Anaheim Hyundai

I just spoke one of sales person from this dealership. He is asking me $5,000 mark-up. It is understandable to have some mark-up, but this dealership charges %67 more than other dealership. RIDICULOUS!!! He is asking me $5,000 mark-up. It is understandable to have some mark-up, but this dealership charges %67 more than other dealership. RIDICULOUS!!! I wouldn't do any business with them. Update: Dealership contacted me with no mark-up on a gas version of Kona. At lease they are trying. Also, the sales agent mentioned their would work with Hyundai Circle program. I will see if I can make a deal when I visit them next week. More

Very unethical sales experience. We went to test drive a new Ioniq 5 and were met with thousands of dollars in dealer markup. They demanded $500 for Nitro fill in the tires. I remind We went to test drive a new Ioniq 5 and were met with thousands of dollars in dealer markup. They demanded $500 for Nitro fill in the tires. I reminded them that Costco does nitro fills for $29. More

I would give this dealer ZERO stars if I could. AVOID THEM LIKE THE PLAGUE. They are poor excuses for human beings who do crooked business. My husband had been negotiating after a test drive, finally a THEM LIKE THE PLAGUE. They are poor excuses for human beings who do crooked business. My husband had been negotiating after a test drive, finally agreed on a final price with the salesman, and put $1,000 deposit to reserve a car in transit. When he got the call to come pick up the car after it had arrived at the dealer, he took off work early so he could remove all our belongings from our trade in and clean it. He also cancelled an order for a car we had previously placed a month ago since we were picking this car up sooner. When he got to the dealer, they took him back to the car to see it and the manager came running up saying he would no longer honor the agreed upon price because they had made a "mistake" selling my husband this car. They offered to give it to him for $4,000 more as a "favor". Needless to say my husband walked out empty handed after getting his deposit back. And now we have no car since our back up car had been cancelled thinking we were picking this car up that day. As an ICU nurse who was hit by a reckless driver head-on while driving home from the hospital on Christmas Eve, I have to say this dealer has added 10x more stress to the life of our family with their dishonesty and money-hungry selfish way of thinking. SHAME ON YOU. More

DO NOT TRUST. Just had probably the worst experience at a dealer I have experienced in awhile. It started off great. We had an inquiry for the new Ioniq 5 and set up a test drive the day after inquiring a dealer I have experienced in awhile. It started off great. We had an inquiry for the new Ioniq 5 and set up a test drive the day after inquiring about it. We arrived at our appointment time and was met by their "product specialist". We went on the the test drive and although we were not allowed to take it beyond the area right around the dealership, we were impressed. We even were able to teach their "specialist" some features about the vehicle which surprised me. This should of been the sign of things to come. After the test drive, we sat down to talk about numbers. We did the usual back and forth as they had a dealership markup on the the Ioniq 5 and we were trading in our current vehicle. We were talking about two different trims, the SEL and Limited trims until we had to leave due to family obligations. The next day, we communicated through email and made an offer for a Limited trim, out the door, which they accepted. Went in that night, reviewed the deal several times, and confirmed we were talking about the Limited trim that in transit. Our sales rep/specialist checked with the managers several times and confirmed $63K out the door in writing with the deal sheet that broke down all the numbers. We put down the deposit and was informed it would be about a week before the car would arrive. Next morning, we received a call that the car had arrived earlier than expected and it would be ready that afternoon for pickup. I took off time from work, cleaned out the trade-in and headed to the dealership excited to get our new car. When I arrived, the dealership was a buzz as this was the first Limited trim they had received and everyone was excited to see it. They pulled it up right before washing it and let me take a look before we went in to sign papers. After being congratulated by several of their sales reps, I was led to the lounge where I waited for an hour, as I was told the sales rep helping me was busy.... which should of been an indication something was about to go south. I was all of a sudden greeted by a manager and was then led to a private room. There they dropped the bomb and said they could not honor this deal as they had miscalculated. I told them we had agreed the previous day and I even made sure they reviewed everything several times ... from the numbers to double checking the VIN and stock number we were discussing. I was told they know and they were embarrassed by their mistake. Instead of rectifying it, the further insulted me by insisting on tacking on another $4K to complete the deal if I wanted to walk out with the Ioniq 5 we had agreed upon. Since we were off by $4K and as a "favor" to me and not wanting to waste more of my time, they refunded my deposit and showed me the door. Bottom line, DO NOT TRUST. This is not the customer service you expect when spending thousands of dollars of your hard earned money. To accept an offer, come in and review all numbers prior to putting down a deposit, to showing you the car prior to finishing the deal and even congratulating you on your new purchase, just to pull it out at the last minute and tack on $4K is insulting and shady. My recommendation is to go elsewhere if you want to deal with a honest dealership. At least they will tell you they want to tack on $10K up front and will not negotiate. More

Worst place to buy a vehicle 😒 the minute they get you in the door they promise you the world but they do not deliver. No customer service what so ever. Had a problem with a vehicle ,they kept my car for in the door they promise you the world but they do not deliver. No customer service what so ever. Had a problem with a vehicle ,they kept my car for a week and could not find the problem. They cal me that my car was fixed and ready. When I went to pick it up, I told them that I wanted to test drive the car they said no problem so out comes the tech that supposedly work on the car. Heotions tha he is going to drive the car... I said no .I need to test drive it my self, tha he was not going to be my chauffeur and he said OK. So I got in the vehicle drove it for half a block, and I pointed out the problem he said I don't feel the kerning motion that you are mentioning, so the car does the jerking motion harder! Then he goes yes you are right I do feel it.We drove back to the service department, he talk to his supervisor? his supervisor jumps in the car to test drive it. I jump in the car with him to point out the problem. soon as we got in the car he got on the phone to talk to his wife! how do you test drive a vehicle when you are distracted with talking on phone.. We got back and he argued that there was nothing wrong with car , I said you can't said that cause you were on the phone. HE REPLIED THERE IS NOTHING WRONG WITH THE CAR . I said that there was. AGAIN HE REPLIED IF I SAID THERE WAS NOTHING WRONG WITH THE CAR! THERE IS NOTHING WRONG WITH THE CAR. I ASK TO SEE THE GENERAL MANER HIS REPLIED WAS GOOD LUCK HIS NEVER HERE HE MANAGES 3 DEALERS.... Worst experience this is my 3rd HYUNDAI never had such a bad experience such as the one with RUSSELL WESTBROOK OF ANAHEIM More

I had the worst car buying experience here. Not only the car cost me $5000 more than what the listed price. I never got to test drive it because they were in a rush to sell it after the dealership was alrea car cost me $5000 more than what the listed price. I never got to test drive it because they were in a rush to sell it after the dealership was already closed. Never got a carfax report even though they had me sign that I was given one. I have had the car for over 2 months and my brakes have been squeaky the entire time, AC blows hot air. I took it to them for brakes to be fixed and they kept the car all day and didn't fix anything but told me it was fixed. Didn't get a receipt of service. Should I go on? It just feels terrible to be taken advantage of in such way. I encourage any car buyer to run and go buy elsewhere and save yourself the stress. More

This place is a total rip-off!!! Stay away from here!!!! They charge you atleast a 2000K more than the actual price!!! They charge you atleast a 2000K more than the actual price!!! More

This dealership gives absolutely horrible customer service. The salesmen are okay (I guess because they want your money) but after they get your money, all courtesy ends. I bought my car from them onl service. The salesmen are okay (I guess because they want your money) but after they get your money, all courtesy ends. I bought my car from them online and when I took it in for the first scheduled service they charged me for things that the car didn’t need and I was told when I bought the car that I would get free service for the first few years of my car’s life. Additionally, they are difficult to reach for service scheduling. Buy your car from another dealership and don’t go to this dealer for service. More

If they smell dollars on you, they will stick to the markup. Late 2021 some of us know that new cars were being marked up like crazy. I thought I had no choice. When I did find a dealership (it was Tust markup. Late 2021 some of us know that new cars were being marked up like crazy. I thought I had no choice. When I did find a dealership (it was Tustin Hyundai) selling new cars at MSRP, this Westbrook Hyundai dealership had the nerve to call them out. I mean, I was right there, and had the deal lined up - of course I had to wait for it to ship in - but hey you can't fault me for shopping around when dealerships like this MARKUP their new cars like crazy. It's just a matter of who they think will pay for the extra price. Will it be you? Certainly not me! They lose nothing if they sell a car at MSRP, give me a break! Don't negotiate with air (inflated markups). YES, you will have to play the games at this dealership. More

Shady practices, will charge you an additional $4000 for extras that they force on you. All useless stuff that makes them money. I ended up with a $34000 debt on a $14000 used nissan. They didn't even put n extras that they force on you. All useless stuff that makes them money. I ended up with a $34000 debt on a $14000 used nissan. They didn't even put new tires on the car after i paid $1000 for tires. They apparently only resurfaced the rotors and replaced only the rear pads, wth...my brakes make a squeaky sound and I just made my first car payment. Don't experience what i experienced. Save yourself headaches and stress and buy elsewhere. Unless you thrive on being ripped off.lied to, stolen from, cheated and spit out. That what this place will do to you. You've been warned. Your call. They took what i had hoped for having a happy car buying experience and left me with my biggest regret. Karma never loses an address. Their turn will come. DO NOT BUY A CAR HERE! More