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Anaheim Hyundai

Anaheim, CA

2.1
1,221 Reviews

1271 S Auto Center Dr

Anaheim, CA

92806

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Showing 1,221 reviews

December 17, 2021

This place is a total rip-off!!! Stay away from here!!!! They charge you atleast a 2000K more than the actual price!!! More

by kavitav1000
Recommend Dealer
No
Employees Worked With
Jacob Mouradian
Dec 22, 2021 -

Anaheim Hyundai responded

We aim to provide the fairest and most competitive prices we can, keeping in mind demand and market conditions. I apologize you've come away with a different impression. I will take note of this review, but if you'd like to discuss it, please consider giving me a call. I would be glad to address your concerns. Best, Ken Smirz - General Manager - (714) 243-8396

November 27, 2021

This dealership gives absolutely horrible customer service. The salesmen are okay (I guess because they want your money) but after they get your money, all courtesy ends. I bought my car from them onl More

by Hyundai Loyalist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Velasquez, Mario Ramirez, Kang Lee, Ahmad Yassin, Fernando Napoles, Fred Angiuli, Jimmy Xiao
Dec 03, 2021 -

Anaheim Hyundai responded

It's hard to see this feedback as we want customers to be confident in our services. I apologize for leaving the wrong impression and I would be more than willing to discuss your concerns together. Please consider giving me a call. Thank you, Ken Smirz - General Manager - (714) 243-8396

October 30, 2021

If they smell dollars on you, they will stick to the markup. Late 2021 some of us know that new cars were being marked up like crazy. I thought I had no choice. When I did find a dealership (it was Tust More

by Rick
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dev, Andrew
Nov 02, 2021 -

Anaheim Hyundai responded

Rick - I am disappointed to see that we failed to make your car-buying experience a great one. We strive to create a positive sales environment and it is upsetting to see that your experience did not align with those values. If you have anything further that you wish to add to your account I would be happy to discuss the matter further. Thank you for your feedback, Ken Smirz - General Manager - (714) 243-8396

October 29, 2021

Shady practices, will charge you an additional $4000 for extras that they force on you. All useless stuff that makes them money. I ended up with a $34000 debt on a $14000 used nissan. They didn't even put n More

by Calton Abassi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ahmad Yassin
Nov 02, 2021 -

Anaheim Hyundai responded

Calton - This is not at all the impression we hope to leave. I'm so sorry that you're upset and if we were unclear at any point during your purchase. Would you please give me a call directly? I think it would be best if we talked through this together. Thank you, Ken Smirz - General Manager - (714) 243-8396

Nov 03, 2021 -

Calton Abassi responded

Mr. Smirz, Thank you for your reply. I will contact you directly or you are welcomed to contact me. I believe you have my contact info in my customer file. I will update this review once you have the opportunity to turn my experience at your dealership to a positive one. Thanks again Mr. Smirz.

Nov 17, 2021 -

Calton Abassi responded

I tried to contact the General Manager per his public request in response to my review here. I did not reach him and my message was responded by one of his employees who offered a free detail and a tank of gas. I mentioned the squeaking brakes and he advised to bring the car in to check. I took the car in, left it all day for them to take care of. when i picked up the car, there was no paperwork on it that showed anything being done. I was told that it was fixed but a service department always will give you some documentation of their work. i got nothing. The only thing i got was a car wash and an old estimate from 6 months before i bought the car which stated that the AC compressor should be replaced and never was. That explains my AC blowing hot air. So if Mr. Smirz the General Manager takes the time to ask for an opportunity to help resolve a customer issue and not even get involved in any way,and making matters worse, then why bother responding to your customers? To prove that your dealership lacks the leadership required for doing their best in their service? Is the response a way to show publicly that you care yet you have no intention to do anything. You wated more of my time, helped me discover the truth about this car being a lemon, and helped in my decision to get this resolved through the protections that we have in this country against being cheated, lied to and stolen from. Thank you Mr. General Manager for making it all so much worse.

October 13, 2021

They lied to me about tint for my Hyundi. They charged me 1,200.00 More

by vnmedical2010
Recommend Dealer
No
Employees Worked With
Alqudah Obieda
Oct 15, 2021 -

Anaheim Hyundai responded

I'm sorry to hear that you're frustrated and if you felt you were misled. We strive for effective communication, and this sounds like a miscommunication on our end about your tint. If you have any further questions, I'd like to help answer them. Please give me a call. Best, Ken Smirz - General Manager - (714) 243-8396

Oct 15, 2021 -

vnmedical2010 responded

Ken Smirz I called you and left my phone number with your receptionist, Brianna. Thanks Vincent Ortega 714-270-8180

September 29, 2021

Eman Vafaei- the worst customer service. Sad that he’s a client retention manager. I have leased a car at Russell Westbrook since 2011. I've continued to lease at this specific Hyundai because of the excell More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eman Vafaei
Oct 06, 2021 -

Anaheim Hyundai responded

Mike, this review is very concerning receive. I expect the highest level of service from my team, and I apologize for the way you were treated during your time working with us. I assure you that I will look into this situation immediately to see that this feedback has been fully addressed. Lastly, I understand that we have let you down, and I would appreciate the chance to speak with you to see what more I can do to help make things right. If you are willing to discuss this further, please don't hesitate to give me a call. Thank you, Ken Smirz - General Manager - (714) 243-8396

Oct 06, 2021 -

Mike responded

Ken- I appreciate your response. I chose the next closest dealer which is the Hyundai in Garden Grove. From the moment I stepped out of my car, to meeting the manager, they were all amazing. They had no idea who I was but they treated me with a 5 star treatment. I believe it starts from the top. I received this treatment in Anaheim for years up until this incident. I’m saddened but I’ll take my business elsewhere.

September 13, 2021

I spent weeks going to different dealerships in the area, speaking to more than a handful of salesman, Cliff was the first person to try to "sell" me a car. He made sure I knew all the important safety and u More

by Kayla87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff in Sales
Sep 14, 2021 -

Anaheim Hyundai responded

Kayla, thank you for the great review! We are thrilled to hear that you had such a seamless and transparent purchase experience working with Cliff and the Russell Westbrook Hyundai of Anaheim team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

September 10, 2021

I’m writing regarding to the recent purchased pre owned vehicles. Do not purchase any used vehicles from their inventories. There’s not a single preowned inspections on their vehicles. It’s all lies. There More

by Jk
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
Sep 13, 2021 -

Anaheim Hyundai responded

This feedback is very concerning to read. We want the most for our guests, and it is never our intention to mislead or inconvenience them. I would be happy to speak with you to see what I can do to assist with your situation. I will not be able to gather your contact information from this review, so please feel free to give me a call at your convenience. Thank you, Ken Smirz - General Manager - (714) 243-8396

Sep 27, 2021 -

Jk responded

Also I have been waiting for your sales Jacob and Joe provide me the second key as they promised. however I have given them 3 weeks with no news and follow up. I believe i am being reasonable to wait for your team provide me a solution, Unfortunately they failed to do that. And I could not reach you with the number you provide, Ken.

July 31, 2021

Habitual liars, all of them. Hidden fees, fake discounts, all were quite obvious and silly. "You don't want a red car, cops pull over red cars." Non existent dealer options that can't be removed, supposedly. More

by orangeusa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ahmad Yassin
Aug 02, 2021 -

Anaheim Hyundai responded

We appreciate your feedback. Our goal is to deliver a top-notch vehicle-buying experience, and it sounds like we missed the mark here. I sincerely apologize for the frustration you experienced throughout the sales process, and I'll make a note of this so we can work to ensure it doesn't happen again. I would also be glad to speak with you about this directly. Please give me a call if you are willing - I will look for your contact details, as well. Best, Ken Smirz - General Manager - (714) 243-8396

July 30, 2021

It was the worst.It wasn't cleaned because it contained It was the worst. It wasn't cleaned because it contained garbage and things unrelated to this car. He promised to replace it after purchase because i More

by a223
Recommend Dealer
No
Employees Worked With
Oscar Cantarero
Aug 02, 2021 -

Anaheim Hyundai responded

I'm sorry to hear you're unsatisfied with your recent deal. I think it would be best if we talked through this together, so we can clear up any misunderstandings and see if there's anything that can be done to make this right. Please give me a call when time permits. Thank you, Ken Smirz - General Manager - (714) 243-8396

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