Anaheim Hyundai

False Advertising and bait and switch tactics We purchased a used 2019 Toyota 4 Runner from them. The car was advertised with key less entry. I was given a valet key to test drive the vehicle. We purchased a used 2019 Toyota 4 Runner from them. The car was advertised with key less entry. I was given a valet key to test drive the vehicle. We drove 70 miles to see the car. We could not find a white one near us in Northern LA County. We drove two hours to get there. We purchased the vehicle with CASH. We asked for an alarm system and an extended warranty. We were told the warranty would be accepted at any Hyundai dealership (we questioned that since we bought a Toyota). We paid for those items in the amount of $4,442.00. CASH After signing all the papers we were taken out to the car and handed the valet key. I asked what about the key fobs that operate the key less entry and set the alarm. The salesman said they didn't get those keys when they got the car. The car had been on their lot for over 20 days. The day after the purchase we spent another $247.31. We sent the bill to the dealership to pay us back. They said that they didn't owe us that money just because they advertised key less entry, they never had those keys to give us, so they would not reimburse us for that. Within 3 days of purchasing the car, we tried to get the alarm system to work,. It didn't. We took it to a Toyota dealership close to our home and there is no alarm system and Toyota will not honor the extended warranty we paid for, neither would the Hyundai dealership down the street. I was sent a form to fill out to cancel the warranty, but the paperwork asked for a dealer number, I was not being given that by Russell Westbrook dealership. I found something that said it was a dealer number and filled out the form completely and signed it. All the dealer had to do was sign and date it and send it to the warranty company and send me a copy of the completed form I have been waiting for 7 days for them to sign and send it in to the warranty company and to me.. The 30 days to cancel the warranty and to make claims for the items we paid for but were never given is almost up and now they won't respond to my calls or emails. I feel that this dealership does a bait and switch scam and false advertising between the keys, the alarm and the warranty. Then throw in we are in our golden years, and the whole deal hurts more. Never trust a used car salesman is what this has taught us. Sad that an NBA star has his name attached to such a horrible business. More

Jonathan was an amazing salesman. He was patient, Jonathan was an amazing salesman. He was patient, attentive, and answered all of our questions. I will refer my family and friends to your dealershi Jonathan was an amazing salesman. He was patient, attentive, and answered all of our questions. I will refer my family and friends to your dealership and make sure they see Jonathan. It’s refreshing to Find a salesman that doesn’t pressure you and finds a way to make it work. More

Customer service was great. Sheen was our salesmen and helped us get into a 2019 Sonata limited. They took care of us through the whole car buying process. helped us get into a 2019 Sonata limited. They took care of us through the whole car buying process. More

Bait and Switch: Predator and Prey. 6 Hour Ordeal. I was looking for a 2019 Elantra Sport. A couple of dealers close to me had it in stock but not the color I wanted, so I made the drive of over an ho I was looking for a 2019 Elantra Sport. A couple of dealers close to me had it in stock but not the color I wanted, so I made the drive of over an hour to Russell Westbrook of Anaheim because they seemed like they were honest over the phone. Once I got there, things started off great and friendly....test drove the car..friendly chit chat..but how quickly things changed. After the test drive and the friendly conversation. The shady tactics immediately began. I repeatedly told the salesman over and over that I wanted everything clear and transparent as far as vehicle price and out the door price. What do they do? They play the monthly payment game with me. " How much do you want your payment to be? " I already knew this was a shady tactic. But I played along. A man's character is worth more to me than any dollar amount. So I let the salesman do his thing. We do the back and fourth as he goes to his manager. Comes back. Goes to his manager. Comes back. This happens about 5 times. He comes back the 5th time and there is " service agreement " now worked into the pricing. So I asked him what is it ? He told me it was an extended warranty. I told him Hyundai has the best warranty in the Auto industry and I didn't want it. He responds with : "I can't get your payment to where you want it if you don't get the warranty and help me out. " ( Basically make his commission higher. ) I chuckle to myself inside and let him do his thing. They basically were playing the let's make the customer tired game and they will cave. This dealership is ridiculous. Mind you I have bought many many cars over the years and personally I work in sales myself. So this was fun for me to observe. We finally get to a payment that works for me and mind you, I still haven't seen what the total price is on the car and anything else that's added on top of the vehicle. At this point we have been at the dealer about 4 hours now. I see the camera in the corner of the ceiling so I know they are watching me from the almighty mirrored managers office. Give me a break. I actually don't see the final numbers until it's just about closing and I'm in the finance managers office. In the final contract there was a KARR alarm system I wasn't told about that was over 1300 dollars. A 3M clear sticker that was 595. The " Warranty " at over 1400 dollars. Mind you, all of the additions caused my payment to be 60 dollars more a month than it needed to be. That's worth it to me to see a dealer and a man's true colors. I told them I didn't want any of it, they told me they couldn't do the deal if they took all of the above items off...I know right?! The shady keeps coming. LOL. They said the alarm was pre installed and they couldn't uninstall it. Wow. Having bought cars before I already knew they could just disable it if they wanted too. But they didn't, instead they assumed I was dumb and wouldn't put up much of a fight. I didn't. Not because I'm dumb, but rather I wanted to see how desperate this dealer was to make a profit, I wanted to see how far this dealer would take things. I walked out of there feeling like if I was anyone else. They wouldn't have known better. I would have told everyone I knew to come buy their new Hyundai here...unfortunately I won't. What is the lesson here folks? An honest sale keeps more sales coming. A pipeline and book of business that is consistently lasting. This dealer won't have that. Not with my salesman anyways. This is the exact reason I left sales. I wonder how the salesman would feel if his or her child walked into buy a car and this happened to them? All of you are probably asking.... " You did end up buying the car. So what's up with this review ? " Well simple answer is, consider myself collateral damage. I experienced it, so now being informed. You know what to expect when you walk into this place. Call it, community service if you will. More

Why can't they just be up front about the cost? I absolutely agree with the previous post. After getting a quote from another dealership yesterday and two trips there, the other dealership added on I absolutely agree with the previous post. After getting a quote from another dealership yesterday and two trips there, the other dealership added on $4k to my final price. I contacted Anaheim and told them exactly what happened and specified I just wanted up front pricing, total out the door. I wasted an entire day going back and forth only to have them add on almost $6k more than what we started with. Apparently this is standard practice for Hyundai??? More

Total and utter frauds. An embarrassment to all dealerships. Fraudsters. They agree on a price then get you to come in and raise the price. Its illegal and they should be shut down. An embarrassment to Hy Fraudsters. They agree on a price then get you to come in and raise the price. Its illegal and they should be shut down. An embarrassment to Hyundai. As listed on other reviews, they add useless things to the car without telling you, to raise the price, even if you ask them for all the details about how they go to the total before you go in. More

Very helpful! Oscar was very helpful. He is very helpful with the futures of the car. When i called with questions or conserns he called me right back after 10 pm a Oscar was very helpful. He is very helpful with the futures of the car. When i called with questions or conserns he called me right back after 10 pm after I purched the vehicle. Thank you Oscar for helping with the Hyundai Ioniq!! More

Great deals, excellent service. I love my new Kona. I had never been to a Hyundai dealership before. They were so patient, informative and helped me find the right car for me. I love my new Kona. I had never been to a Hyundai dealership before. They were so patient, informative and helped me find the right car for me. More

Great Experience Buying A Car! Oscar was so helpful with the purchasing of my Hyundai Tucson. I totally recommend coming to this dealership they will definitely go above and beyond Oscar was so helpful with the purchasing of my Hyundai Tucson. I totally recommend coming to this dealership they will definitely go above and beyond to make buying a car a great experience. Thank you so much to everyone especially Oscar for being so nice and so helpful through the whole experience and being so knowledgeable about everything I had questions on. I will definitely be coming here for all of my service needs for my car as well. Thank you for one of the best experiences I have had at a dealership before. More

As good as it is ! Great experience in all aspects. Very friendly and professional approach. Excellent facilities, clean bathrooms. Mr. Oscar Cantarero deserve words of Great experience in all aspects. Very friendly and professional approach. Excellent facilities, clean bathrooms. Mr. Oscar Cantarero deserve words of appreciation for his manner an knowledge of sales . More