Anaheim Hyundai

Tldr: Don’t go here. Lied about $500 dollar discount, damaged our first car, then sold us a used one (without us knowing), and are now trying to pay us to fix our review with the discount money. We ar damaged our first car, then sold us a used one (without us knowing), and are now trying to pay us to fix our review with the discount money. We arrived on a Monday night in December to purchase the car, completing the standard negotiation of prices, while going back and forth with the salesman. We had entered at around 6pm, and signing all the documents, we ended at 7pm. We agreed to buy a gray Hyundai Palisade. Below is a list of events deviating from this agreement: - We waited for thirty minutes so that they could “deliver” the car. Eventually three hours would pass. At 10pm, they told us our car was here but could not be drive off the lot because Hyundai had some problems with the registration. We were asked to return later. - The next day, they told us that there were further issues with the car without specifying exactly what happened. They said it would take another day, and then another over the phone until three days had passed, even AFTER we had paid. - We wanted to know what was going on, but they constantly blamed Hyundai. On the third day, they offered two solutions: 1. Get a discount on another gray Hyundai Palisade car with a damaged bumper, or 2. Take a white Hyundai Palisades with a $500 discount on the deposit. We chose option 2. - They essentially damaged our new car during the transportation process and were trying to still sell the repaired car back to us at a discount… - Amid all of this negotiation the manager, Chris, would hang up in our conversation after speaking condescendingly to us. - We also spoke with Hyundai’s customer service, and they told us that the dealer was wildly out of their service standards. The agent on the other end told us she’d be infuriated. - After all of this, emotions aside, we had negotiated an acceptable deal and as a low-income family, we thought it was worth the trouble. We did not think it could get worse. It did. They finally told us to come in four days later to re-sign the documents and purchase the white car. This was Friday, so four days total of waiting. Before we signed again, we specified exactly what we had agreed on: a $500 dollar discount on the deposit and a different color of the same model. - After we finished signing the documents, our salesman acted as if he was completely unaware of where the $500 was supposed to come from. In a tense exchange with my mother, he asked, “Why are you so obsessed with such a little thing?” He agreed to honor the deal because we were ready to walk out without a car (we are never getting this check). - They told us that our check would come in the mail, but the accounting department was closed so they had to send it the following Monday. We wanted a receipt/IOU to verify our interaction (included). - The following Monday, they call us and say it will take two weeks because Hyundai must clear the check. We called Hyundai to verify and they told us that the check was not coming from them, also noting that it was strange that it would take two weeks. - About a week later, I received a survey from Hyundai asking me to review the car. I posted something like what I am writing here. - The following week, I am contacted by the dealership saying our check was ready, but only if I amended or removed my review. Essentially, they are only holding the check hostage after promising it to us. - We contacted Hyundai to see if they could help us, but because it was a private dealership, they could not do anything. Hyundai also noted that the car we were sold was registered to another person – we were not the first owners of the car. Obviously, they did NOT tell us this. It is probably easier for us to amend reviews because money is tight. But their constant lying, dishonesty, lack of communication, and unprofessional standards are so egregious to the consumer that I’d rather let future customers be aware, even if its at the risk of not getting my own money back. More

I've had my run-ins with car dealers over the years, but dealing with Hyundai dealers had been especially painful. But this one seemed easy to deal with, had what I wanted and offered a fair price on my tra dealing with Hyundai dealers had been especially painful. But this one seemed easy to deal with, had what I wanted and offered a fair price on my trade-in. So we made a deal. They said it was coming in on the transport truck in a couple of days. After signing off (no money changing hands yet) they gave me the login for the car GPS (Hyundai Bluelink), where you can track the vehicle and unlock the doors, etc. That night I tracked it and Bluelink was showing that the car was in the back lot of the dealership. What gives? I emailed the sales rep, he said it's just a glitch and they'll fix it. The car is not there, you are pinging a different one. But that's a pretty disturbing glitch--if I can unlock and start someone else's car remotely, what's to stop someone else from doing that to mine? I drove down the next afternoon and found that it wasn't on the car dealers lot, but at a body shop behind it. The back end was all removed to fix damage; definitely damage they were never going to tell me about. When I called them on it, they denied it right up until I sent over all the pictures. Such xx. Such blatant lying. Never again. More

I would not recommend Russel Westbrook Hyundai of Anaheim. I purchased a pre-owned vehicle from here in September and it’s been in the shop 4 times and at times won’t start with out resetting codes o Anaheim. I purchased a pre-owned vehicle from here in September and it’s been in the shop 4 times and at times won’t start with out resetting codes on the vehicle. I’ve tried to contacted the GM Ken since December 20th and he won’t return my calls or emails. I have also tried to contact my original sales person and he won’t contact me either. Here’s a few photos of the different times it has been towed to my mechanic. More

BUYER BEWARE! Crooks thieves and liars. Do not give them your business whatsoever. They took advantage of a wounded veteran and wouldn’t rectify the issue when it was found within 5 hrs of purchase. your business whatsoever. They took advantage of a wounded veteran and wouldn’t rectify the issue when it was found within 5 hrs of purchase. More

We found out about Russell Westbrook Hyundai of Anaheim through autotrader.com. They had advertised a used car with its VIN number and all, for $16,000. I specifically asked the salesman (Amir) 3 times whe through autotrader.com. They had advertised a used car with its VIN number and all, for $16,000. I specifically asked the salesman (Amir) 3 times whether there was any other costs and he assured me that they would only add tax & licensing fees. After we test-drove the vehicle and went inside, I told them I had already secured financing at 2.8% for 48 months. He went back and forth to the "finance mgr" to get the monthly payments, and for some reason it was still way too high ($570/mo rather than $353/mo) for the price, down payment, loan term and interest rate. After a while, I found out they had added 72-month service and GAP insurance. Even after they deducted those, the monthly payments were still too high. So, finally Amir came back with the "manager" who told me that they had added the "after market adjustments" of $3,950 !?! The vehicle was a used vehicle advertised for a fixed price. The "after market additions" are already on the vehicle. Even when you look for a brand new car, all the additions are specified and added to the car price. No legitimate dealer should quote a price, then add other costs when calculating monthly payments! Shame on you Russell Westbrook! I thought today's consumer-conscious dealers were over these dirty "used-car salesman" tricks were used in 70's and 80's. Very disturbing!!! More

Great Service today. Bought a used Hyundai. Sales person William Weaver did a great job. Highest rating! I Would recommed this dealer to my friends William Weaver did a great job. Highest rating! I Would recommed this dealer to my friends More

This location is horrible and very racist. They put dirty oil in my car and say is is a company blend and their was a recall on the engine and they say the put in a new one and the did not, the put in a rebu oil in my car and say is is a company blend and their was a recall on the engine and they say the put in a new one and the did not, the put in a rebuilt on causing more problems to my vehicle so they can try to over charge me. I take very good of my vehicle but after letting them service my car the last 2 times it is all messed up and I got the car from that dealership. I would not recommend this place to any family and friends but I will tell my enemies. More

First, this dealership is not even accredited by The Better Business Bureau and they have given Russell Westbrook Hyundai an "F" rating. Research. Research. Research. Anywhere and everywhere. Ther Better Business Bureau and they have given Russell Westbrook Hyundai an "F" rating. Research. Research. Research. Anywhere and everywhere. There are many used car dealers and many Hyundai Dealers in our area. If at all possible, act like this place doesn’t exist. I bought a used car in August ,which I love but they pack stuff on without telling you THESE THINGS ARE OPTIONAL! NitroFill $179. Useless. No proof that it does anything (actual Nitrogen in tires research) more that a slight possibility that tires may last a tiny bit longer. To use the membership you must go to, or through, this dealership. If you decide you want the NitroFill they’ll them you want the box and the tag to go with the valve caps. You can get a membership without having to go through these shady people. Lumar- Buyer’s guide listed this at $595, however, they charged me $1290. *More on this under the Service History on my car in a minute. Fidelity/Etching (maybe)- $395 Not listed on my Buyer’s Guide. They snuck this in. This charge on paperwork is listed as “Fidelity”. When I inquired after I bought my car, I was told this was for “window etching” they’ll tell you that this deters thieves because if they steal the car, they’ll have to replace the windshield, blah, blah. For my car, a windshield installed correctly costs $1631 plus tax. *More on that in a bit. Elo GPS tracking/Navigation system- $1295 If all you want is to know where your car is 10-15 minutes after it gets where it goes, and an app that tells you your gas tank is ALWAYS 38% full when in reality it is empty or full, well this is for you. Please, save your money and have something installed that fits your needs and wants. Steve Whiteside took my car back as I did paperwork, to “wash it and gas it up” for me. The car was empty. I had to get gas 2 blocks away just to get home. As I’m getting gas my car tells me there’s a fog light malfunction. Lovely, right? I tried in person, in texts, in email, by phone to Steve Whiteside & Long Leho to have all of these things addressed. I did get replies by text from Long Leho telling me that he no longer worked there. (2-3 days after I purchased my car) I went in to the dealership with my sister and/or my daughter several times to have these things addressed/corrected. They finally took me to the office that used to be Long Leho’s where another guy just told me that he “knows the paperwork and numbers are all confusing but it all works out correctly”. Stupidly I believed him, mostly out of frustration. A month later I went to a dealership for the my make of car to have some equipment installed so I can use a REAL navigation system and my tires rotated. About 20 minutes in as I wait, my service advisor came to tell me that there was an aftermarket windshield “installed” on my car and that it wasn’t designed for my car and that it was barely put on. The top passengers side had some of the foam/sealant, but the rest of the top did nothing. The foam was all over the driver side door frame and partially covered the VIN. So, yeah $1631 plus tax. ** I have documents, texts, emails, phone logs, and photographs, and witnesses to all of this. I understand taxes and all the other miscellaneous costs bumps it up some, but as a Disabled Veteran on a fixed income this is ridiculous. To not get any returned phone calls, emails or text messages from this dealership when I have tried to get this resolved is absurd. I will display this everywhere I can until Russell Westbrook Hyundai in Anaheim reimburses/refunds the money due to me. $395 Fidelity/etching $1290 Lumar $179 Nitrofill $1295 Elos Nav/GPS $1631 windshield —————— $4790 + and tax, interest on anything financed, & any other applicable fees charged. More

THEY ARE THE WORST "BURNER MY LEATHER CAR SEAT AND CARPET".If i could have posted with star, i would have. They don't deserve it. I bought my car from them last year, not long after I bought it, I had CARPET".If i could have posted with star, i would have. They don't deserve it. I bought my car from them last year, not long after I bought it, I had to take it to them for cleaning, as I spilled some sweet dish in my car. I First called them, they were like ya bring in your car will clean it right away, I was only 10 min away, I confirmed the time as well. When I reached service guy was like we don't have time. I told him I called before i came. After discussion they took my car in, and used the chemical, manager Roberto and service guy told me the white stuff will go away, it just need to dry out. after few day i noticed it did not go away it actually "BURNER MY LEATHER CAR SEAT AND CARPET". They were not ready to take responsibility. It was brand new car and they ruined it. And on the top "Mario" the service guy "Roberto" the manager gave me attitude that this is the complain number to call. Still i am dealing with this issue to fix it. But manager "Roberto" is not taking the responsibility. They gave me the stupidest reason, that the sweet dish must have burned it. I called the restaurant in front of them. And they clarified that it cannot not as per the ingredients it has. Still they were showing me attitude. Along with that they always try to give you false information, they have no coordination between departments. I will say again THEY ARE THE WORST. More