Alpine Buick GMC - Service Center

Waited 2 hrs to get my truck back, when they told me it was ready the day before. was ready the day before. More

This was my third experience with the Service Department. This visit for a non safety recall. A+ service and wait time was completely acceptable. I do appreciate that for a less than two hour task I was able This visit for a non safety recall. A+ service and wait time was completely acceptable. I do appreciate that for a less than two hour task I was able to wait for my car and not leave it for a full day or more. 👍 More

Not at all satisfied with appointment schedule. Made an appointment three weeks out. Came in night before to drop off truck. After check in they said they couldn’t get to it for 5 days. Why do we m Made an appointment three weeks out. Came in night before to drop off truck. After check in they said they couldn’t get to it for 5 days. Why do we make appointments? I needed my truck before that. They had texted a couple of days out reminding me of the appointment, why not inform me then they wouldn’t get to it for five days. More

I feel uncomfortable with him, because he was uncommunicative about some details on my suv, he was rude. My suv has a problem with oil, it didn’t have anything so I had a questions about what ha uncommunicative about some details on my suv, he was rude. My suv has a problem with oil, it didn’t have anything so I had a questions about what happened with that problem. He said maybe it was my fault and he was wrong because it’s a recall from some gmc trucks. More

Great service very friendly kind car drove great until we got to sweat water and engine light went off and stalled. We had to leave it in Abilene Texas to get fix but thank goodness for gmc warranty and gmc got to sweat water and engine light went off and stalled. We had to leave it in Abilene Texas to get fix but thank goodness for gmc warranty and gmc rewards program .. thank you… I know they will find the problem More

I brought my truck in with a check engine light. I checked the code beforehand. The code was for a particulate matter temperature sensor (p118b). After diagnosis the mechanic determined the reason f I checked the code beforehand. The code was for a particulate matter temperature sensor (p118b). After diagnosis the mechanic determined the reason for the code was low voltage in a secondary battery. I agreed to have them replaced. After being replaced they said the code was still causing a check engine light so then after replacing the batteries they replaced the particulate matter temperature sensor. I really felt taken advantage because they said the reason for the code was batteries but in the end it was just the sensor that needed to be replaced. Also when picking up my vehicle I was given a receipt but I didn’t receive any paperwork on the multi point inspection so I have no information on if the batteries were actually bad. I really feel like they could have easily just made up the battery situation to squeeze out an easy $600.00. Each time Skyler called me I wasn’t able to answer so I have voicemails to prove that the original problem was as only the batteries and then after the batteries were replaced the problem was the particulate matter temperature sensor. When I asked about this the service writer got very quiet and didn’t say anything. Didn’t direct me to a manager. It felt like I caught him in a scam the way he acted. This dealership has definitely lost my trust and I won’t be bringing my vehicles back. Also for someone who has bought 2 GMC trucks since 2020 I will most likely not be buying vehicles from this dealership now. More

It was my first time there and my experience was fantastic! My oil change was really fast! It took less than an hour. :) fantastic! My oil change was really fast! It took less than an hour. :) More

Andrew was above and beyond excellent. He definitely went the extra mile arranging for GM roadside service and then stayed late on a Saturday to make sure we were taken care of. You don't He definitely went the extra mile arranging for GM roadside service and then stayed late on a Saturday to make sure we were taken care of. You don't find that level of service any more. More

They did not find all the things wrong with the car before they started working on the timing chain they found other things after the timing chain was replaced. before they started working on the timing chain they found other things after the timing chain was replaced. More

Forgot to do the oil change, even though they confirmed it was done. Asked to make sure they topped off all the fluids. After wife drove car home checked and one was completely empty, and the brake fluid it was done. Asked to make sure they topped off all the fluids. After wife drove car home checked and one was completely empty, and the brake fluid was on minimum so they definitely didn’t top off the fluids But they did charge for it More