by Fred Angiuli, Hyundai Finance & Sales Manager, during final car purchase negotiation ** Buyer beware ** My wife and I were confronted and yelled at by Fred Angiuli, Hyundai Finance & Sales Manager, during final car purchase negotiations ** This is the most unprofessional car dealership I have experienced. In summary, Fred Angiuli, Sales Manager, yelled at my wife and I for trying to get a good deal. My wife and I obtained a price quote via e-mail and agreed to meet w/ the internet sales lead. We met w/ on a Tuesday afternoon on 10/30 around 6:30 PM (The day before Halloween). Fast forward to 8:30PM; after 2 hours of test driving the car, negotiating sales price, and looking at financing, my wife and I agreed upon a number w/ the internet lead. We were ready to make the sale. The internet lead calls us into the main office and we're greeted by Fred Angiuli, sales manager. Fred Angiuli, Sales Manager, proceeds to question why we are paying such a low price for the car, states my wife and I do not understanding the terms of purchase (as we initially had a price quote via e-mail), and proceeds to upcharge the final price by an additional amount. My wife requests to waive the upcharge. Fred, Sales Manager, is furious we are requesting for a discount. He retorts, "You know the price you're paying, you're not getting this discount. Don't play your pregnant card too. Drop that act." After this comment, Fred proceeds to and yell at my wife and I in front of his entire team. Fred, Sales Manager, proceeds to explain why we are not entitled to a discount. Looking at my home address and the location of this dealership, Fred feels we've traveled "far" coming to his dealership. Furthermore, it's close to month-end, it's the day before Halloween, and it's almost closing time. He retorts, "Your timing is perfect and don't act like you don't know you're getting a good deal. Stop playing the dumb card." My wife is puzzled why Fred is so angry and then asks for his name to try to ask him questions. Fred retorts in a condescending way, "I'm Fred. This [associate] is [name], this [associate] is [name], this [associate] is [name], this [associate] is [name]." He says the names of all of his staff in the same room as us (keep in mind they are not involved in this conversation, just looking at us). And adds, "any other questions you have? So can we make the sale?" Fred is still furious we're asking for a discount. Fred then adds a backhand comment, "I've given you this great price. And during this entire conversation you haven't even thanked me. Where is my thank you?" My wife and I then proceed to refuse the purchase. We then say we feel we're being attacked by Fred and being talked down by him. He says, "You only say I'm talking down to you because of the price. If the price was now the initial agreed upon, then you'd say I am a nice guy." More on this later. He apologizes but in a very condescending and non-authentic way (Note - he doesn't keep eye contact during this apology, but during his entire confrontation, he keeps eye contact). My wife then says she would've preferred some transparency in terms of the price instead of upcharging us at the last minute. In essence, we've wasted 2 hours and did not eat dinner. Fred retorts back, "Stop playing the [pregnancy] card already. If food is the issue then we'll pick something up for you!!!" We left the dealership in disgust. -- I respect a business defending it's price, but Fred's could've said things MUCH differently. I work in customer service and there is no reason to belittle and attack a client, especially in front of the a team. Furthermore, if Fred was angry at the price agreed upon he should have had this conversation with his employees. This conversation should not have been made w/ the client (at least not so aggressively). -- In retrospect, as a client, of course we are coming to this dealership because we found competitive pricing! Otherwise we wouldn't have come here at all! I mean, as a customer, of course we are trying to get a good deal! -- Fred's final comment, summarized, "If the price is right, then I wouldn't be a mean guy. I'd be a nice guy." This is completely untrue. I would NOT make the purchase because of Fred's hostile attitude. Once he started to attack us I did not feel comfortable making the purchase (Regardless of the price). My trust in him and the dealership was thrown out the window. TIPS: -Buyer beware for sales manager Fred Angiuli. Very aggressive, confrontational, and may verbally attack you during final negotiations which is what happened during our experience. More

Great staff, amazing experience! My car was totaled in an accident, so I went to Russell Westbrook Hyundai with my uncle to find a new car. Q took great care of us through the whole e My car was totaled in an accident, so I went to Russell Westbrook Hyundai with my uncle to find a new car. Q took great care of us through the whole experience. He demonstrated extensive knowledge about the different features of the model we were interested in, answering any questions we had. Q truly went above and beyond for us, from getting the car ready for a test drive to the financial dealing. I ended up purchasing a vehicle that I can not only afford, but also love! He even picked me up from my home and gave me a ride back to the dealership so that I could drive my car back home without hassle. Great first car experience, and I'll surely be referring people to this dealership to work with Q in the future. More

Fast and amazing service Been working with Q he’s the man to talk to and Chris in financial they took care of all my needs and gave me a great deal will be referring my buddie Been working with Q he’s the man to talk to and Chris in financial they took care of all my needs and gave me a great deal will be referring my buddies and family. More

Horrible experience As of Sept.2018, the experience was a NIGHTMARE!! We found a vehicle there (over the phone), and made an appt.to buy it. Appointment # given, got a ca As of Sept.2018, the experience was a NIGHTMARE!! We found a vehicle there (over the phone), and made an appt.to buy it. Appointment # given, got a call back from Kai to CONFIRM # and 8:00pm appt. We arrived early, Kai was rushing us to start paperwork. I wanted to see and drive said vehicle. *VEHICLE WAS NOWHERE TO BE FOUND ON LOT OR LOCATED ANYWHERE*!!! We left, we went to HUNTINGTON BEACH HYUANDI and BOUGHT our new Hyuandi!! Never Anaheim Hyuandi again!!! More

The most helpful staff ever! I went to Russell Westbrook Hyundai to lease a car on my own without my parents physically with me. I was nervous because I didn’t know how the proces I went to Russell Westbrook Hyundai to lease a car on my own without my parents physically with me. I was nervous because I didn’t know how the process works and know nothing about cars. Thankfully, the staff at this dealership was amazing and helped me with anything and everything I needed! Frank in particular worked with me from day 1 to lease me a car and communicated with my parents as well on the phone. Although my situation was difficult with my parents being far away and me having to get all the info, Frank and his staff helped me to understand exactly what I needed to do and got me a car as soon as they could! Not only were they all helpful, but everyone was super friendly and kind too! I would highly recommend this dealership because of their impeccable staff! More

Buyer beware My wife and son went to buy an Accent from an internet ad and were told that car didn’t exist but they would work a deal for an Elantra. Long story sh My wife and son went to buy an Accent from an internet ad and were told that car didn’t exist but they would work a deal for an Elantra. Long story short they were told if they leased the car, when the paperwork came they could buy the car then for the agreed upon amount. Unfortunately they did not get that in writing. And the paperwork came and now it’s $3,000 more than the promised amount, money my son doesn’t have. It’s really sad that people like this exist world who embarrass and humiliate and now have basically stolen $3,000 from us and made my sons first car buying experience so bad. We have no more recourse than to post bad reviews and warn others to stay away. More

Excellent Frank provided us excellent service and made our visit at Russell Westbrook an enjoyable one. I would recommend Frank and this dealership to anyone lo Frank provided us excellent service and made our visit at Russell Westbrook an enjoyable one. I would recommend Frank and this dealership to anyone looking to buy a new or used car. More

Quick and respectful service I came in having done research and shopped around for a good lease deal for the 2018 Elantra. After communicating with Frank over text, the dealership I came in having done research and shopped around for a good lease deal for the 2018 Elantra. After communicating with Frank over text, the dealership was able to beat the best offer at other dealerships and provided quick, respectful, and no-hassle service and explanations about every aspect of the purchase. More

Got the car I came for! I was doing some research on a Hyundai Sonata for a while and came across a specific one that was located at Russell Westbrook Hyundai of Anaheim. I s I was doing some research on a Hyundai Sonata for a while and came across a specific one that was located at Russell Westbrook Hyundai of Anaheim. I sent an email for an appointment and was contacted right away. When I got to the Dealership, the people were very attentive and friendly. Q was the guy that made it happen for me. I drove about 2 in a half hours and was well worth the drive. I ended up getting the car I wanted and I am very grateful for Q and the whole team at Hyundai of Anaheim. Thanks! More