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Anaheim Hyundai
Anaheim, CA
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Horrible Customer Service Earlier this year when me and my wife were shopping for new cars, we decided to head to the nearby Russell Westbrook Hyundai of Anaheim. We were gre Earlier this year when me and my wife were shopping for new cars, we decided to head to the nearby Russell Westbrook Hyundai of Anaheim. We were greeted & treated really nice by the manager ( Ahmad Yassin) before the sale , but after the sale was made and we signed the paperwork , we could not reach customer service at all. We would call and get their voicemail 80 % of the time. We called an left many messages for Mr. Yassin' on the office number and his Cell. We are absolutely not happy and we would never do business with this dealership or Mr. Yassin's again! More
Horrible experience As of Sept.2018, the experience was a NIGHTMARE!! We found a vehicle there (over the phone), and made an appt.to buy it. Appointment # given, got a ca As of Sept.2018, the experience was a NIGHTMARE!! We found a vehicle there (over the phone), and made an appt.to buy it. Appointment # given, got a call back from Kai to CONFIRM # and 8:00pm appt. We arrived early, Kai was rushing us to start paperwork. I wanted to see and drive said vehicle. *VEHICLE WAS NOWHERE TO BE FOUND ON LOT OR LOCATED ANYWHERE*!!! We left, we went to HUNTINGTON BEACH HYUANDI and BOUGHT our new Hyuandi!! Never Anaheim Hyuandi again!!! More
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The most helpful staff ever! I went to Russell Westbrook Hyundai to lease a car on my own without my parents physically with me. I was nervous because I didn’t know how the proces I went to Russell Westbrook Hyundai to lease a car on my own without my parents physically with me. I was nervous because I didn’t know how the process works and know nothing about cars. Thankfully, the staff at this dealership was amazing and helped me with anything and everything I needed! Frank in particular worked with me from day 1 to lease me a car and communicated with my parents as well on the phone. Although my situation was difficult with my parents being far away and me having to get all the info, Frank and his staff helped me to understand exactly what I needed to do and got me a car as soon as they could! Not only were they all helpful, but everyone was super friendly and kind too! I would highly recommend this dealership because of their impeccable staff! More
Buyer beware My wife and son went to buy an Accent from an internet ad and were told that car didn’t exist but they would work a deal for an Elantra. Long story sh My wife and son went to buy an Accent from an internet ad and were told that car didn’t exist but they would work a deal for an Elantra. Long story short they were told if they leased the car, when the paperwork came they could buy the car then for the agreed upon amount. Unfortunately they did not get that in writing. And the paperwork came and now it’s $3,000 more than the promised amount, money my son doesn’t have. It’s really sad that people like this exist world who embarrass and humiliate and now have basically stolen $3,000 from us and made my sons first car buying experience so bad. We have no more recourse than to post bad reviews and warn others to stay away. More
Excellent Frank provided us excellent service and made our visit at Russell Westbrook an enjoyable one. I would recommend Frank and this dealership to anyone lo Frank provided us excellent service and made our visit at Russell Westbrook an enjoyable one. I would recommend Frank and this dealership to anyone looking to buy a new or used car. More
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Quick and respectful service I came in having done research and shopped around for a good lease deal for the 2018 Elantra. After communicating with Frank over text, the dealership I came in having done research and shopped around for a good lease deal for the 2018 Elantra. After communicating with Frank over text, the dealership was able to beat the best offer at other dealerships and provided quick, respectful, and no-hassle service and explanations about every aspect of the purchase. More
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Got the car I came for! I was doing some research on a Hyundai Sonata for a while and came across a specific one that was located at Russell Westbrook Hyundai of Anaheim. I s I was doing some research on a Hyundai Sonata for a while and came across a specific one that was located at Russell Westbrook Hyundai of Anaheim. I sent an email for an appointment and was contacted right away. When I got to the Dealership, the people were very attentive and friendly. Q was the guy that made it happen for me. I drove about 2 in a half hours and was well worth the drive. I ended up getting the car I wanted and I am very grateful for Q and the whole team at Hyundai of Anaheim. Thanks! More
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Frank Yu This is the 4th car I’ve purchased from Frank. Not to mention combined my family has purchased another 6 cars from him. We appreciate how dedicated he This is the 4th car I’ve purchased from Frank. Not to mention combined my family has purchased another 6 cars from him. We appreciate how dedicated he is to getting us the best deal and making the experience pleasant. More
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Exelent service you are the best in California.because: Your place is good Your worker are the best Family place Your worker are polite The sells mans are profe you are the best in California.because: Your place is good Your worker are the best Family place Your worker are polite The sells mans are professionalist More
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Pure delight The level of customer service at Russell Westbrook Hyundai was fantastic. They made the car buying experience very relaxing. No pressure and helpful b The level of customer service at Russell Westbrook Hyundai was fantastic. They made the car buying experience very relaxing. No pressure and helpful beyond words. If you go to any dealship your out of your mind. More