Alpine Buick GMC South

Horrible service I recently found out there was a recall on my 2003 saturn ion. Mike shaw Buick gmc was the place I could go get my car services at. I look it in for t I recently found out there was a recall on my 2003 saturn ion. Mike shaw Buick gmc was the place I could go get my car services at. I look it in for the appointment at 10:00 and they said it would take 3 hours max.... It took over 5. Soon after receiving my car I got a call from the dealership saying they couldn't unlock my car and I must have given them the wrong key. I let them know that it's the key I use everyday and I've never had a problem with the locks. Well come to find out later that night when I got out of school they actually broke the lock on my drivers side door. Not only that but now the back end of my car is covered in scratches that were not there until I picked up my car. When I called to talk to them about it they started yelling at me and told me it's my problem and that they refuse to fix it. I can't afford to fix it because I'm a struggling college student. Absolute horrible service and they won't even take responsibility for breaking my locks. DO NOT GO HERE!!!! More

Best car buying experience I've had! My husband and I have been to many dealerships in the past, and we always seem to have to give up an entire day or dedicate an entire day to buy a car My husband and I have been to many dealerships in the past, and we always seem to have to give up an entire day or dedicate an entire day to buy a car. We just recently purchased my vehicle from another dealership, and it turned out to be an all day affair. When we went to Mike Shaw one night (to look for my husband a new truck), we were approached by Lete Robinson and he was very friendly! He spoke with my husband for a bit about what he was interested in and showed him a truck he may have been interested in. Immediately my husband loved the truck! While we were looking it over, the sales manager, Mark, came out with a smile and greeted us. Very professional and friendly man! The next day we came back with our truck for the trade in and sat down to see if the numbers would work. We knew where we were comfortable to be and they was able to get us there and all within 2 hours! That was a great experience for myself because no one likes to be at a dealership all day. The finance department was amazing as well! We were able to get a great rate and it was nice that many of the people we worked with were former military and appreciated/understood the military lifestyle we live. I would definitely buy another vehicle from them and recommend them to anyone! Very happy with my service from them and they will treat you like family! More

HAVE TO READ THIS! This was the easiest, smoothest, well accommodated car buying/leasing experience in my entire life. The magnitude of customer service was phenomenal. This was the easiest, smoothest, well accommodated car buying/leasing experience in my entire life. The magnitude of customer service was phenomenal. My husband and I have been telling everyone who we show our brand new Arcadia to about the dealership and how they were super at working with us and with what we had to offer for collateral. I will be coming back to this dealership in 39 months to return this current leased vehicle and I WILL BE PURCHASING MY NEXT VEHICLE FROM MIKE SHAW GMC! My husband and I were surprised that they told us to go home and that once everything was final with the financing they would give us a call, at first we thought that it was their polite way of saying "we can't help you with what you have as collateral" which was a small down and negative equity from our last purchase at a different dealership. However I was so proven wrong at 5pm sharp as they said they called us and invited us to return at out leisure either that night before 8pm or set up a time the next day to finalize our paperwork. I inquired as to why they let us go home and that I initially thought it was a get out of here ploy and I was told by Mike that their dealership doesn't want people sitting, standing around for hours waiting for financing to be established when they could be at home or running errands. This concept that they have with that theory should be implemented in every dealership. I really appreciated how they treated us, they continuously stated that they were grateful for our business. They all thanked my husband at least twice for his sacrifice of being a soldier and also told me thank you for supporting him in his decisions and that although it can be rough at times they still thanked me. They reassured me multiple times that they wanted to make sure that I had not only a safe vehicle but one that would conform to our ever growing family ensuring that when my husband was deployed I would have a reliable, modern, safe vehicle cause they didn't want me getting trapped in an unsavory side of a new town with the kids, no husband for a rescue or signal by my cell phone. I felt like it was all about my family. I never heard anything at all about things for themselves, benefits they get, horror stories of previous buyers which we heard at the previous dealerships we went to looking for a vehicle....we got treated like royalty and that we were important enough to them that they made it happen. I looked at our credit report and the previous dealership we went to just a day earlier had 9 inquires from various lenders and Mike Shaw only had 2 so I know for a fact that they were minimizing that negative impact on our credit which is very important to me. I honestly will be back to this dealership to do my next vehicle purchase guarantee. I thank the entire team there, I don't remember everyone's name but they did all introduce themselves to us through out the evening but I want Mike our sales rep to get an extra applause for his service as well as our financing manager Todd who explained everything beautifully about our lease since this was our first one. THANK YOU MIKE SHAW GMC More

My experience was great! I would definitely recommend them to others. They were all so friendly and helpful! They listened to weekday I wanted and could afford and helped me g I would definitely recommend them to others. They were all so friendly and helpful! They listened to weekday I wanted and could afford and helped me get my 2014 GMC Terrain More

Service Eric Bates was up to date on what needed to be done to help modify my 2007 Yukon. He had all the paperwork ready on my arrival which made my sign in Eric Bates was up to date on what needed to be done to help modify my 2007 Yukon. He had all the paperwork ready on my arrival which made my sign in time minimal. I have used Eric most of the time when my visit was more than an oil change. He has not disappointed me. More

Great Service Anthony provided professional and courteous service and worked very hard to ensure my vehicle was safe and provided me with excellent value for my mon Anthony provided professional and courteous service and worked very hard to ensure my vehicle was safe and provided me with excellent value for my money. I would use this location in the future and will recommend it to others. More

Service visit This was my first visit after buy a used Buick from my Father in Law. I was well received and all questions were explained and even more information. This was my first visit after buy a used Buick from my Father in Law. I was well received and all questions were explained and even more information. Since they know the history I was able to have work done that had been missed. The car runs great now with extra zip and milage. I also returned to my car and found they had washed it for me! Great! The popcorn was good too!! More