Alphorn Ford

Thank you Mike and Taylor for making our recent vehicle purchase easy. This is our second Alphorn Ford vehicle; our first purchase is still running well due to the great service staff there! purchase easy. This is our second Alphorn Ford vehicle; our first purchase is still running well due to the great service staff there! More

Friendly and knowledgeable. No pressure no hassle shopping and purchasing experience! Will not be my last purchase there! shopping and purchasing experience! Will not be my last purchase there! More

Relaxed dealership will work with you to find what your looking for in my case one not even on the lot will be looking for my wifes vehicle soon and this will be our first stop looking for in my case one not even on the lot will be looking for my wifes vehicle soon and this will be our first stop More

Pleasant experience our salesman Jason was calm, easy to deal with and fair. I feel I received a good price on my trade-in, and a great price on my new vehicle. I felt J our salesman Jason was calm, easy to deal with and fair. I feel I received a good price on my trade-in, and a great price on my new vehicle. I felt Jason was really listening to what I wanted, and they all went out if their way to meet all my requests. Overall a great experience. Not the usual high pressure sales you often deal with these days. More

Change of mind I have been to this dealership before and was not impressed with the experience. I decided to give it another try and Jason completely changed my opin I have been to this dealership before and was not impressed with the experience. I decided to give it another try and Jason completely changed my opinion. He was very accommodating and personable with no "BS." I walked out with a new F 150 and will go there again for my next vehicle and hopefully I get the same results. More

Came in for Service, bought a new truck We came to you for service on a vehicle we did not buy from you. We were treated with quick friendly service that we didn't get from the dealer we bou We came to you for service on a vehicle we did not buy from you. We were treated with quick friendly service that we didn't get from the dealer we bought the vehicle from. We found a truck on your lot that we liked, and decided to trade in and buy it. Fast friendly service, and treated like a friend. Very nice experience. We will recommend your dealership to our friends and family. More

Excellent experience I knew what I wanted and several options were presented to me so that I could make an informed desicion on my purchase into the Ford family of vehicle I knew what I wanted and several options were presented to me so that I could make an informed desicion on my purchase into the Ford family of vehicles More

Fantastic dealership! The Alphorn Ford dealership in Monroe, WI has provided by far the best experience for myself & my family during our quest for vehicles. The members of The Alphorn Ford dealership in Monroe, WI has provided by far the best experience for myself & my family during our quest for vehicles. The members of the team are great and Tony Rice is the best to work with! It was such an easy and exciting process purchasing my 2012 Ford Focus Hatchback from Tony himself. 10/10 would recommend Alphorn Ford in Monroe, WI for anyone's next vehicle purchase. More

CPO 2016 Ford F150 I had such high hopes for this truck. I gave up my Focus ST in favor of something more practical that I could easily drive year-round. I went with a c I had such high hopes for this truck. I gave up my Focus ST in favor of something more practical that I could easily drive year-round. I went with a certified pre-owned 2016 F150 for the assurance that comes with a certified vehicle. While the warranty is great, the service/support provided by Alphorn Ford throughout has been anything but. Alphorn Ford had this truck available for a good price, and the initial deal was very smooth. However, the issues started even before I picked up the truck. I paid over $600 to have a hitch/upgraded wiring installed on the truck. I told the person I spoke with at the dealer that I needed a hitch capable of pulling a 7000-pound car hauler, and they installed a 5000-lb hitch. I also told the person I spoke with that I needed a 7 terminal RV type connector. They have since replaced the hitch with a heavier one, but never did wire the larger connector (still has the 4 pin blade-style connector that came stock on the truck). Oh, and when they did replace the hitch, the lights on the back of the truck went completely out. I called and they said they didn’t touch the wiring harness. While parked at work, I looked around under the truck, and, not to my surprise, found a ground wire CONNECTED TO the hitch that was never tightened. The truck had some damage that was not found by the 172 point CPO inspection. Very minor damage, but with the new aluminum body panels, a simple fix is still over $1000 to repair. Instead of working with me to come up with a solution to this issue, they said I damaged the truck after I took possession. I was offended, so I went to Ford directly and they said they weren’t going to override warranty decisions made by the local dealer. In addition to that damage, the rear passenger side door was out of alignment. I had that fixed when I took the truck for its first service appointment. The tailgate is also out of alignment (which helped me identify the damage mentioned above). There are several steps in the CPO certification process that were clearly not completed; otherwise the door and tailgate alignment would have been caught prior to the sale of the vehicle. As far as the truck goes; I want to like it. It’s a beautiful color, and it works like a truck should. However, in the first couple months of ownership, the SYNC/Audio system has gone out 3 times with no explanation. The transmission includes a pause (over a second) between reverse and first gear. Sales person tells me that’s how all the Fords are today, and the technicians said that there were no codes, so everything was fine. You want to be cautious backing out into traffic with this Ford; hopefully the people behind me are always as patient as I am. An attempt to contact the General Manager of the dealership to discuss my issues with this transaction met no response at all. I’ve bought a lot of cars in my life, and this truck is the most expensive vehicle I’ve ever purchased. I regret the transaction so far. There is very little value to the CPO warranty if issues are going to be met with a lack of concern on Fords side (both at the Corporate and Dealership level). More

Great experience We stopped in to test drive a used 2016 Ford Flex. We loved the vehicle and decided to purchase. Everything about the experience was great and didn' We stopped in to test drive a used 2016 Ford Flex. We loved the vehicle and decided to purchase. Everything about the experience was great and didn't take that long. We are very happy. More