Alpine Nissan of Denver Service Department

Don't expect them to communicate well I brought my truck in at 7:30am for a few minor issues. I was told I would receive a phone call to let me know the price before any work was done and I brought my truck in at 7:30am for a few minor issues. I was told I would receive a phone call to let me know the price before any work was done and that the work would be finished that day. After waiting all day till 4:30pm I finally called them to check on the truck. I am told the old "I was just about to call you." and then I am told that they had done some of the work already without my permission costing $150 and that the other work needed to be done need my approval and now my truck would not be done till the next day. I specifically told them I had to have my truck before noon the next day and was assured it would be done by 10am. At Noon the next day I called again, since they don't seem to care enough to call you back, to find out my paperwork had been done 30 minutes ago and it was ready and he was, "just about to call me." Of course when I show up to get my truck I wait 30 minutes as they finish my paperwork that was supposedly done already. Really poor experience will probably never go back. More

My experience was good Everyone was friendly and helpful. They inspected my car and notified me on what things needed to be repaired. They also notified me on the cost of re Everyone was friendly and helpful. They inspected my car and notified me on what things needed to be repaired. They also notified me on the cost of repairs before hand. More

Fuel sensor problem. Michelle Marquis was very patient with me being upset over fuel sensor not under warranty. She explained in detail how the parts were in fuel tank and Michelle Marquis was very patient with me being upset over fuel sensor not under warranty. She explained in detail how the parts were in fuel tank and would take some time to fix. When I called to see when I could pick up vehicle, had to wait for call back from Michelle. It was too late then for me to arrange a ride to pick it up. Had to wait for next day. :( More

Fast and friendly In and out! This was such a wonderful experience! I will be returning! No pressure to do any other work that was not necessary. Totally honest In and out! This was such a wonderful experience! I will be returning! No pressure to do any other work that was not necessary. Totally honest More