Alpine Buick GMC - Service Center

The technician who greeted me was courteous and helpful. My personal service manager, Skylar, was friendly and knowledgeable. I’m from New Mexico and purchased my vehicle from Alpine, Because of the poor Cu My personal service manager, Skylar, was friendly and knowledgeable. I’m from New Mexico and purchased my vehicle from Alpine, Because of the poor Customer service I was receiving In Albuquerque. I recently had some issues with my 2023 canyon AT4X, Which were misdiagnosed by a dealership in Albuquerque. I had a business meeting in Denver and decided to drive to it so that I could have my truck Worked on at Alpine. It was refreshing to have the customer experience I had at Alpine. Everyone was courteous and knowledgeable. More

Excelente servicio y buen trato sin contratiempos y recomendando tender cosas futuras para prevenir daños recomendando tender cosas futuras para prevenir daños More

Dear Andy, I just wanted to take a moment to recognize Jennifer, your outstanding Service Manager at GMC. She truly exemplifies professionalism, kindness, and excellence in everything she does. Her dedica Jennifer, your outstanding Service Manager at GMC. She truly exemplifies professionalism, kindness, and excellence in everything she does. Her dedication to providing exceptional service is evident in the way she handles every situation with grace and efficiency. Jennifer’s genuine kindness and warm approach make every interaction feel welcoming. Her professionalism and attention to detail ensure that every concern is addressed with care and precision. It’s rare to find someone who combines expertise and compassion so seamlessly – Jennifer is truly one of a kind. You have a gem on your team, and I wanted to make sure you knew just how much her efforts are appreciated. Warm regards, More

I'm not sure why they bother with appointments. Both times I've been here has resulted in a lengthy wait. This time took over 25 minutes to see an employee and just short of 2 hours for the oil cha Both times I've been here has resulted in a lengthy wait. This time took over 25 minutes to see an employee and just short of 2 hours for the oil change. This is also the first facility that doesn't wash the car before returning it. I luckily checked my oil life before I left and found it it hasn't been reset. The service agent reset it for me but given my experience of the visit I made her show me the oil was fresh. I assumed my first visit was an anomaly but the second try has convinced me not to return. More

I trust they're work. I'm comfortable driving I my car after they have serviced it. I'm comfortable driving I my car after they have serviced it. More

Whether it is sales or service, Follow-up is atrocious from multiple personnel on multiple occasions from multiple personnel on multiple occasions More

Skyler did a fantastic job of getting my truck taken care of without requiring multiple trips. It was much appreciated as I do not live near by. of without requiring multiple trips. It was much appreciated as I do not live near by. More

Jenny in service is awesome. Always recommend alpine to everyone looking foe anything vehicle related. Always recommend alpine to everyone looking foe anything vehicle related. More

I did not understand why I made an appointment to get service done, to wait two days for the service department to finally call me back once they performed all of the test. Seems like I could have just service done, to wait two days for the service department to finally call me back once they performed all of the test. Seems like I could have just dropped off my vehicle, to get the same response two days later. More

Positive was a problem was found. Negative was that it took 5+ months to fix and communication was a struggle. Battery was dead at the end of the time. Had to pay to get it replaced. Negative was that it took 5+ months to fix and communication was a struggle. Battery was dead at the end of the time. Had to pay to get it replaced. More