Alpine Nissan of Denver Service Department

Excellance! Your service is as good as it gets. Simon and his team did a great job. We bring both of our cars in for all of there maintenance and have never been Your service is as good as it gets. Simon and his team did a great job. We bring both of our cars in for all of there maintenance and have never been disappointed. More

oil change I went in for an oil change. The service guy up sales the package of 3 oil changes ,tire rotation,and 3 point inspection, and car washes. After an hou I went in for an oil change. The service guy up sales the package of 3 oil changes ,tire rotation,and 3 point inspection, and car washes. After an hour an half, when I went to check out, another service guy helped me. First he asked me to sign papers and didn't go over what they where, and I told him "aren't you going to go over inspection?" His response was after you sign these papers" (as he rushed through) When he went over the inspection he didn't mention tire rotation, so I asked if they did it since it wasn't mentioned. He had no idea, so he asked the other techs who weren't sure. One tech overheard and said he would go grab my car and do rotation. As he grabbed my keys another tech came over and said she did it but forgot to write it down. When I asked the service guy if the did the car wash, he said "no because it was broken and wouldn't be up for another 30days. He DIDNT offer any compensation for the next time. This place has no communication and I will be dreading the next time I go in for oil change since I have 2 more oil changes in my package I bought. More

Oil change Who plans for an hour and a half for an oil change and tire rotation? I didn’t but as it turned out, I should have. Who plans for an hour and a half for an oil change and tire rotation? I didn’t but as it turned out, I should have. More

Service The service and employees at this dealership go above and beyond. The service advisor, Martin Gonzalez was great. He made me feel welcomed. The ser The service and employees at this dealership go above and beyond. The service advisor, Martin Gonzalez was great. He made me feel welcomed. The service customer area is great. There is coffee, bottled water, and very comfortable seats and a large TV. More

Great to Fair The General Manager has been very responsive to inquiries and request for assistance! Perhaps specific to the model of car (Saturn) and the extend The General Manager has been very responsive to inquiries and request for assistance! Perhaps specific to the model of car (Saturn) and the extended warranty authorization, the Service Dept has not been timely - the car has been with the Service Dept for 9 days without any work completed! Those things can happen, but there has been little/no proactive communication, nor any offer to assist with a "loaner" car during the long delay. More

Poor Service I purchased a vehicle here this year. I also purchased some additional warranties. The battery is in good condition, but the truck will not start. Lo I purchased a vehicle here this year. I also purchased some additional warranties. The battery is in good condition, but the truck will not start. Low mileage. I need the vehicle to drive to see family for Christmas. I was told by the service department that I should get a rental car. More

The Truth I went there for a mysterious problem with my horn, which they fixed. They also changed my oil (my request), then told me my front brakes needed to b I went there for a mysterious problem with my horn, which they fixed. They also changed my oil (my request), then told me my front brakes needed to be replaced for $350. I told them I'd hold off for now, as a few years ago they told me my battery needed to be replaced, and it lasted 3 more years. I took it to Midas for a 2nd opinion on the brakes, and was told they were fine and the only thing they'd suggest was to clean and adjust the rear brakes for $25. Guess which one won! More

Well Done Appointment was set up quickly without any problems. Due to our scheduling the vehicle was dropped off on a Sunday; and had to be parked on the stree Appointment was set up quickly without any problems. Due to our scheduling the vehicle was dropped off on a Sunday; and had to be parked on the street. The keys and info were placed in a very secure box at the dealer's service center. We called first thing Monday, and the vehicle had already been checked in to the service center. By mid day the electronic and mechanical issue with the non-slip traction control was fixed. So far so good. The Frontier was still new so the fix was covered by warranty. More

Terrible experience in the service department The staff working in the service department tried to sell me repairs/maintenance I didn't need. Frank and John appeared to be working hard for me, but The staff working in the service department tried to sell me repairs/maintenance I didn't need. Frank and John appeared to be working hard for me, but I saw my car sitting in the lot for an hour before John told me my car was ready. Staff were rude and acted as if I was there to annoy them. In my past experience, I've received a free car wash voucher, but didn't receive one this time. I feel Frank and John were angry because I didn't buy their overpriced maintenance they tried very hard to sell me. This experience makes me want to trade in my Nissan for a Honda, just so I don't have to deal with this again!!!!! Terrible experience!!! More

This is my 7th time back at their service dep in 4 months!! Another full day went by and Michelle, manager at the service department at the Nissan Larry H Miller on 104th in Thronton, CO still has my car and h Another full day went by and Michelle, manager at the service department at the Nissan Larry H Miller on 104th in Thronton, CO still has my car and has not gotten back to me with an update. This is THE 7TH TIME I LEAVE MY CAR WITH THEM AND THEY STILL CANNOT FIGUTE OUT what is wrong with it. I make my money with my car, another day of lost wages! Google review is posted, yelp review is posted, BBB complaint is filled, Corporate and upper management at that location are informed, Facebook review posted and no one keeps me informed. I am lossing double and expect a full refund for the unnecessary money they made me spend on things THAT DID NOT FIXED THE PROBLEM!!! Even Michelle caught two of her techs lying to my face about some unnecesary money they still wanted me to spend!! Please guys, be honest and figure out what is wrong with my car!! More