Alpine Buick GMC

Held hostage by terrible service department I love my GMC. I hate my dealership! In the last year I have had parts broken and hammered back in place in a hope that I would not notice. I have I love my GMC. I hate my dealership! In the last year I have had parts broken and hammered back in place in a hope that I would not notice. I have had custom parts lost or stolen off of my vehicle. I do not trust them to touch my truck but I am stuck in an oil change for life that I have never used but they refuse to refund. I was scammed out of 500$ by this terrible xxxx hole on earth. Do yourself a favor and purchase your GM vehicle from any other dealer. I sure with I would have, my coworker has great experience at SUSS, you should go there. More

Horrible experience These guys are shady and will go out of their way to send you out of their dealership with a bad taste in your mouth... These guys are shady and will go out of their way to send you out of their dealership with a bad taste in your mouth... More

Some very Un professional staff. The minute you are given a verbal quote , you are rushed through the the buying process with additional fees that were not included in the verbal quo The minute you are given a verbal quote , you are rushed through the the buying process with additional fees that were not included in the verbal quote.my sales person had so “many Deals” going on when she agreed to assist me. Perhaps working with another sales person who had the time and focus would have eliminated the rushing. When you drive out of Alpine Buick GMC you can forget about customer service. A few of ladies that work at the reception desk are clueless and rude. Sharon in service is excellent. Unfortunately, she was not in when I picked up my car. Matt was helpful with having my car ready and waiting upon my arrival to pick it up. He accomidated my request for a no charge on a minor wheel alignment, although my request irritated him. When I drove out of the dealership and got on the highway,I noticed major hail damage on the hood of my car. When I called, Matt said I would have to call my IN Surance. That very well may be the case, but what kind of business let’s you drive away unaware of physical damage on your car that you did not drive in with. When I requested to speak with a manager, reception kept putting me into VM which I asked them not to do. I spoke with a salesman who explained that Acts of God are not covered. But I’m curious about his lack of professionalism when I asked why they didn’t inform me of the damage? A very sleazy dealership . I can’t imagine any good reason for recommending this place. It’s also filthy. More

Couldn't even get a quote on a new vehicle after 3 days! Sent an email and called on a Monday morning for a quote on 3 different 2018 Acadia's. I was told by Kayli that we would have quotes that afternoon. N Sent an email and called on a Monday morning for a quote on 3 different 2018 Acadia's. I was told by Kayli that we would have quotes that afternoon. Never heard back. Called again on Tuesday and she said they had been busy and would get back to me soon. Finally received quotes on Tuesday afternoon for 2 of the 3 Acadia's that I requested quotes on. I was told the 3rd Acadia Denali wouldn't be quoted because I would get a better deal on the other (because it was a demo with 5220 miles on it). At that point, it clearly didn't matter that I wanted a quote on the more expensive Denali without all the miles too. The quotes I received didn't have my address on it (for taxes purposes) even though Kayli had that information. Also, the quotes did NOT include my trade in vehicle, which could make or break a deal. When asked, Kayli let me know that they just wanted to see if I was interested in the numbers or not. Not sure how I could be interested in numbers that aren't accurate with my correct address and didn't include my trade. Keeping in mind that if the deal was made, I would have to drive 4 hours from my home to the dealership. That is the reason why out the door numbers are so important to me before making a deal. I finally spoke to Kayli's manager, JR. He told me he would get with Kayli and see what they could do on my trade and they would get back to me with numbers. I never heard back from either of them and both knew that I needed numbers before Wednesday so I could make the drive there. I would not recommend this dealership unless you have about a week of time to waste. Keep in mind you can go to a different dealership and get competitive numbers within a couple hours on all the vehicles you actually requested numbers on. Terrible customer service... even when you are trying to buy a $50,000 vehicle. They clearly don't appreciate their customers. More

ripoff price on service step father [87 years old] had service done on his buick . they found out other minor problems and repairs were done at hundreds of dollars more th step father [87 years old] had service done on his buick . they found out other minor problems and repairs were done at hundreds of dollars more than other buick dealer later quoted for the same service. will not recommend alpine for any repairs because of cost. More

Awesome mechanical service, wonderful customer service They took care of all my concerns, and were extremely helpful, courteous and I believe went out of their way for me. They were understanding of my con They took care of all my concerns, and were extremely helpful, courteous and I believe went out of their way for me. They were understanding of my concerns, and had no problems getting all of them handled in a timely fashion. More

Rick Vidal and Alpine motors Rick is there for the customer not to put money in his pocket! Alpine has the friendliest staff and everyone is very helpful in everything they do! Rick is there for the customer not to put money in his pocket! Alpine has the friendliest staff and everyone is very helpful in everything they do! More

Mike Malone was very accomodating and found what we needed! Mike Malone saw our problem with our present Buick and solved our problem with a different model. Our previous experience at Alpine did not fulfill Mike Malone saw our problem with our present Buick and solved our problem with a different model. Our previous experience at Alpine did not fulfill our needs, but Mike did. More

Very knowledgeable and helpful! Reliable service you can count on. More than just the minimum required, they set the bar high for full service! Definitely happy with my vehicle servi Reliable service you can count on. More than just the minimum required, they set the bar high for full service! Definitely happy with my vehicle service. More

Good professional car dealership Very pleasant experience. This is is my 2nd time to buy a vehicle at Alpine Buick and have recommended it to many friends and family. Very pleasant experience. This is is my 2nd time to buy a vehicle at Alpine Buick and have recommended it to many friends and family. More