Amesbury Chevrolet, INC.

Recalls suck, but dealership didn't. I’m taking the time to write this review because every experience should be heard, good or bad. I wanted a new to me (used) pickup truck. I found a gr I’m taking the time to write this review because every experience should be heard, good or bad. I wanted a new to me (used) pickup truck. I found a great 2014 GMC Sierra 1500 SLE online at Amesbury Chevy with 32k miles on it. It was priced well, right at market value. It was advertised as a Certified Pre Owned as well. Which was great extending the bumper to bumper warranty another 12 months/12,000 miles. I called the dealership to see if the truck was still available. Adam Enxing said it was. I told him I could come in the next day and test drive it. I requested he texted me proof he had a title in hand. I’ve been deceived in the past by dealers who offered a car for sale, and wanted me to leave a deposit and/or sign a P&S, but they didn’t have the title in hand. Getting the title in the mail usually takes a few weeks up to 6 ! Kind of a crappy way to do business but not disclosing to the customer you technically can’t sell the car until the title comes in. Adam said they don’t play those games and he texted me proof of the title in hand right away. I went to the dealership the next day and took it for a test drive. Adam disclosed there were 2 Recalls on the truck and that we could sign a P&S and leave a deposit, but the truck couldn’t be delivered until the recalls were fixed. I left a deposit and the recalls were fixed within a week of initially signing a P&S and leaving a deposit. It was frustrating having to wait. It wasn’t the dealers fault as the parts were back ordered because everyone in the country wants them. Adam followed up with me everyday with the status of where we were at. Brian Lehman the Business Manager was great. He said (and allowed me to put it in writing) if the truck wouldn’t be ready for delivery within a week they would refund my deposit (which obviously they would) and we could walk away friends. There was no pressure to finance with the dealership either as I explained I wanted to use my credit union. When I arrived to the dealership to take delivery, everything was exactly the way it should be. Car detailed, registered with plates. A 2nd remote starter and key were made for me just like we agreed. The dealership was down to earth and I had a good experience. I would go back. More

They string you along and then cant deliver on their promise Contacted the Sales manager regarding a 2016 SS, they had one in stock, it was supposedly sold, they said they could get a twin from another dealer... Contacted the Sales manager regarding a 2016 SS, they had one in stock, it was supposedly sold, they said they could get a twin from another dealer...NO SALE, they said they could get one from PA, it took 3 days to get an answer ...They CANT DELIVER.....I almost lost 9800 in rebate s waiting for them, they talk nice but are FULL OF HOT AIR.....to be polite...I own 10 cars personally Ive purchased from many dealers, but No one ever outright LIED TO ME like they did.i gave them a credit card IN FULL FAITH THE DEAL WOULD GO THROUGH!..Horse Hockey Thanx Alot..for NOTHING More

Great experience. It was a great experience from the beginning of buying process to delivery. Sue (salesperson)was extremely knowledgable in the product to Brian who wo It was a great experience from the beginning of buying process to delivery. Sue (salesperson)was extremely knowledgable in the product to Brian who work out the deal and Jason the finance manager made it a pleasurable experience for us. I would recommend this dealership to anyone without reservations. More

This people are a joke I wish there is less thn a star this entire dealership suck starting from their bdc manager who lied just to get me into the door (and I have it in wr I wish there is less thn a star this entire dealership suck starting from their bdc manager who lied just to get me into the door (and I have it in writing) to their unprofessional GSM BRIAN who doesn't even know the product ending to their floor manager Ralph. So I called in for a quote Alex gave me number thn GSM BRIAN called me for a deposite I was very honest and I told them both I can't play game and I don't have time to waist I told him what I'm looking for he face timed me !!! And said come in so we can make the deal I said before I leave send me the MSRP of the car do we make sure that we are on the same page so he did I had to go with my 2 kids (3 years old and 10 months old) so I can see the car and put a partial payment I had to drive 2 hours since I'm 55 mins away it took me 2 hours with traffic.arrived their met the sales person he was new didn't know the product which is ok but polite guy! I said ok get the plz the key of the suburban so I can see it went inside BRIAN said I can't have the car bcz they quoted me on the wrong car and I made sure that we agreed on the same MSRP on the phone anyway ! He asked the sales person to leave me and go help someone else do the sales person came and told me my GSM asked me to help these people so I was like so who is gonna help me he never responded and left so yes I was left for 15 mins by my self in the showrooms with no help !! With two kids!!! I left to my car it was very disrespectful and Brian saw me leaving and he turned his face I couldn't believe that a professional GSM will do that but apparently he doesn't deserve this post very disrespectful guy. Called back the get the voicemail of the owner Alex told me that he doesn't know his number and made me wait 8 mins and hang up one me thn sent me a Sms that the battery died sir you forgot that I called your store not your cell phone number . I Had to drive 2 hours back with the kids finally made it home so I called the second day to talk to the to talk to the owner he wasn't around I had a chance to talk to their controller she promised me to tell Brian and fix the situation . 10 mins later Ralph the sales manager called me and ask me to give him only 20 mins to fix the situation and call me with a number so we can do this deal it's been 10 days and never heard back from this dealership !!! Well this dealer doesn't deserve a chance everyone is very unprofessional and liar don't go their you will be waiting your time so now we bought our new car but of course we not servicing their we are moving closer to amesbury Chevy but no they are a waist of time they just wanna get you to the door don't go there and I promise you guys anyone that I know I'm gonna share my bad experience with we ended up but getting a great deal from colonial great customer service !! More

Great Overall Experience My husband and myself want to thank Amesbury Chevrolet's Staff and especially Eric Martin whom made our whole purchasing experience first class. We c My husband and myself want to thank Amesbury Chevrolet's Staff and especially Eric Martin whom made our whole purchasing experience first class. We couldn't be happier with our new 2015 Camero . We traveled from NY State and the trip was well worth it. We were picked up at the airport and given dealer plates to transit our car home. We are beyond satisfied with our purchase and would recommend anyone to check out Amesbury Chevrolet for their next auto purchase. Top notch experience, friendly staff, professional and knowledgeable. More

Really bad and disrespectful service employee My Experience: We were treated disrespectfully on the phone and the employee even hung up the phone on us and told me "It is not our problem" with My Experience: We were treated disrespectfully on the phone and the employee even hung up the phone on us and told me "It is not our problem" with a new Chevy Traverse... We are extremelly disatisfied with the service and feel like the dealership failed in customer service. We formally complained to the manager at the dealership and with Chevy's headquarters. We have been turned off from our experience and will probably not buy or lease a Chevy in the future because of the extremely rude behavior of the employee. More

Redemption I wrote the previous review (Patton 321) The owner called me direct and was nothing short of spectacular. He keep his word and was honest with me abo I wrote the previous review (Patton 321) The owner called me direct and was nothing short of spectacular. He keep his word and was honest with me about how the Tahoe's drive. To show you how classy this owner is, due to his recommendation about test driving a Tahoe before I purchase, I did not buy a 2012. That is true customer service !! I will look possible to buy a 2015 Tahoe as the ride is great and if I do it will be only from Amesbury ! The owner Brian is a man of integrity ! More

Sales tactics on price and vehicle conditions mis-leading Went there looking for a SUV and then the fun began! First the price online has a $2000 down payment in the fine print, and that isn't even mentioned Went there looking for a SUV and then the fun began! First the price online has a $2000 down payment in the fine print, and that isn't even mentioned when they email you the internet price but again way in the bottom of the fine print. That already pissed me off when they mentioned that when we sat to talk numbers. they said its to stay competitive! No just tricky! But any way managed to get to a number I was happy with the hard way. So after that we ended up having to wait a long time to get into finance (We were paying cash should be very quick) sat there for a while and finally told them we had to leave and would come back. Came back later and waited some more not as long though and paid for the car and we get in the car that was suppose to be detailed, wasn't even close to being cleaned. We told the salesman who was pissed because this was a on going issue with the company that details the cars there and I guess they were being replaced within a week because of issues like this. Even if that was the case and it is a known issue the dealership management should be personally checking every vehicle that goes out, just basic business! So after they offered to have it detailed the right way at a later date we left and on the way home we noticed a faint smell of something not sure maybe smoke? So we get home and look around the car some more and noticed several burn marks on the floor that were repaired and a burn mark on the driver side floor mat so yup a smoking car. We asked them if this was a smoking car and was told it was not. Keep in mind this was suppose to be a Chevy Certified vehicle, not sure a smoking car would be considered for that since that smell never goes away. On top of that there was no paper work with the certification check list and one of the first things on that check list is to make sure the car has a owners manual which it didn't. We assume to this day it never actually went through the proper process to be certified. But the next day we called and basically told them we wanted a new car and they offered to clean it but didn't really deny it was a smoking car at this point because they knew the whole time. Did I mentioned they installed new leather seats when it was traded in? This was a LS bottom trim line, why would they install leather? Oh yeah the car stunk that bad! I was under the impression that the first owner installed the leather but that wasn't the case. So they kinda agreed to exchange the vehicle but when I asked about another one they have on the lot the sales manager quickly said it was already sold, funny thing about that is the vehicle is still there and still for sale to this day. So after some more complaining from my wife and I they said bring the car back and we will give you your money back but here is the best part he said " We aren't going to sell you another car here we don't want your busy" Awesome customer service.. Keep in mind a little perk of buying a certified Chevy is a 3 day exchange policy if you don't like the car for any reason. They denied that even existed until the very last time I spoke with the sales manager and said that goes through GM which it doesn't. No better then any other used car lot around. More

Close but not close enough Went there on a Thursday afternoon to check out a specific car. Upon arrtival, I was greeted by the USM Brian, who intro'd us to Kelsey, 1 of his top Went there on a Thursday afternoon to check out a specific car. Upon arrtival, I was greeted by the USM Brian, who intro'd us to Kelsey, 1 of his top salesmen. To make a long story short, due to an emergency at the dealership right after we arrived, we were unable to complete what we started out to do. We then left and came back 2 days later and met with salesman Jeff Pelonzi. Jeff was very attentive and personable as was his Mgr. Brian. After spending almost 5 hours there on a Saturday, the numbers just didn't work out for us on the loan aspect, so I ended up having to leave in disappointment, with no newer car..Their finance guy Fred, is also very caring and tries his best to make things work on his end, but to no avail for me. More

No pressure & patience John Schiavoni is an excellent salesman because of his patience and understanding of your needs. He puts no pressure on you to purchase a vehicle and John Schiavoni is an excellent salesman because of his patience and understanding of your needs. He puts no pressure on you to purchase a vehicle and will work with you until you find the right car for you. My experience with John was wonderful from start to finish. He takes pride in his job and has an enormous amount of integrity. Anyone out there looking for a good dealership and an excellent salesman should look up Amesbury Chevrolet and John Schiavoni. More