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Anaheim Hyundai
Anaheim, CA
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This dealership gives absolutely horrible customer service. The salesmen are okay (I guess because they want your money) but after they get your money, all courtesy ends. I bought my car from them onl service. The salesmen are okay (I guess because they want your money) but after they get your money, all courtesy ends. I bought my car from them online and when I took it in for the first scheduled service they charged me for things that the car didn’t need and I was told when I bought the car that I would get free service for the first few years of my car’s life. Additionally, they are difficult to reach for service scheduling. Buy your car from another dealership and don’t go to this dealer for service. More
If they smell dollars on you, they will stick to the markup. Late 2021 some of us know that new cars were being marked up like crazy. I thought I had no choice. When I did find a dealership (it was Tust markup. Late 2021 some of us know that new cars were being marked up like crazy. I thought I had no choice. When I did find a dealership (it was Tustin Hyundai) selling new cars at MSRP, this Westbrook Hyundai dealership had the nerve to call them out. I mean, I was right there, and had the deal lined up - of course I had to wait for it to ship in - but hey you can't fault me for shopping around when dealerships like this MARKUP their new cars like crazy. It's just a matter of who they think will pay for the extra price. Will it be you? Certainly not me! They lose nothing if they sell a car at MSRP, give me a break! Don't negotiate with air (inflated markups). YES, you will have to play the games at this dealership. More
Shady practices, will charge you an additional $4000 for extras that they force on you. All useless stuff that makes them money. I ended up with a $34000 debt on a $14000 used nissan. They didn't even put n extras that they force on you. All useless stuff that makes them money. I ended up with a $34000 debt on a $14000 used nissan. They didn't even put new tires on the car after i paid $1000 for tires. They apparently only resurfaced the rotors and replaced only the rear pads, wth...my brakes make a squeaky sound and I just made my first car payment. Don't experience what i experienced. Save yourself headaches and stress and buy elsewhere. Unless you thrive on being ripped off.lied to, stolen from, cheated and spit out. That what this place will do to you. You've been warned. Your call. They took what i had hoped for having a happy car buying experience and left me with my biggest regret. Karma never loses an address. Their turn will come. DO NOT BUY A CAR HERE! More
Eman Vafaei- the worst customer service. Sad that he’s a client retention manager. I have leased a car at Russell Westbrook since 2011. I've continued to lease at this specific Hyundai because of the excell client retention manager. I have leased a car at Russell Westbrook since 2011. I've continued to lease at this specific Hyundai because of the excellent customer service. I walked in and spoke to Eman Vafaei (client retention manager). As I walked into his office, he seemed irritated and kept asking me what I wanted to do. I told him I wanted to see what my options were and he said again in an irritated voice, "I still don't know what you want to do." He was very short with his answers and seemed disinterested. I can't believe this guy is a retention manager. I cannot imagine how many more people he would retain if he had better leadership skills. I have never ever been treated this way at this particular Hyundai. I also cannot believe how many 5 star reviews he has received. I looked at DealerRater website and they have this dealers true reviews. From the looks of it, the reviews significantly changed about a year ago. There must have been a leadership change. This is the first time I'm considering stopping my lease with Anaheim Hyundai and it's sad that it's because of this one guy. I'll be calling corporate. More
I spent weeks going to different dealerships in the area, speaking to more than a handful of salesman, Cliff was the first person to try to "sell" me a car. He made sure I knew all the important safety and u speaking to more than a handful of salesman, Cliff was the first person to try to "sell" me a car. He made sure I knew all the important safety and upgraded design features for the car during the test drive. Then was very good about staying in contact during the two week wait I had till I was ready to actually start the purchase process. He made sure the exact car/model/trim/interior color I wanted was there waiting for me to look at at my scheduled appointment. And he did everything he could to help get me to a price I was comfortable with. He then proceeded to make sure all the financial details were very clear and understandable before even making it into the finance office. In the finance office I dealt with another great guy, who was only on his second day I believe, and actually had a good time signing paperwork too. We ended up being the last ones on the lot that night and Cliff stayed with me until we drove off around 1030pm. I have never had such an amazing Car buying experience. More
I’m writing regarding to the recent purchased pre owned vehicles. Do not purchase any used vehicles from their inventories. There’s not a single preowned inspections on their vehicles. It’s all lies. There vehicles. Do not purchase any used vehicles from their inventories. There’s not a single preowned inspections on their vehicles. It’s all lies. There is a even a gum sticked on the door compartment. If upper management or general manager of dealership sees this. I highly recommend to contact me immediately, before your dealership have further damaged on your reputation. I might also pursue legal action against the dealership for auto fraud and misrepresentation claim. More
Habitual liars, all of them. Hidden fees, fake discounts, all were quite obvious and silly. "You don't want a red car, cops pull over red cars." Non existent dealer options that can't be removed, supposedly. all were quite obvious and silly. "You don't want a red car, cops pull over red cars." Non existent dealer options that can't be removed, supposedly. Aftermarket GPS that costs $1400 and can't be removed. Nitrogen in tires for $175. Magic coating on the paint. Fake outrage "We are losing money at that price." Fool around with 3 clowns (salesmen) that try to wear you down. Kind of unbelievable how childish it was. Notice the reviews took a nosedive about a year ago. Avoid this place. I went right to another dealer and bought a car for $3500 less and 1 year newer with no lies. More
It was the worst.It wasn't cleaned because it contained It was the worst. It wasn't cleaned because it contained garbage and things unrelated to this car. He promised to replace it after purchase because i It was the worst. It wasn't cleaned because it contained garbage and things unrelated to this car. He promised to replace it after purchase because it doesn't have a car light. However, when I called after the purchase without contact from the person in charge, he said that other staff members did not listen. After all, they didn't replace it. Before that, it was a persistent sales. I wasn't satisfied with the amount, so when I decided to go home, I lowered the price many times. However, this was before work, and it took me more than two hours to come to the store and it became a hassle, so I bought it after all, but after that I broke my promise. I guess I was desperate to sell it, but I wasted money and time. There is only stress and anger. If you want to sell your car, throw away the trash in your car and clean it. If the electricity is off, replace it before selling. Please don't lie. I haven't promised to call for more than a week. I thought it was a scam. More