Alphorn Ford

Not stellar Walking into Alphorn was like walking into the stereotypical used car lot. While the salesman was friendly and attentive, hard selling only gets you s Walking into Alphorn was like walking into the stereotypical used car lot. While the salesman was friendly and attentive, hard selling only gets you somewhere when dealing with a customer who wants to be pushed around. Successful sales come from listening to what the customer is looking for and offering it to them for a reasonable price. Offering what they've specifically stated they aren't interested in loses you the sale which is why I didn't buy from Alphorn. However, on a high note, the financing gal is charming, helpful and listens to what the customer is saying. More

They make promises that they do not keep. We got a Jeep Liberty in our price range but have had problems from day 1. At the beginning they were all more then wiling to please but once we started having p Liberty in our price range but have had problems from day 1. At the beginning they were all more then wiling to please but once we started having problems that changed. We had mechanical problems and they came and picked up but unaware to us if they work on your car that voids your 90 day return policy. They never verbally told us this or gave us any papers. Also, they offered to switch out our jeep with another but when we got there they wanted to charge us $1000.00(on phone they said even swap per the general manager) Of course got very heated and we left without the new car but they did offer a gas card for our time which we declined. Now we noticed our title we received in mail. It is a branded title which means it says not actual mileage in title. Which this reduces car value. It is Wisconsin law they have to inform us of this title which they never did. We have the Wisconsin buyers guide and the title registration filled out by the general manager, Chad Manor and he failed to mark that it is a branded title. We did try to contact him and he did not want to discuss this. On 2 different phone calls his responses was: Have a nice day (being sarcastic) and hanging up and "it's your problem now bud". We are pursuing legal action on there errors and also we did call on day 81 since we had the 90 days per their website but he said was void since they worked on car (which that is not stated on website or any papers). We never want to deal with them again. They are the slimiest dealership I have ever seen. Stay far away!!! More

I came up to help my nephew with purchasing a car. He took me to Alphorn because they had a really good selection of vehicles in stock and they happened to have an F-150 with the specific color he liked took me to Alphorn because they had a really good selection of vehicles in stock and they happened to have an F-150 with the specific color he liked in stock. I've always been wary about car dealers trying to work you and beat you up, however the experienced with Chad and Alphorn was the best experience I have ever had at ANY car dealership anywhere. Its almost unfortunate I don't live in the area. Chad was really patient with us, and worked with us to help us get to the payments that we wanted to get to. He gave us options and it felt as though he was always working to make us happy. Once we were able to get the pricing situated we signed all the paperwork and we were off. We have even gotten a thank you card in the mail since my Howard purchased the F-150. The facilities are clean, the people are kind, and for once in my life, I didn't fell like I was being pushed around by someone trying to push a car on me that I wasn't 100% set on. Thanks Chad and the Alphorn team for an amazing experience. If only all other dealers were like you. More

The price was excellent and the service was outstanding. I would recommend this dealership to anyone looking for a car. The people are great and the experience was all I could ask for! I would recommend this dealership to anyone looking for a car. The people are great and the experience was all I could ask for! More

Al helped me get the truck I wanted,and he took the time to show me how to use the Navigation.Al also set up my blue tooth phone and helped me get a topper for my new platnum. to show me how to use the Navigation.Al also set up my blue tooth phone and helped me get a topper for my new platnum. More

I love the car that I bought from Chad! Not only did I get great customer service but I also am extremely satisfied with the price I paid for my car. When I buy my next car it will be at Alphorn through get great customer service but I also am extremely satisfied with the price I paid for my car. When I buy my next car it will be at Alphorn through Chad. More

Alphorn Ford made buying a car easy! They answered all of my questions and were very professional keeping me up to date throughout the process. I especially liked the review of optional coverages by Amos of my questions and were very professional keeping me up to date throughout the process. I especially liked the review of optional coverages by Amos to protect my credit rating and new Ford Edge. I'll definitely recommend Alphorn to friends and family! More

I am unfortunately out of state now, but I compare every dealer that I consider or do business with to the Alphorn team as they are in a class of their own. It's called doing business in a honest, fair, and dealer that I consider or do business with to the Alphorn team as they are in a class of their own. It's called doing business in a honest, fair, and straight forward approach that is hard to find these days when looking to buy another vehicle. More

It was a great place to work with because they care about everyone who walks through there door! I would tell any one I know to go experience it for themselves!!! everyone who walks through there door! I would tell any one I know to go experience it for themselves!!! More

Nathan and Chad sold us our first new truck we have ever bought. I was worried about the payment being more than my trade in but they worked it out with the bank and were able to keep our same payment. bought. I was worried about the payment being more than my trade in but they worked it out with the bank and were able to keep our same payment. Nathan drove 9 hours round trip to install our new cover for us to. I would recommend them to anyone! More