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Alma Ford - Service Center

Alma, MI

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42 Reviews

42 Reviews of Alma Ford - Service Center

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August 01, 2019

Honest, to the point and accurate MY OPTIONS were explained very well. Everything is working fine and that is the reason I trust and enjoy the work done on my Sport Trac More

by mrallen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Dittmar, Dave Blasko
Aug 06, 2019 -

Alma Ford responded

Thank you for giving us the opportunity to earn your business and for taking the time to share your experience with everyone!

July 22, 2019

They did the job The job was a recall service which they performed as expected. It was done faster than quoted which was nice. However they failed to latch my hood pro More

by rmfriday
Recommend Dealer
Yes
Employees Worked With
Glenn Dittmar
Aug 06, 2019 -

Alma Ford responded

Thank you for taking the time to rate our dealership! We are very sorry that you had this experience and will make sure that it doesn't happen again.

July 03, 2019

Service Excellent quick service. WE scheduled and it was fixed the next day after dropping vehicle off to the dealership. They could get more help with answer More

by lcole453
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Wesolek, Marilyn Brown, Dave Blasko
Jul 03, 2019 -

Alma Ford responded

Thank you for giving us the opportunity to earn your business and for taking the time to share your experience with everyone!

June 13, 2019

brake job needed to be done. Went to have oil change and tire rotation on my wife's Fusion. They explained the situation with the brakes both front and rear. Said the job could be More

by wardelld6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Dittmar
Jun 24, 2019 -

Alma Ford responded

Thank you so much for giving us the opportunity to earn your business and for taking the time to share your experience with everyone!

June 11, 2019

Good Job I got there early and they were ready for me. I was in there for an oil change and it did not take as long as I had expected. Good service, courteous More

by athmusa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Blasko
Jun 24, 2019 -

Alma Ford responded

Thank you so much for giving us the opportunity to earn your business and for taking the time to share your experience with everyone!

June 11, 2019

Lack of attention to details Just don’t pay attention to details ! Friendly people but need to focus on the service their providing. Maybe they need to slow down ? Details! More

by imaginarywhitetails
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
T.J. Hodges
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn Dittmar
Jul 30, 2019 -

Alma Ford responded

I am sorry to hear that you had a bad experience during your last visit! I have shared your thoughts with our Service Manager and we will be sure look in to our processes.

June 02, 2019

Friendly Everyone was very pleasant and efficient. Repairs took less time than expected. Pricing was explained clearly. ( I’m a senior citizen and appreciate t More

by valeriekerr69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jun 03, 2019 -

Alma Ford responded

Thank you for giving us the opportunity to earn your service business!

June 01, 2019

Gratitude “Trust in helping those we care for!” Allow me to start off with the following, “Having someone like Dave represent your company in any form of cus More

by C3Brix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sedgley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2019 -

Alma Ford responded

We can not thank you enough for taking the time to share your experience with everyone!

May 30, 2019

Very quick and well done I appreciate your work and that the repair was done quickly and I had my car back in one day. The repair was covered under my warranty and my experi More

by jostrong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
T.J. Hodges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deb Summers, Glenn Dittmar, Dave Blasko
Jun 03, 2019 -

Alma Ford responded

Thank you for giving us the opportunity to earn both your sales and service business!

May 11, 2019

It took to long and I was not treated right It sucked my appointment was for April 22 . I dropped my truck off May 6 . They called me up and said it needs a axle seal. And said it needed new bre More

by jerry12guage
Price
Recommend Dealer
No
Employees Worked With
Glenn Dittmar
May 13, 2019 -

Alma Ford responded

I am sorry to see that you had less than an exceptional experience during your last service visit! I spoke with the General Manager, Dave Sedgley, and he would like to speak with you regarding your issues. You can reach Dave at your convenience directly at 989.956.5523 at your convenience.

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