Amesbury Chevrolet, INC.

Redemption I wrote the previous review (Patton 321) The owner called me direct and was nothing short of spectacular. He keep his word and was honest with me abo I wrote the previous review (Patton 321) The owner called me direct and was nothing short of spectacular. He keep his word and was honest with me about how the Tahoe's drive. To show you how classy this owner is, due to his recommendation about test driving a Tahoe before I purchase, I did not buy a 2012. That is true customer service !! I will look possible to buy a 2015 Tahoe as the ride is great and if I do it will be only from Amesbury ! The owner Brian is a man of integrity ! More

Sales tactics on price and vehicle conditions mis-leading Went there looking for a SUV and then the fun began! First the price online has a $2000 down payment in the fine print, and that isn't even mentioned Went there looking for a SUV and then the fun began! First the price online has a $2000 down payment in the fine print, and that isn't even mentioned when they email you the internet price but again way in the bottom of the fine print. That already pissed me off when they mentioned that when we sat to talk numbers. they said its to stay competitive! No just tricky! But any way managed to get to a number I was happy with the hard way. So after that we ended up having to wait a long time to get into finance (We were paying cash should be very quick) sat there for a while and finally told them we had to leave and would come back. Came back later and waited some more not as long though and paid for the car and we get in the car that was suppose to be detailed, wasn't even close to being cleaned. We told the salesman who was pissed because this was a on going issue with the company that details the cars there and I guess they were being replaced within a week because of issues like this. Even if that was the case and it is a known issue the dealership management should be personally checking every vehicle that goes out, just basic business! So after they offered to have it detailed the right way at a later date we left and on the way home we noticed a faint smell of something not sure maybe smoke? So we get home and look around the car some more and noticed several burn marks on the floor that were repaired and a burn mark on the driver side floor mat so yup a smoking car. We asked them if this was a smoking car and was told it was not. Keep in mind this was suppose to be a Chevy Certified vehicle, not sure a smoking car would be considered for that since that smell never goes away. On top of that there was no paper work with the certification check list and one of the first things on that check list is to make sure the car has a owners manual which it didn't. We assume to this day it never actually went through the proper process to be certified. But the next day we called and basically told them we wanted a new car and they offered to clean it but didn't really deny it was a smoking car at this point because they knew the whole time. Did I mentioned they installed new leather seats when it was traded in? This was a LS bottom trim line, why would they install leather? Oh yeah the car stunk that bad! I was under the impression that the first owner installed the leather but that wasn't the case. So they kinda agreed to exchange the vehicle but when I asked about another one they have on the lot the sales manager quickly said it was already sold, funny thing about that is the vehicle is still there and still for sale to this day. So after some more complaining from my wife and I they said bring the car back and we will give you your money back but here is the best part he said " We aren't going to sell you another car here we don't want your busy" Awesome customer service.. Keep in mind a little perk of buying a certified Chevy is a 3 day exchange policy if you don't like the car for any reason. They denied that even existed until the very last time I spoke with the sales manager and said that goes through GM which it doesn't. No better then any other used car lot around. More

Close but not close enough Went there on a Thursday afternoon to check out a specific car. Upon arrtival, I was greeted by the USM Brian, who intro'd us to Kelsey, 1 of his top Went there on a Thursday afternoon to check out a specific car. Upon arrtival, I was greeted by the USM Brian, who intro'd us to Kelsey, 1 of his top salesmen. To make a long story short, due to an emergency at the dealership right after we arrived, we were unable to complete what we started out to do. We then left and came back 2 days later and met with salesman Jeff Pelonzi. Jeff was very attentive and personable as was his Mgr. Brian. After spending almost 5 hours there on a Saturday, the numbers just didn't work out for us on the loan aspect, so I ended up having to leave in disappointment, with no newer car..Their finance guy Fred, is also very caring and tries his best to make things work on his end, but to no avail for me. More

No pressure & patience John Schiavoni is an excellent salesman because of his patience and understanding of your needs. He puts no pressure on you to purchase a vehicle and John Schiavoni is an excellent salesman because of his patience and understanding of your needs. He puts no pressure on you to purchase a vehicle and will work with you until you find the right car for you. My experience with John was wonderful from start to finish. He takes pride in his job and has an enormous amount of integrity. Anyone out there looking for a good dealership and an excellent salesman should look up Amesbury Chevrolet and John Schiavoni. More

Low Key But Informative I reluctantly walked into this dealership on a Sunday afternoon, didn't really want to buy a car but I needed one. I figured that it would be a fact- I reluctantly walked into this dealership on a Sunday afternoon, didn't really want to buy a car but I needed one. I figured that it would be a fact-finding mission, that I would take a couple of test drives and go home to think it over. Stuart met me on the lot. I had a budget (of course) and a couple of thoughts about what I might want to drive. He made a suggestion or two and then let me test drive a bunch of different cars. Even though I hadn't planned on making a decision that day, I ended up putting a deposit down on a 2010 Honda CRV. Now, I don't know much about cars, so I wanted my mechanic to look at it before committing. No problem, Stuart offered to drive the car to my mechanic (several towns away) for a look-see. Then the dealership agreed to every repair that the mechanic suggested and had it done for me in no time at all. Financing was easy, too, and I found myself chatting away with Fred while he ground away at the numbers for me. Here's the really cool part: I had made an appointment to finalize the loans with Fred but forgot to tell the sales folks that I wanted to pick the car up at the same time. Totally and completely my bad. I figured I would just come back the next day but, no, the whole team acted like it was their goof and not mine. From the way they acted, you would have thought that the Queen of England was standing there, tapping her foot -- although I was NOT tapping my foot and I was perfectly happy to take delivery at a later time. They were having none of that. There was a scramble to get the car ready -- and when they realized there was one more thing that needed attention, they apologized, gave me a loaner car so I could get to work, and then drove my "new" car (all clean and spiffy) to me later that afternoon. Now, I don't know much about cars, but I have purchased them before. The experience, in the past, was not especially pleasant. This time was completely different. It was a lot like buying a car from an uncle I hadn't seen in a while, somebody who was thrilled to see me, wanted to be sure I was happy, and had told the whole staff to treat me well. I will absolutely go back for my next car and, if you're in the market, would encourage you to go up there, say hello to Stuart, and ask for a test drive. More

BEST car buying experience I've ever had. Friendly, NO pressure sales staff with great sense of humor to boot and no typical "car salesman" attitude! They work hard to earn your business and their ser NO pressure sales staff with great sense of humor to boot and no typical "car salesman" attitude! They work hard to earn your business and their service department is superb! Pleasant, clean and comfortable environment to wait while your car is being serviced - comfortable leather chairs, television, fireplace, the works! Go to Amesbury for your next vehicle - you will agree with my sentiments. More

I purchased my new 2012 Chevy Cruze in August. Amesbury Chevy made it so easy. They helped me find the perfect vehicle for me. My car payments are spot on the number that I was promised. I brought my car i Chevy made it so easy. They helped me find the perfect vehicle for me. My car payments are spot on the number that I was promised. I brought my car in for my first service and was very happy with this experience as well. The drive thru made it much easier for me to get my children out of the car without them running across the parking lot. I waited in the waiting area and my children stayed occupied watching tv and coloring on the chalk board. I would highly recommend this dealership to anyone looking to purchase or service their vehicle. More

Went in on Saturday 1/5/13 was driving my used Honda Civic Monday 1/7/13. from the moment I arrived on site the professionalism of the staff was outstanding the vehicle was pulled up front and was alre Civic Monday 1/7/13. from the moment I arrived on site the professionalism of the staff was outstanding the vehicle was pulled up front and was already running. I told them I am familiar with this car and how it handles as my Fiance had one but Chris said all cars drive differently so I went for a highway test drive and I loved the car. When i went to pick up the car on Monday everything was all set Chris contacted the registry, my insurance company, they handled all details all I had to do was sign on the dotted line. I would highly recommned this dealer to anyone and when you go their ask for CHRIS HOLDER I told him what I wanted and what I wanted to pay and he get it. I felt no pressure having been ripped off by other dealers in the past I was surprised at his professionalism. More

My husband and I came to Amesbury Chevrolet to purchase a 2013 Chevy Tahoe. We also had a vehicle we were looking to trade in. We called ahead of time to speak with a manager and set up an appointment. Wh 2013 Chevy Tahoe. We also had a vehicle we were looking to trade in. We called ahead of time to speak with a manager and set up an appointment. When we arrived, Chris had the vehicle pulled up and ready for us to test drive. This was one of the best experiences we have had purchasing a vehicle. Chris was very knowledgeable on the vehicle and straight forward with us on pricing. Unlike other experiences with vehicle purchases (lengthy negotiations, hidden costs, etc.), Chris was straightforward and upfront, and was able to work with us to meet our personal budget and get us a fair trade on our vehicle. After purchasing the vehicle, Chris spent about an hour with us going over more specific features in the vehicle and setting up our preferences and on-star. Since we arrived at the dealership late on a Monday evening, they even had the vehicle washed and detailed the next day and delivered to our home. We live about 1.5 hours from the dealership. They even re-fueled the truck so it was full when we recieved it. We could not be more pleased with our experience at Amesbury Chevrolet, (Chris Holder specifically) and of course our new Tahoe! Thank you! Tami (Grafton, MA) More

I went in on Oct 18 to check out an advertised clearence. I was brought a car to test drive which I decided to buy. I picked up the car on Friday after transfering registration from my trade-in. The car was I was brought a car to test drive which I decided to buy. I picked up the car on Friday after transfering registration from my trade-in. The car was supposed to have remote start which would not program to the clicker. They wuold fix it Monday when I had more time. On Saturday I went to put groceries in the trunk and saw it was a different model than I was told it was. Sunday in the daylight I checked the VIN thinking they had two and I came home with the wrong one. It did not match the paperwork they gave me. After calling them and a major freak-out,we decided to check it all Monday. Turns out the 2 VINs had the last 6 numbers matching. Nobody noticed the rest were different. Luckily the title was correct to the car.I took it in Monday,fixed the paperwork mix-up. But the remote still wouldnt connect. They gave me a loaner and kept at it. Tuesday Alex the service manager called to say that this car doesnt have remote start,the other model does but they felt so bad that this whole deal was so mixed-up that the salesman -Jeff- asked Alex to put in an after market one for me. I would have understood if my car didnt really have it but I am more than thrilled that they went so far above and beyond to smooth things out. Thank you Jeff and Alex. More