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Alma Ford - Service Center

Alma, MI

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42 Reviews

42 Reviews of Alma Ford - Service Center

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March 18, 2020

Good place to go!! I take all my cars there to get service. People are nice and willing to work with you. Good group of people More

by parsonsdenise121
Recommend Dealer
Yes
Employees Worked With
Mike Ambuski
Mar 19, 2020 -

Alma Ford responded

Thank you for the kind words and taking the time to give such a positive review! Is there anything we could have done to earn a 5-star rating? We are always trying to find better ways to improve our customer experience.

February 11, 2020

Great Service They was very prompt on getting my vehicle in. They also explained real well other services that needed to be taken care of. Very friendly. More

by berniejbell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marilyn Brown, Mike Ambuski
Feb 12, 2020 -

Alma Ford responded

Thank you so much for the kind words! Please don't hesitate to let us know if you ever need anything else!

January 27, 2020

Brought car in at 1:50 for 2:00 appointment. They forgot all about me until I asked status at 3:15. Done at 4:00 More

by pkoeste
Recommend Dealer
No
Employees Worked With
Mike Ambuski
Feb 17, 2020 -

Alma Ford responded

We are very sorry for any inconvenience we have caused you. This is unacceptable, and we assure you this is not how we normally do business. Please give us another chance to earn your business, we'd like to do right by you.

January 24, 2020

Disappointing Just purchased tires in Nov I asked before I bought if new tire came with free rotations if purchases thru you and was told yes. It seems that is not More

by billmi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Ambuski
January 22, 2020

I will always take my truck to Ford, they are awesome at what they do, the staff are friendly and they know what there doing, I won't go any place else. Thank you for an awesome job More

by michele_rich2000
Recommend Dealer
Yes
Employees Worked With
Dave Blasko
Jan 23, 2020 -

Alma Ford responded

Thank you so much for the kind words, and you are very welcome! We pride ourselves on great customer service, and we're overjoyed to hear your experience was no exception!

January 10, 2020

Good to work with Everyone was courteous and efficient. The loaner car was more than adequate, and the outcome of the service was as expected. I was kept well informe More

by bhenderson1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Blasko, Mike Ambuski
Jan 20, 2020 -

Alma Ford responded

Thank you so much for the kind words! We are so glad you enjoyed your experience at Alma Ford!

January 02, 2020

Discharged battery. Called the dealership's service dept. at 9:30 and got a quick answer to why my new battery had gone dead. Service manager said he would have the neces More

by wardelld6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Ambuski
Jan 03, 2020 -

Alma Ford responded

Thank you for taking the time to rate our dealership! We were more than happy to help you out in your time of need. Please let us know if there's ever anything else you need help with!

December 30, 2019

Going to Mt. Pleasant next time. Waited a week to be looked at and we had a scheduled appointment. Terrible Service and the bill to clean a relay switch almost $500. 👎 More

by bennettstock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Ambuski
Jan 03, 2020 -

Alma Ford responded

We are very sorry for the poor experience on your last visit . We certainly will use your input for training to grow our service team to provide a best in class service experience moving forward. We value you as a customer, is there anything we can do for you at this time?

December 20, 2019

Excellent Service Glenn and Mike at service desk are pleasant to deal with. Sales staff are all friendly and pleasant to visit with while waiting for service to be perf More

by jwtownsend55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Britting
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn Dittmar, Ed Montgomery, Mike Ambuski
Dec 27, 2019 -

Alma Ford responded

We really appreciate that you took the time to leave such a nice review. We are very lucky to have such gracious customers!

December 18, 2019

Oil change & tire rotation. Glenn is a very easy guy to deal with and very pleasant to visit with, also Jim Britting ask me how we liked the 2017 Ford Escape he sold to my wife More

by roaks30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Britting
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2019 -

Alma Ford responded

Thank you for your kind words. We are glad we could help you out. Please don't hesitate to let us know if you ever need anything!

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