Anaheim Hyundai

THEY ARE THE WORST "BURNER MY LEATHER CAR SEAT AND CARPET".If i could have posted with star, i would have. They don't deserve it. I bought my car from them last year, not long after I bought it, I had CARPET".If i could have posted with star, i would have. They don't deserve it. I bought my car from them last year, not long after I bought it, I had to take it to them for cleaning, as I spilled some sweet dish in my car. I First called them, they were like ya bring in your car will clean it right away, I was only 10 min away, I confirmed the time as well. When I reached service guy was like we don't have time. I told him I called before i came. After discussion they took my car in, and used the chemical, manager Roberto and service guy told me the white stuff will go away, it just need to dry out. after few day i noticed it did not go away it actually "BURNER MY LEATHER CAR SEAT AND CARPET". They were not ready to take responsibility. It was brand new car and they ruined it. And on the top "Mario" the service guy "Roberto" the manager gave me attitude that this is the complain number to call. Still i am dealing with this issue to fix it. But manager "Roberto" is not taking the responsibility. They gave me the stupidest reason, that the sweet dish must have burned it. I called the restaurant in front of them. And they clarified that it cannot not as per the ingredients it has. Still they were showing me attitude. Along with that they always try to give you false information, they have no coordination between departments. I will say again THEY ARE THE WORST. More

ZERO starCriminal, Misogynistic FraudsUpon arrival I ZERO star Criminal, Misogynistic Frauds Upon arrival I was swarmed with a bunch of guys and that seemed quite uncomfortable. Luckily I had a fe ZERO star Criminal, Misogynistic Frauds Upon arrival I was swarmed with a bunch of guys and that seemed quite uncomfortable. Luckily I had a female (the only female I believe) that I had previously spoken with so we went for drive. Paperwork- I was ready to buy, based on agreed upon price before I flew there. She presented the quote with the “options” that I already denied. $179 Nitrofill $595 Genesis Safety $1295 Elos Tracker I asked her to remove the options as I didn’t want them. First Shawn (a manager) came over and told me that I WILL PAY FOR OPTIONS, yelling in my face, told me I have no option because I don’t understand that the word option doesn’t always mean you have options. He was exceptionally rude, spoke over me EVERY time I tried to speak and I got to the point I was looking at my phone so he would go away, as he rambled on about who knows what.. clear signs of complete disrespect and BULLYING. I told him repeatedly I will not pay for the options and to revise the quote or I will leave. I felt that since I flew there to look at the car, he was taking advantage of that. I asked him to stop speaking over me, as he interrupted again and again. Complete dirt bag. Then John, another manager coming in to take a swing and break me down. Bottom line, after he said we need to negotiate about 40 times and I said “not a penny more than sticker”, so he finally left. An hour goes by, I’m wondering why he’s with someone else and not coming back with the 6th revised stupid quote. *They continues to play with the numbers in different brackets as if I’m stupid and won’t see it. Finally the girl brings the quote back and even though they moved numbers around, it was what we originally agreed upon. Then when I went to finance to pay, that guy just added the options at $380 back in, told me the sales people try making extra $1k or more and he will give me a deal! Haha. I told him repeatedly to remove the options and he had attitude and said “fine, I will inactivate your system so you won’t ever have gps, navigation or anything, is that what you want..??! ”. He finally did. The entire day that I was there, the girl continued to tell me how the guys are bullies to her, they accuse her of sleeping with customers to get the sale and she could never compete with the guys. She said the managers all talk over her and she doesn’t have a voice. This place is full of rejected sales people who clearly don’t know how to treat people. The funny part to the story is I did high end business development for 20 years and they got played in the end. I got what I wanted and they had to let a car go cheaper than they wanted. Sad part- many people get screwed by these misogynistic criminals, so I will write BBB and place alerts everywhere I possibly can. More

False Advertising As another review said, the price on CarGurus is not the price they will give you when you go in. According to one of their workers they price their c As another review said, the price on CarGurus is not the price they will give you when you go in. According to one of their workers they price their cars low online to be "competitive". But once you go in, they have "add ons" that add more to the price (in my case, about 2 grand). I understand that there are fees & taxes - but the adds on were not included on CarGurus, EVEN THOUGH THEY WERE ON THE STICKER. The salesperson I dealt with was nice. However the first person I spoke to about financing started nice but ending up being rude, shady and tried to use scare tactics on me. They tried to sell me on the GAP Insurance and a warranty and said that if I didn't get those the bank/finance would not offer me a lower APR. Which is incorrect. After I would not agree to their pricing, he said that I had wasted his time because I wasn't negotiating... Because I would not agree to pay for the "add ons" that were not included in the advertised price. More

FALSE PRICE Very pushy and misleading salespeople. The price agreed to turn out to be different.in the contract Very stressful to deal with them. Lots of misinfo Very pushy and misleading salespeople. The price agreed to turn out to be different.in the contract Very stressful to deal with them. Lots of misinformation get to trap you More

BUYERS BEWARE! Untrustworthy and deceitful! They won’t honor carguru prices (they set them) and they don’t understand the “out the door” lingo. Won’t rectify issues once found and will bullsh*t their way honor carguru prices (they set them) and they don’t understand the “out the door” lingo. Won’t rectify issues once found and will bullsh*t their way out of things. More

False Advertising and bait and switch tactics We purchased a used 2019 Toyota 4 Runner from them. The car was advertised with key less entry. I was given a valet key to test drive the vehicle. We purchased a used 2019 Toyota 4 Runner from them. The car was advertised with key less entry. I was given a valet key to test drive the vehicle. We drove 70 miles to see the car. We could not find a white one near us in Northern LA County. We drove two hours to get there. We purchased the vehicle with CASH. We asked for an alarm system and an extended warranty. We were told the warranty would be accepted at any Hyundai dealership (we questioned that since we bought a Toyota). We paid for those items in the amount of $4,442.00. CASH After signing all the papers we were taken out to the car and handed the valet key. I asked what about the key fobs that operate the key less entry and set the alarm. The salesman said they didn't get those keys when they got the car. The car had been on their lot for over 20 days. The day after the purchase we spent another $247.31. We sent the bill to the dealership to pay us back. They said that they didn't owe us that money just because they advertised key less entry, they never had those keys to give us, so they would not reimburse us for that. Within 3 days of purchasing the car, we tried to get the alarm system to work,. It didn't. We took it to a Toyota dealership close to our home and there is no alarm system and Toyota will not honor the extended warranty we paid for, neither would the Hyundai dealership down the street. I was sent a form to fill out to cancel the warranty, but the paperwork asked for a dealer number, I was not being given that by Russell Westbrook dealership. I found something that said it was a dealer number and filled out the form completely and signed it. All the dealer had to do was sign and date it and send it to the warranty company and send me a copy of the completed form I have been waiting for 7 days for them to sign and send it in to the warranty company and to me.. The 30 days to cancel the warranty and to make claims for the items we paid for but were never given is almost up and now they won't respond to my calls or emails. I feel that this dealership does a bait and switch scam and false advertising between the keys, the alarm and the warranty. Then throw in we are in our golden years, and the whole deal hurts more. Never trust a used car salesman is what this has taught us. Sad that an NBA star has his name attached to such a horrible business. More

Jonathan was an amazing salesman. He was patient, Jonathan was an amazing salesman. He was patient, attentive, and answered all of our questions. I will refer my family and friends to your dealershi Jonathan was an amazing salesman. He was patient, attentive, and answered all of our questions. I will refer my family and friends to your dealership and make sure they see Jonathan. It’s refreshing to Find a salesman that doesn’t pressure you and finds a way to make it work. More

Customer service was great. Sheen was our salesmen and helped us get into a 2019 Sonata limited. They took care of us through the whole car buying process. helped us get into a 2019 Sonata limited. They took care of us through the whole car buying process. More

Bait and Switch: Predator and Prey. 6 Hour Ordeal. I was looking for a 2019 Elantra Sport. A couple of dealers close to me had it in stock but not the color I wanted, so I made the drive of over an ho I was looking for a 2019 Elantra Sport. A couple of dealers close to me had it in stock but not the color I wanted, so I made the drive of over an hour to Russell Westbrook of Anaheim because they seemed like they were honest over the phone. Once I got there, things started off great and friendly....test drove the car..friendly chit chat..but how quickly things changed. After the test drive and the friendly conversation. The shady tactics immediately began. I repeatedly told the salesman over and over that I wanted everything clear and transparent as far as vehicle price and out the door price. What do they do? They play the monthly payment game with me. " How much do you want your payment to be? " I already knew this was a shady tactic. But I played along. A man's character is worth more to me than any dollar amount. So I let the salesman do his thing. We do the back and fourth as he goes to his manager. Comes back. Goes to his manager. Comes back. This happens about 5 times. He comes back the 5th time and there is " service agreement " now worked into the pricing. So I asked him what is it ? He told me it was an extended warranty. I told him Hyundai has the best warranty in the Auto industry and I didn't want it. He responds with : "I can't get your payment to where you want it if you don't get the warranty and help me out. " ( Basically make his commission higher. ) I chuckle to myself inside and let him do his thing. They basically were playing the let's make the customer tired game and they will cave. This dealership is ridiculous. Mind you I have bought many many cars over the years and personally I work in sales myself. So this was fun for me to observe. We finally get to a payment that works for me and mind you, I still haven't seen what the total price is on the car and anything else that's added on top of the vehicle. At this point we have been at the dealer about 4 hours now. I see the camera in the corner of the ceiling so I know they are watching me from the almighty mirrored managers office. Give me a break. I actually don't see the final numbers until it's just about closing and I'm in the finance managers office. In the final contract there was a KARR alarm system I wasn't told about that was over 1300 dollars. A 3M clear sticker that was 595. The " Warranty " at over 1400 dollars. Mind you, all of the additions caused my payment to be 60 dollars more a month than it needed to be. That's worth it to me to see a dealer and a man's true colors. I told them I didn't want any of it, they told me they couldn't do the deal if they took all of the above items off...I know right?! The shady keeps coming. LOL. They said the alarm was pre installed and they couldn't uninstall it. Wow. Having bought cars before I already knew they could just disable it if they wanted too. But they didn't, instead they assumed I was dumb and wouldn't put up much of a fight. I didn't. Not because I'm dumb, but rather I wanted to see how desperate this dealer was to make a profit, I wanted to see how far this dealer would take things. I walked out of there feeling like if I was anyone else. They wouldn't have known better. I would have told everyone I knew to come buy their new Hyundai here...unfortunately I won't. What is the lesson here folks? An honest sale keeps more sales coming. A pipeline and book of business that is consistently lasting. This dealer won't have that. Not with my salesman anyways. This is the exact reason I left sales. I wonder how the salesman would feel if his or her child walked into buy a car and this happened to them? All of you are probably asking.... " You did end up buying the car. So what's up with this review ? " Well simple answer is, consider myself collateral damage. I experienced it, so now being informed. You know what to expect when you walk into this place. Call it, community service if you will. More

Why can't they just be up front about the cost? I absolutely agree with the previous post. After getting a quote from another dealership yesterday and two trips there, the other dealership added on I absolutely agree with the previous post. After getting a quote from another dealership yesterday and two trips there, the other dealership added on $4k to my final price. I contacted Anaheim and told them exactly what happened and specified I just wanted up front pricing, total out the door. I wasted an entire day going back and forth only to have them add on almost $6k more than what we started with. Apparently this is standard practice for Hyundai??? More