205 Reviews of Alpine Buick GMC - Service Center
Poor communication and didn’t service everything or address the issues. Always a long wait and crowded. Never followed up with ordered parts. Or service. address the issues. Always a long wait and crowded. Never followed up with ordered parts. Or service. More
Could not provide adequate parts, communication or estimated time to complete repairs despite a two weeks in the shop for diagnostic. No sense of urgency, care, or professionalism to the client and a estimated time to complete repairs despite a two weeks in the shop for diagnostic. No sense of urgency, care, or professionalism to the client and absolutely no courtesy! Never service your vehicle here! More
Appointment for nail in tire and engine light. Car received oil change, tires rotated. I didn’t ask for that. Sent my daughter home with mail in tire and did not run diagnostic for engine light. Car received oil change, tires rotated. I didn’t ask for that. Sent my daughter home with mail in tire and did not run diagnostic for engine light. UNBELIEVABLE. More
Juan Sotelo was very professional and helpful. Everyone else in Service was not. Including me, there were 6 cars waiting to get checked in and only one Service Tech was making a less than stella Everyone else in Service was not. Including me, there were 6 cars waiting to get checked in and only one Service Tech was making a less than stellar effort getting customers checked in. I got rather assertive with Juan about the situation, I don’t believe inappropriately so, and Juan clearly addressed the lackluster effort of the other Techs to begin paying attention to how many people were waiting to get checked in. FYI…it was clear as I was standing in the garage area that the other techs weren’t busy with helping other customers. Within a couple of minutes there were 4 Techs outside checking customers in. More