Amesbury Chevrolet, INC.

I got the last 2017 Chevy SS My salesman's name was Kelcey. He was very nice and enthusiastic, though it's hard not to be enthusiastic about an SS. He was thorough and concise. My salesman's name was Kelcey. He was very nice and enthusiastic, though it's hard not to be enthusiastic about an SS. He was thorough and concise. Karen in the finance department really knew her stuff. It was a fun, easy experience. More

What happened to customer service? I went into the dealership on Monday 09/04 and a sales person by the name of Chris started to help me out. He helped us look at some trucks and we fou I went into the dealership on Monday 09/04 and a sales person by the name of Chris started to help me out. He helped us look at some trucks and we found one that we liked and were ready to move on. The salesperson said that we had to sign a purchase and Sales/order and also put a 1000.00 non-refundable deposit today to hold the truck and for the dealership to honor our offer. We said we would like to do a trade-in, and we said we would go and get the car and bring it to the dealership within 15 minutes and we could continue on with the deal. The salesrep then snatches the Purchase and Sales agreement off the desk forces it into his folder and tosses it into his bag. He then grabs the pen that was on table and throws it in his bag and looked at us with this angry face as if though we had done something wrong. He then starts to argue with us about how we should do the $1000.00 non refundable deposit and that we did not keep our side of the deal. We are purchasing a $20,000.00 truck, no human being is going to make radical decisions and just start signing papers and giving money away. He was also trying to make us fill out a credit application when we had already told him that we did not want to because we already had a pre-approval from our bank for $35,000.00 with a 2.49% APR. My fiance and I stood up and walked out with the intention of going back with our trade-in, as we walked out I decided to go talk to the sales manager because of how rude the sales representative was being. The sales representative then starts to argue with me in front of his manager out loud in the dealership with other customers around, the sales manager had to yell at him to stop. The sales manager ran out to me when I was about to drive off and said he apologized. However, we were mistreated for no reason, the sales rep had an easy deal laid in front of him and we were not asking for anything ridiculous, we even agreed to take the truck with the rear bumper all busted and mangled and dents above the rear passenger tire. I mean we are EASY customers, already came in with our financing and we were ready to go home with a truck. After that situation, we figured that we do not want to spend our money at that dealership, there is plenty of comparables to the truck we were getting and it was not like we were getting a sweet deal. If this is how we were treated before we gave our money, how are we suppose to be treated after we give our money. We were looking at the Red 2010 Chevrolet Silverado with 52K miles on it, I would love for management to reach out because this was appalling! More

Great experience at Amesbury Chevrolet Kelsey was friendly knowledgable and honest. Karyn was also helpful knowledgable and efficient. My buying experience was my best so far and I would d Kelsey was friendly knowledgable and honest. Karyn was also helpful knowledgable and efficient. My buying experience was my best so far and I would definitely go back. Scott M More

Karyn & Walter provided great service! This was by far the easiest car buying experience I have had. They were honest and efficient, simply looking to make the experience easy for me. I w This was by far the easiest car buying experience I have had. They were honest and efficient, simply looking to make the experience easy for me. I will definitely be back, thank you. More

very easy to deal with was in for oil change.started joking with sales manager about making me a deal i couldn't refuse.didn't even know if they had what i was looking for.t was in for oil change.started joking with sales manager about making me a deal i couldn't refuse.didn't even know if they had what i was looking for.they had one truck that fit my specs. they made a deal i couldn't refuse. drove home new truck. More

2017 Silverado Purchase no pressure to buy Well done Amesbury Chevrolet the team was friendly and honest and very easy to work with at a fair price. A great feature was the internet website w Well done Amesbury Chevrolet the team was friendly and honest and very easy to work with at a fair price. A great feature was the internet website while on vacation in Wisconsin and Kristin texting me with various truck options and changing my appointment. More

2015 Chevy Traverse Purchase Wonderful experience because of Karyn Ingram. We were a little hesitant to proceed with the purchase of a vehicle we located on line. Once we met wi Wonderful experience because of Karyn Ingram. We were a little hesitant to proceed with the purchase of a vehicle we located on line. Once we met with Karyn, her sincere, honest, helpful and professional approach, definitely sealed the deal for us. Thank you Karyn. Joan Barlow More

2017 Silverado Purchase Easy No BS process. Fair value for trade. Jeff & Karyn made process simple. This is second Silverado I have purchased at Amesbury, and it probably wi Easy No BS process. Fair value for trade. Jeff & Karyn made process simple. This is second Silverado I have purchased at Amesbury, and it probably will not be the last. More

Best experience I've had ever No BS. Pleasant and honest. A real pleasure to work with. Met with Eric Martin and Brian Lehman. No pressure or "last day gimmicks to buy now". Would No BS. Pleasant and honest. A real pleasure to work with. Met with Eric Martin and Brian Lehman. No pressure or "last day gimmicks to buy now". Would recommend to anyone. More

A better experience than the last place I bought from. The first person I dealt with was the business development rep Courtney via email. Super friendly & very helpful. I even had her do some reaserch on t The first person I dealt with was the business development rep Courtney via email. Super friendly & very helpful. I even had her do some reaserch on the vehicle for me because I was driving two hours to look at this car. She got right back to me. When I reached the dealership I met Courtney & she introduced me to my salesman Charley. A young gentleman who I quickly learned was a car guy like myself & instantly felt comfortable. He got all the info out of the way first so I could just concentrate on the test drive. Loved the car now came the part nobody looks forward to. Haggling. It took awhile but Charley did a great job getting near where I wanted to be. He knew I drove quite a ways to look at this car. Then it was on to finance where I met Karyn. Super nice and extremely intelligent. She explained my options in a way no other person in the finance department of a dealer has ever done. It was enlightening. Very pleased with the dealership, the staff, & experience in general. More