Anaheim Hyundai

I used TRUECar.com to look for a end-of-year deal on a 2013 Hyundai Sonata. Out of the 5 TRUECar dealers that responded to me, Steve Cooke at Hardin Hyundai stood out with his promise of a "low price up 2013 Hyundai Sonata. Out of the 5 TRUECar dealers that responded to me, Steve Cooke at Hardin Hyundai stood out with his promise of a "low price up front" and follow-through with numbers to back it up, plus his email responsiveness to my many questions. The other dealers just kept calling and saying "come on in and we'll make you a deal", hinting at a long process of back-and-forth haggling that I was trying to avoid (some even didn't have inventory on 2013 models). After Steve gave me his lowest price, I drove my 13-yr old Honda Odyssey (250K miles) into Hardin that night to see what kind of trade-in value I could get. Rene Ortega (another internet/fleet manager who had been briefed by Steve) met me and smoothly closed the deal by giving me exactly what I asked for on my trade-in! Since I came in an hour before closing time, Rene and the finance manager Steve Gannon had to stay late to finish my paperwork, but they remained friendly and polite throughout. I was truly impressed with how efficient, pleasant, and painless this whole experience was, thanks to Steve Cooke and Rene Ortega at Hardin Hyundai (who also continue to follow-up with me post-sale). TRUECar.com provided the leads to Hardin, but the responsiveness and no-hassle professionalism of Steve and Rene were what sold me on the great deal they put together. More

Previously leased from Internet Sales (Steve C.) and had great experience. Three years later... not so much. So Steve and I email back and forth a bit and agree on price for Santa Fe Sport. I then wanted great experience. Three years later... not so much. So Steve and I email back and forth a bit and agree on price for Santa Fe Sport. I then wanted to add the Premium package and Steve says it'll be about $3k more and about $10-15 per month (per email). We go down to dealer (traveling from south county) expecting to lease based on the above info. We start talking pricing and he's way off from emails. Show him email and then he starts the typical numbers shuffle. This is what I try to avoid by dealing with Internet/fleet. After continually turning him down and restating what he said in email, he then he runs to get manager. So 'manager' (wish I could recall his name) shows up and starts the hard sell. Says Steve 'made a mistake' and he should've said '$10-15 more per $1000'. So $30-45 more per month. So I call BS (in a nice way) and let him know. Still won't budge and starts another round of numbers fun. Tell him no thanks and get up to leave. Hold out hand to shake it and he won't even be bothered with it. Arrogant It amazes me that in 2013 there are still car dealers with people such as this. Not only have you lost a repeat customer and sale, you'll continue to lose more with sites such as Yelp, Dealerrater and Edmunds (my next stop). Bye bye Hardin More

I actually waited to write this review to make sure my feelings were not in the heat of the moment. It has been over 5 months now and I am still as mad as the day(s) I spent at Hardin Hyundai. To make feelings were not in the heat of the moment. It has been over 5 months now and I am still as mad as the day(s) I spent at Hardin Hyundai. To make a long story short, I bought a used Yukon from them. I live in Hesperia, so I traveled close to 70 miles to do this. Over a 2 week period, I had a salesman lie to me (told me the car was the owner's sons' car), had the finance department try to switch the warranty price on me during the contract signing, had the finance dept give me extremely rude service, traveled 70 miles with my family to find out promised repairs were not even started after the salesman had called me and promised that they were done, had the salesman tell me "nothing will make you happy", had the general manager totally ignore my calls, emailed the owner and had the owner's son call me just to have him tell me "well they are ALL my cars", had that same gentleman dismiss all my concerns, and then ignored by the owner after I emailed him again. I never wanted to return the car, I only wanted some sign of accountability. No customer should ever be treated in the manner I was. I sincerely hope that this review, along with the multiple others I see on this site, persuade people to completely avoid this dealership, as well as all the other Hardin dealerships. More

Yoyo scam dealer. Have sales agreement for lease. Now I received notice to return vehicle or purchase it at a higher rate. Do not sign and drive! Run away fast! Look at Yelp rating. Harbor Hyundai has a wa received notice to return vehicle or purchase it at a higher rate. Do not sign and drive! Run away fast! Look at Yelp rating. Harbor Hyundai has a way better rating. More

Steve Cooke is awesome. I have been asking about the different features on the new cars for several years. He helped me get the best price and the best deals during the sale weekend. he was able to an different features on the new cars for several years. He helped me get the best price and the best deals during the sale weekend. he was able to answer nearly every question and I really asked a lot of them. he really does have the patience of a saint. Because I am really picky and I want to know how long a certain feature has been used on the cars. I also like the new developments. My car has a plastic exhaust manifold?! What?! yes it is high temp plastic likely light weight. Who would of thought that an IC engine would have one of those. I hope it holds up for the duration of the life of the engine, but there is a warranty on it so all should be fine. Steve is awesome and I really like Hyundai mainly because of the 100K drive train warranty. More

This was by far the most pleasant transaction we have ever had buying a car. We are new to Hyundai cars and Curtis did a great job showing us all of the best options for what we were looking for. They ever had buying a car. We are new to Hyundai cars and Curtis did a great job showing us all of the best options for what we were looking for. They have great financing and lease programs for all income and credit levels. We will definitely be back to buy another car from Curtis! More

Service writer Rick acknowledged driver seat loose and rocking in 2013 Santa Fe but commented "I checked a few on lot and they are all that way". Opened a case with Hyundai after refusal to correct and w rocking in 2013 Santa Fe but commented "I checked a few on lot and they are all that way". Opened a case with Hyundai after refusal to correct and was directed to another dealership in area. Tom Marshall at Garden Grove has my business for life!! Work done with great customer service. More

I'll keep this short although the headaches I've had with this dealership could fill a dissertation. In 2011 I purchased a pre-owned Nissan 350z. I had problems from the beginning with the dealershi had with this dealership could fill a dissertation. In 2011 I purchased a pre-owned Nissan 350z. I had problems from the beginning with the dealership. I bought the car with a due bill to get some tinting removed and without getting a smog check. The dealership informed me they would take care of the due bill and pay for the smog check. It was a complete nightmare to get them to do the work but eventually they did. Here is why I would really avoid this place, not that I had planned on going back anyways, I purchased the car with the understanding that it had one prior owner and was never in an accident. I was even showed a Carfax which confirmed it. Today I looked at purchasing a new car and got the dealership to give me a trade in quote. When they came back with the quote they asked me about the accident my car had been in in 2008. This was a huge shock to me as I bought a car without any prior accidents. Sure enough though, they had a Carfax showing my car had definitely been in an accident. Learn from my mistakes, this dealership is slime and should be avoided. More

I purchased a 2013 Hyundai Sonata and was most pleased with the experience. I approached Rene Ortega and 10 other dealers with a non-traditional proposal: I would give them one chance to make their best with the experience. I approached Rene Ortega and 10 other dealers with a non-traditional proposal: I would give them one chance to make their best bid (and one chance to counter the best bid) at a car with my preferred specifications. Many dealers did not welcome this approach, instead they wanted me to come in and at the end reluctantly agreed to give me a bid. The end results are as follows: one didn't want to compete so he opted out; a few didn't send a bid after agreeing and after a follow up call; one sent me a frivolous low ball bid which I suspect wasn't going to be honored; and only three sent me a serious offer. Rene Ortega was among the three and his quote was the lowest and no one was willing to match it. In fact one dealer aggressively tried to convince me that although his quote was higher and his car had less value in factory options, purchasing his car would be the better deal. So I called the dealer to give him a chance to counter and what I got instead was a high pressure pitch mixed with deception, which only stopped when I informed the dealer that I am a math teacher and was not following the math. Dealing with Rene was much easier: less pressure, and simpler responses that I understood immediately. Next time I am searching for a Hyundai, I will definitely contact Rene first. Thanks to everyone at Hardin Hyundai that made what I thought was going to be stressful experience into pleasant one. More

this bad review concerns the service & parts dept. for this dealer. on june 5th about 11 am i called the parts dept and spoke with parts manager keven i informed him that i was just leaving harbor hyu for this dealer. on june 5th about 11 am i called the parts dept and spoke with parts manager keven i informed him that i was just leaving harbor hyundai in long beach i told him the reason for my visit to this dealer was because the fuel tank door to my 2010 hyundai sonata would not open when i push the button that"s on the driver side door. harbor hyundai said a new switch needed to be installed but that it wasn't in stock, it had to be special ordered. i ask keven if he had it in stock at hardin hyundai and he said yes and that he would set it aside for me , he told me that they were busy that morning but if i took my car in at 1 pm the same day it would be done in an hour. i said great! see you then, i got there about 10 til 1 and lionel a service advisor told me that it would be 3 hours at least, i told him the time keven had given me was an hour he said lets go talk to keven, when lionel asked keven about the time he had given me keven said yes that he had given me that time, well lionel told keven there was no way it could happen so now both keven and lionel are giving me the oh well too bad look, neither one was willing to say hey were sorry maybe we could do in 2 hrs or looked the least concern that i had driven 20 miles to their dealership base on the time calculation i was given. i let them know i was an unhappy customer and left , i called and spoke with service manager rick and explained the situation he was great apologetic and scheduled me to back the next day at 11 am to have the job done. well guess what? i took my car in at 11 am it took them 45 mins to get the car out back, finally they did about 15 min later i am told yes harbor hyundai is right it needs a switch however we don't have it in stock and we'll have to order it, i said wait a minute keven said yesterday he had it in stock, we spoke to keven and keven tells me he sold it to someone because he didn't think i was coming back , however rick the service manager tells me keven lied because i told keven you were coming back to have it installed that although you left upset you were willing to have the job done here. looks to me like keven got payback on me because of my complaint the day before to rick, unfortunately rick does not outrank kevin they're both supervisors. i called and spoke with gm matt from hardin i told him the story and he immediately on the phone sided with keven saying he has known him for years and that keven would never do what i had just described but when i told him rick said keven knew i was coming matt insisted no way and that he hasn't known rick as long as keven and has no idea why rick would say that. so no hope there its easy to see why guys like keven will get to do what they want at hardin hyundai there is no accountability. i feel sorry for rick having to work with clowns like matt and keven More