Anaheim Hyundai

Pain free experience This was the 3rd Hyundai dealer I’d been to. After a bad experience at a different dealer, I decided I only wanted to work with a highly rated dealer. This was the 3rd Hyundai dealer I’d been to. After a bad experience at a different dealer, I decided I only wanted to work with a highly rated dealer. So I came to Russell Westbrook based on dealer rating and the car price I saw on the exact car I wanted. When I arrived, Frank had my future car waiting for me to test drive. Frank showed me all of the features of the car and was easy to work with. Everyone here was great. No surprises or high pressure tactics of any kind. I’m happy with the experience and the car. Highly recommend! More

Our new Santa Fe made us have a Happy Day Oscar Canterero met us on the lot when we were first considering a Hyundai Santa Fe. He was professional, accommodating, relatable, friendly, honest, Oscar Canterero met us on the lot when we were first considering a Hyundai Santa Fe. He was professional, accommodating, relatable, friendly, honest, polite, and extremely respectful of our thoughts and concerns. We connected with him right away with his "put-us-at-ease" manner. We found a car we wanted to buy but we weren't quite ready so we said we'd be in the next day but it was his day off. He came in anyway for the afternoon and found us an even newer car that we ended up purchasing. Oscar allowed us "alone time" to discuss this purchase, he was able to interject things to consider, and he always asked our permission to give his opinion. He didn't make us feel like he was hovering but he was still there to answer our questions and concerns. We got to know him through sharing about our children and his children therefore we felt like we have a new friend. He worked with us during the signing process, took time to explain the features of the car after our purchase, and he got excited for us and with us. Then he introduced us to Neda who was totally professional and pleasant to work with as we went through the signing process. She made that process so much easier and very thorough. Her demeanor instilled confidence in that part of our purchase. It was a long day for us but for Oscar and Neda also. We feel like if we had any questions even at this point either of those individual would be happy to answer our questions. Our purchase of this vehicle has given us "pride of ownership" not only because the car is so beautiful and solid but because of the solid relationships we made during it's purchase. We would absolutely recommend Westbrook Hyundai AND Oscar Canterero to assist our friends or family. More

Westbrook Anaheim 5 stars We were very happy with Oscar Cantarero. He was excellent. As was Neda in Finance. Over all we had a great experience with Westbrook Anaheim. We were very happy with Oscar Cantarero. He was excellent. As was Neda in Finance. Over all we had a great experience with Westbrook Anaheim. More

CPO 2015 Hyundai Sonata Limited 2.0T Oscar was a great salesman. He was dedicated to making a deal that I was comfortable with. I’ve purchased three cars in my life and although buying a Oscar was a great salesman. He was dedicated to making a deal that I was comfortable with. I’ve purchased three cars in my life and although buying a car is tedious and at times exhausting, this was my most enjoyable purchase. Go see Oscar to make sure you’re in great hands if you’re looking to buy! After a grueling 4 1/2 hours, I completed the transaction with a super efficient and helpful finance manager to ink the deal. I don’t remember her name, but make sure she completes your next transaction because she had me out of there fast! More

Verbally attacked by sales manager Fred Angiuli ** Buyer beware ** My wife and I were confronted and yelled at by Fred Angiuli, Hyundai Finance & Sales Manager, during final car purchase negotiation ** Buyer beware ** My wife and I were confronted and yelled at by Fred Angiuli, Hyundai Finance & Sales Manager, during final car purchase negotiations ** This is the most unprofessional car dealership I have experienced. In summary, Fred Angiuli, Sales Manager, yelled at my wife and I for trying to get a good deal. My wife and I obtained a price quote via e-mail and agreed to meet w/ the internet sales lead. We met w/ on a Tuesday afternoon on 10/30 around 6:30 PM (The day before Halloween). Fast forward to 8:30PM; after 2 hours of test driving the car, negotiating sales price, and looking at financing, my wife and I agreed upon a number w/ the internet lead. We were ready to make the sale. The internet lead calls us into the main office and we're greeted by Fred Angiuli, sales manager. Fred Angiuli, Sales Manager, proceeds to question why we are paying such a low price for the car, states my wife and I do not understanding the terms of purchase (as we initially had a price quote via e-mail), and proceeds to upcharge the final price by an additional amount. My wife requests to waive the upcharge. Fred, Sales Manager, is furious we are requesting for a discount. He retorts, "You know the price you're paying, you're not getting this discount. Don't play your pregnant card too. Drop that act." After this comment, Fred proceeds to and yell at my wife and I in front of his entire team. Fred, Sales Manager, proceeds to explain why we are not entitled to a discount. Looking at my home address and the location of this dealership, Fred feels we've traveled "far" coming to his dealership. Furthermore, it's close to month-end, it's the day before Halloween, and it's almost closing time. He retorts, "Your timing is perfect and don't act like you don't know you're getting a good deal. Stop playing the dumb card." My wife is puzzled why Fred is so angry and then asks for his name to try to ask him questions. Fred retorts in a condescending way, "I'm Fred. This [associate] is [name], this [associate] is [name], this [associate] is [name], this [associate] is [name]." He says the names of all of his staff in the same room as us (keep in mind they are not involved in this conversation, just looking at us). And adds, "any other questions you have? So can we make the sale?" Fred is still furious we're asking for a discount. Fred then adds a backhand comment, "I've given you this great price. And during this entire conversation you haven't even thanked me. Where is my thank you?" My wife and I then proceed to refuse the purchase. We then say we feel we're being attacked by Fred and being talked down by him. He says, "You only say I'm talking down to you because of the price. If the price was now the initial agreed upon, then you'd say I am a nice guy." More on this later. He apologizes but in a very condescending and non-authentic way (Note - he doesn't keep eye contact during this apology, but during his entire confrontation, he keeps eye contact). My wife then says she would've preferred some transparency in terms of the price instead of upcharging us at the last minute. In essence, we've wasted 2 hours and did not eat dinner. Fred retorts back, "Stop playing the [pregnancy] card already. If food is the issue then we'll pick something up for you!!!" We left the dealership in disgust. -- I respect a business defending it's price, but Fred's could've said things MUCH differently. I work in customer service and there is no reason to belittle and attack a client, especially in front of the a team. Furthermore, if Fred was angry at the price agreed upon he should have had this conversation with his employees. This conversation should not have been made w/ the client (at least not so aggressively). -- In retrospect, as a client, of course we are coming to this dealership because we found competitive pricing! Otherwise we wouldn't have come here at all! I mean, as a customer, of course we are trying to get a good deal! -- Fred's final comment, summarized, "If the price is right, then I wouldn't be a mean guy. I'd be a nice guy." This is completely untrue. I would NOT make the purchase because of Fred's hostile attitude. Once he started to attack us I did not feel comfortable making the purchase (Regardless of the price). My trust in him and the dealership was thrown out the window. TIPS: -Buyer beware for sales manager Fred Angiuli. Very aggressive, confrontational, and may verbally attack you during final negotiations which is what happened during our experience. More

Great staff, amazing experience! My car was totaled in an accident, so I went to Russell Westbrook Hyundai with my uncle to find a new car. Q took great care of us through the whole e My car was totaled in an accident, so I went to Russell Westbrook Hyundai with my uncle to find a new car. Q took great care of us through the whole experience. He demonstrated extensive knowledge about the different features of the model we were interested in, answering any questions we had. Q truly went above and beyond for us, from getting the car ready for a test drive to the financial dealing. I ended up purchasing a vehicle that I can not only afford, but also love! He even picked me up from my home and gave me a ride back to the dealership so that I could drive my car back home without hassle. Great first car experience, and I'll surely be referring people to this dealership to work with Q in the future. More

Fast and amazing service Been working with Q he’s the man to talk to and Chris in financial they took care of all my needs and gave me a great deal will be referring my buddie Been working with Q he’s the man to talk to and Chris in financial they took care of all my needs and gave me a great deal will be referring my buddies and family. More

Horrible experience As of Sept.2018, the experience was a NIGHTMARE!! We found a vehicle there (over the phone), and made an appt.to buy it. Appointment # given, got a ca As of Sept.2018, the experience was a NIGHTMARE!! We found a vehicle there (over the phone), and made an appt.to buy it. Appointment # given, got a call back from Kai to CONFIRM # and 8:00pm appt. We arrived early, Kai was rushing us to start paperwork. I wanted to see and drive said vehicle. *VEHICLE WAS NOWHERE TO BE FOUND ON LOT OR LOCATED ANYWHERE*!!! We left, we went to HUNTINGTON BEACH HYUANDI and BOUGHT our new Hyuandi!! Never Anaheim Hyuandi again!!! More

The most helpful staff ever! I went to Russell Westbrook Hyundai to lease a car on my own without my parents physically with me. I was nervous because I didn’t know how the proces I went to Russell Westbrook Hyundai to lease a car on my own without my parents physically with me. I was nervous because I didn’t know how the process works and know nothing about cars. Thankfully, the staff at this dealership was amazing and helped me with anything and everything I needed! Frank in particular worked with me from day 1 to lease me a car and communicated with my parents as well on the phone. Although my situation was difficult with my parents being far away and me having to get all the info, Frank and his staff helped me to understand exactly what I needed to do and got me a car as soon as they could! Not only were they all helpful, but everyone was super friendly and kind too! I would highly recommend this dealership because of their impeccable staff! More