Aloha Kia Airport

Horrible service department. very unreliable and unprofessional. service department don't return call at all. very unreliable and unprofessional. service department don't return call at all. More

Very unreliable, long wait for mechanical services, probably because there's a lot of problems with kia vehicles. Kia in waipahu dont care about customers and the service manager said he will not put f probably because there's a lot of problems with kia vehicles. Kia in waipahu dont care about customers and the service manager said he will not put fault on his employees even though i've been waiting for 4 hours and when i asked for an update the service advisor tells me the work request is on her desk but no one told her about it so its not her fault. I recommend that you do not buy from Kia because their vehicles are unreliable just like their employees and managers. Kia dealership on Oahu are the worst compare to other dealerships i have been to. More

Been going to Waipahu Kia for last 7 years and always getting excellent service from Frank Empron, our go to service advisor. Always prompt and honest. Well, this time the damage on our Soul wasn't wor getting excellent service from Frank Empron, our go to service advisor. Always prompt and honest. Well, this time the damage on our Soul wasn't worth repairing, so unexpectly had to face the stress of finding a replacement, during this difficult times of a pandemic. So, as my wife was getting the bad news, I was waiting with my special needs son and talking story to Sales associate Darby Collado. I've been hearing the nightmares of customers at other dealerships waiting months for the car, and that wouldn't be an option during this crazy times. Long story short, we met manager Mike Camara, a shipment was arriving the next day, and we drove out with a new brand new Seltos, without any interrupts of our already chaotic life. They were both very professional, never pushy, and accomodating! I highly recommend this place to anyone. Their service, sales, and finance departments have exceeded my expectations. More

Very terrible service. They don’t take responsibility for their actions. The upper management and finance people don’t value a customer!! their actions. The upper management and finance people don’t value a customer!! More

Martin was one of the best car salesman I’ve ever came into contact with. Amazing customer service all around and a very friendly atmosphere. Martin helped me drive away with my dream car the same day, I into contact with. Amazing customer service all around and a very friendly atmosphere. Martin helped me drive away with my dream car the same day, I know where I’ll be going next time I need a car! More

I sold them my kia. They promised me a check in 10 days. It’s been 3 months and still no check. They won’t return my calls. Beware! It’s been 3 months and still no check. They won’t return my calls. Beware! More

Joe was on top of everything. We had plenty of questions and he always did his best to find the answers. While we waited for the best vehicle for our growing family, he reached out to us whenever vehicles a and he always did his best to find the answers. While we waited for the best vehicle for our growing family, he reached out to us whenever vehicles arrived on island so we can be the first to test drive and possibly purchase the car. The Telluride purchase has been the best purchase thus far and Joe was the main reason for it. More

Aloha Kia by the airport has been very inconvenient in service to me for the past 5 days. I get my car regularly maintenance before the service is needed. But their first available appointment wasn’t unti service to me for the past 5 days. I get my car regularly maintenance before the service is needed. But their first available appointment wasn’t until a month later. A week later my car engine stopped at a stop light and wouldn’t go when I pressed the gas pedal. The car would start but the engine would die out. I had assumed it was maintenance needed but the engine gave off an unusual sound. The next day I told the service department I need my car looked at in fear of it breaking down and causing an accident. I had also mentioned that I assumed it was the recall on my car. She said to bring it in and I told her I couldn’t drive it because I am nowhere close to the airport to drive it there. They offered Kia Roadside Assistance and after getting my car towed to the dealership I called to ask what is the next steps on what to do. She said not to come to the dealership and they will update me whenever it gets there and what the diagnosis would be on my car. My car was taken in at noon and the service closed at 8. It was 9:00 pm that night and I still didn’t hear any updates on my car getting there or if anyone has looked at. The next day I spoke to another female advisor and asked her about an update on my car, she said that I had mentioned to them that “my car would start, but my engine would die out,” to which I added that it maybe have something to do with the recall. And before i even finished my sentence she said it had nothing to do with that in a “you’re a xxxxxxx” way, and proceeded to tell me that the tow driver drove it into the car lot. In that moment, I had told myself, why would I waste my time and lie about my car not being broke? Of course I don’t know what is or isn’t wrong with my car, I’m not a professional, YOU ARE. Why would I waste my time getting a fixed car to the dealership just for y’all to tell me “it wasn’t the engine or the recall?” She offered no help whatsoever and what options are available she just said “your advisor will contact you.” The next day I heard no updates so, I obviously contacted them again. Might I add, if you don’t call them within the first two hours of them opening, GOOD LUCK. There’s no reason to leave a voicemail, they won’t respond to it or maybe never even listen to it. So luckily my advisor had answered, he told me what was wrong with the car, to which I feel like the other female advisor owes me an apology for, and said that they don’t have any loaner cars available and because they can’t process my warranty in time, I can’t get a rental either. They told me they’d have to wait until Monday to get the part and have the technician fix it. The advisor told me, they’d give me updates, which I knew was a lie. So it’s the weekend, I’ve been without my car for going on 5 days and this dealership all around has been inconvenient and left me stranded all on top of me having to go to work. I would not recommend anyone go here and saving their time going through the terrible service that I have been through these past few days. I love my Kia Soul and treat it as my child, I don’t want to give it up but I can’t deal with this dealership anymore and hope NO ONE has to go through this at all. Also i’ll add my car is only 1-Year Old. So the dealership doesn’t care, they got the money they needed and will find any way to make sure they’ll get the most out of you and leave you stranded. More