Alpine Buick GMC
Littleton, CO
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Helpful without being too pushy. Knowledgeable about their inventory and models Willing to allow test drives with minimal effort and long enough to evaluate the vehicle their inventory and models Willing to allow test drives with minimal effort and long enough to evaluate the vehicle More
Took my '97 Ford Ranger XLT in for their $49.95 alignment special. Pulled to the left when I picked it up. I thought maybe I was imagining it so I drove it a few more times and confirmed it was pulling to special. Pulled to the left when I picked it up. I thought maybe I was imagining it so I drove it a few more times and confirmed it was pulling to the left. I called before my 3000 mile/3 month warranty had expired and was told they were too busy and to call back. When I called back it went straight to voicemail (midday - midweek?) and left a voicemail. They never called me back so I called again today and was told I was beyond my warranty and would have to pay to have it aligned again. I have pull a total of 223 miles on my truck in the past 3 months. I told him that was unacceptable and they needed to make this right or I would tell everybody how they treat their customers. This is ridiculous. I checked YELP today (before I added my review!) and found out that this seems to be how they treat everyone. Don't be a victim of their terrible service! *We had a "service station" just down the street from us and they were great for years but something changed and they charged us $1200 to replace 3 oxygen sensors on my wife's car. Picked it up and it ran no better than before. Had them check it out again and my wife paid them another $250 and it still didn't run any better. I checked it over the weekend and found a defective rotor button (cost $8 ) and that fixed it. Called the garage and told the manager that I fixed the car for $8 and what did he want to do about it? He asked what I expected. I said how about free oil changes for my vehicles which would cost them next to nothing and he said nope. I told him that I would trash his business to save other consumers from the same terrible service. He laughed and said whatever. Took me less than 18 months and they are gone! I'm retired now so I have nothing but time. If you have to buy a Buick or GMC, go to Shortline. *I had a good experience with them when I was buying my Mazda CX-5 but I found an incredible deal at McDonald Mazda on a used vehicle and there was no way they could match that deal. AVIOD ALPINE BUICK GMC AT ALL COSTS! They suck. More
Service provided today was excellent and Cindy went above and beyond. Great customer service! We will be returning and using Alpine exclusively for our service. and beyond. Great customer service! We will be returning and using Alpine exclusively for our service. More
Our experience at this dealer was A+ buying a used truck. Joceline, our sales girl was excellent. She was very friendly and helpful and we enjoyed dealing with her. We got the truck we wanted for the pric Joceline, our sales girl was excellent. She was very friendly and helpful and we enjoyed dealing with her. We got the truck we wanted for the price we wanted and our trade in price was also fair. All in all it was a great experience. Thanks Alpine Buick. More
I am writing to say I am surprised that anybody gives their service dept a good rating.I have tried to give them multiple opportunities to keep my business after purchasing a New Denali HD 3500 truck and their service dept a good rating.I have tried to give them multiple opportunities to keep my business after purchasing a New Denali HD 3500 truck and have had several major issues.The last time I had service done I told them that my coolant warning was coming on 2 days later it came on again.Filled it myself.The final straw was I was notified by Onstar that I had a critical issue with my exhaust system that needed immediate attention I limped into the service dept. and was told they couldn’t get to it for 2 weeks if I left it.I was sold on a promise of great service and was told I would be well taken care of.What a disappointment! I know where I won’t be going when I trade for a new truck More
This had to be the one of the best and easiest experience we have had buying a vehicle from a dealer. Joel Kuntzman was our salesman and he made the process simple. He was friendly and helpful. I never felt we have had buying a vehicle from a dealer. Joel Kuntzman was our salesman and he made the process simple. He was friendly and helpful. I never felt pressured to buy anything while shopping. I looked at and/or test drove 8 trucks during my truck shopping experience. We will definitely be back when we are in the market for another vehicle. More
We were pleased with our salesman Isaiah, he paid attention to what we were looking for and stayed on target. We had a quick turnaround in getting done and out the door. attention to what we were looking for and stayed on target. We had a quick turnaround in getting done and out the door. More