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Alpine Buick GMC South

Colorado Springs, CO

4.3
689 Reviews
Since 2005, we've been providing a unique and personalized car-buying experience that we like to call the Alpine Difference. Our commitment to exceptional service, unwavering integrity, community commitment, and promoting an inclusive workforce is what sets us apart from the competition. We believe in building lifelong relationships with our customers by going above and beyond to exceed their expectations. We take pride in upholding the highest standards of honesty and respect in all our interactions. As a local, family-owned business, we're passionate about giving back to our community and supporting women's and children's causes. At Alpine, we celebrate diversity and believe in promoting equity and inclusion in our workforce. Our team is our strength, and we're proud to have a diverse leadership team that includes bilingual, female, and Hispanic members. We invite you to browse our inventory online, request more information about our vehicles, schedule a test drive, or inquire about financing. Our dedicated sales team is here to help you find the perfect car that fits your needs and budget. If you can't find what you're looking for, don't worry - simply fill out our CarFinder form, and we'll notify you when a vehicle that matches your search arrives. We look forward to serving you and showing you the Alpine Difference!
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1313 Motor City Drive

Colorado Springs, CO

80905

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Showing 689 reviews

May 12, 2016

Chris is the best sales person. He fights hard to get you a great deal and really listens to the customer. I have reverted several people his way and would only by a c More

by Rgoodell
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Manaois
May 12, 2016 -

Alpine Buick GMC South responded

Thanks Rgoodell for the review on Chris. He has consistently been our top salesperson and these are the reasons. Thanks for sharing publicly about his performance. We look forward to working with you again in the future.

April 24, 2016

World Class Customer Service! The sales team was amazing, they assisted my family with the car buying process in a manner I have never witnessed. They were honest, caring and the More

by King.family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lawrence Porter
Apr 27, 2017 -

Alpine Buick GMC South responded

Thanks for your review!

April 23, 2016

Unethical Advertised on Auto Trader a BMW 135is for sale, I contacted the dealer the morning of 4/22/16 accepted their price. Was told that they would call bac More

by Johna
Customer Service
Recommend Dealer
No
Employees Worked With
Everett Morrow
Apr 25, 2016 -

Alpine Buick GMC South responded

Johna- My name is James Berry, and I am the General Manager at Mike Shaw Buick GMC. I would like the opportunity to discuss your experience with our dealership. Please contact me at 719-636-3881. Thank you.

Apr 25, 2016 -

Johna responded

Hi James, left you a voice mail. Not much more to add other than I found you via Autotrader spoke to Sam a couple of times in the morning about the car (she provided estimate of shipping the car to Seattle, your finance rate etc). Told her we would buy the car she then asked for our address to calculate the tax, license etc to include in the price. Promised to call me back. By the way my first question to Sam was "is the car still available", she responded yes. Called a couple of times in the afternoon she was away from her desk. Signed to paperwork with our credit union for the loan so we could wire you the funds.........Next I heard was the message from Everett which I still have a recording of if you are interested. Pretty poor, I would have been fine if told off the bat that you had a pending offer and then received the voice mail. But to be told "okay" after I told Sam we would buy the car, obtained the loan to buy it worked on shipping companies to truck it to Seattle I was pretty pissed off. Frankly you should be pissed off at your staff as well.

Apr 27, 2016 -

Alpine Buick GMC South responded

Johna, we understand your frustration about the BMW not being available after discussing it on the phone that morning. Unfortunately, the person you dealt with did not know that another customer had already processed a wire transfer for the BMW and that they were pre-approved prior to your call that morning. We apologize for the inconvenience this created and for the lack of communication. We certainly do not intend to have these kinds of issues and hope to be able to prevent them from happening in the future. My name is James Berry, General Manager at Mike Shaw Buick GMC. Please contact me at (719) 636-3881 if you would like to discuss this further.

May 31, 2016 -

Alpine Buick GMC South responded

We apologize for the inconvenience this created. We certainly do not intend to have these kinds of issues and hope to be able to prevent them from happening in the future based on your feedback. My name is James Berry, General Manager at Mike Shaw Buick GMC. Please contact me at (719) 636-3881 if you would like to discuss this further.

April 11, 2016

Eric has always very helpful and went above and beyond The best and cleanest dealership in Colorado Springs and supports the military. I have been going to Mike Shaw for 2 years since we came from Korea an More

by Tiff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2017 -

Alpine Buick GMC South responded

Thanks for your review!

March 31, 2016

Fast, professional and cost effective Worked with Anthony, he understood my concerns and needs. Provided a really nice loaner vehicle until my vehicle was done and even with all of the wor More

by D Clevinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2017 -

Alpine Buick GMC South responded

Thanks for your review!

March 08, 2016

Could not ask for better service I have worked with Eric Bates for quite a few years now and he has always been friendly, honest, up front, and goes over problem in laymen terms where More

by Sammie L Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2017 -

Alpine Buick GMC South responded

Thanks for your review!

January 08, 2016

Great car buying experience! The staff is well trained and knowledgeable about their vehicles. They did not put any pressure on me to make a purchase. I felt very comfortable spea More

by Hansford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill, William Lawson
Apr 27, 2017 -

Alpine Buick GMC South responded

Thanks for your review!

December 18, 2015

Purchased used vehicle. Searched for months on end for a truck. Finally found an 2011 Nissan Titan at a perfect price. Got me through the purchase process and on my way on th More

by Angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Huey Stewart Jr.
Apr 27, 2017 -

Alpine Buick GMC South responded

Thanks for your review!

December 16, 2015

Buying new car Great experience with all of the GMC staff. Very well run organization with nothing in the way of hard sells. Ray was a great help from beginning to More

by 12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray in Sales
Apr 27, 2017 -

Alpine Buick GMC South responded

I am sorry to hear about your experience. We want to do what we can to help improve things going forward. Please contact me at (719) 425-4856. James Berry, General Manager, Mike Shaw Buick GMC.

November 29, 2015

Oil change Yes I went in for a $29.00 oil change! I left paying $ 49.00. I understand for my type of vehicle ( GMC Terrain) and tax it would be,maybe 42-43 doll More

by Kenneth9475
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nov 30, 2015 -

Alpine Buick GMC South responded

My name is Anthony Downs and I am the General Manager at Mike Shaw Buick GMC. I would like to discuss your experience at our dealership with you. Please contact me at the on my direct line at 719-866-1110. Thank you, Anthony Downs

Apr 27, 2017 -

Alpine Buick GMC South responded

I am sorry to hear about your experience. We want to do what we can to help improve things going forward. Please contact me at (719) 425-4856. James Berry, General Manager, Mike Shaw Buick GMC.

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