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Alma Ford

Alma, MI

4.9
115 Reviews
A BETTER CAR BUYING EXPERIENCE! We are the hardest working Ford and Lincoln dealership you will find. Located in Alma, Michigan and proud to serve all of the Central and Mid Michigan Area. Our first and foremost goal is to give you the best possible car buying experience, and always provide you with an honest, transparent, and fair deal. We will work hard for YOU - to get you the exact car, truck, or SUV that you want; and at the best terms to fit your life. We want to put the fun back into buying your new car - we believe that's the way it should be!
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2051 W Monroe Rd

Alma, MI

48801

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Showing 115 reviews

July 15, 2020

first vehicle i have purched from them it was during the covid crap so most of my contact were by phone or text message. people i contacted were very professional. would have liked it to be More

by millermichale
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
T.J. Hodges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Montgomery
Jul 16, 2020 -

Alma Ford responded

Unfortunately covid can make communication difficult at times, but our staff does not skip a beat! Thank you for taking the time to rate our dealership!

July 15, 2020

I appreciate them getting me in ASAP, due to my brake controller broke while on vacation and just before going out of State. Excellent service! More

by byrnesmj1
Recommend Dealer
Yes
Employees Worked With
DJ , Dave Blasko, Mike Ambuski
Jul 16, 2020 -

Alma Ford responded

Thank you for taking the time to leave such a great review! Please don't hesitate to let us know if you need anything else in the future!

July 12, 2020

Excellent experience Jim was very friendly and knowledgeable, and the entire team made the process very easy. I've had a long history with Navarre Ford, and the new owner More

by billcandyh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Britting
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Blasko
Jul 13, 2020 -

Alma Ford responded

Thank you for the great review and for giving us the opportunity to earn your business!

July 05, 2020

Alma Ford made it easy, Jim even walked me through syncing my phone and setting up the electronics. Chad in finance was knowledgeable and helpful, making the process painless. More

by janetsbranch
Recommend Dealer
Yes
Employees Worked With
Jim Britting
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad, Ed Montgomery
Jul 06, 2020 -

Alma Ford responded

Thank you for the great review and for giving us the opportunity to earn your business!

July 04, 2020

Everybody there is very friendly and helpful. My salesman was Mike and if anybody is looking for a new vehicle I suggest going to him. I’d definitely rate the dealership and Mike 5/5 stars! More

by Ford2015
Recommend Dealer
Yes
Employees Worked With
Mike DeLong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ambuski
Jul 06, 2020 -

Alma Ford responded

Thank you for sharing your experience with everyone and for trusting us with your business!

July 02, 2020

They are a great group of people. James figure out what was wrong with my truck before I could take my daughter home. He had it fixed and waiting for me to come back and pick it up. Awesome More

by jerry12guage
Recommend Dealer
Yes
Employees Worked With
James Barnaba , Mike Ambuski
Jul 06, 2020 -

Alma Ford responded

Thank you for the great review and for giving us the opportunity to earn your business!

June 29, 2020

The people here were absolutely amazing! I worked with Lyndsie and she made this experience very stress free! She made sure I was taken care of, and it was overall a very enjoyable experience! More

by ander1kk
Recommend Dealer
Yes
Employees Worked With
Chad , Lyndsie Davidson, Ed Montgomery
Jul 06, 2020 -

Alma Ford responded

Thank you for the great review and for giving us the opportunity to earn your business!

June 16, 2020

Great Car Buying Experience The Dealership and staff were very professional and gave us a great car buying experience! Chad did a great job with finding the car we wanted! Very S More

by tyler.reed0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
T.J. Hodges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Avram
Jun 17, 2020 -

Alma Ford responded

Thank you for the great review and for sharing your experience with everyone!

June 15, 2020

Very happy with the salesman Michael DeLong. He was very helpful and knowledgeable about the car we purchased. We definitely will be going back to Alma Ford. We will definitely recommend to our family and f More

by leisakerickson
Recommend Dealer
Yes
Employees Worked With
Mike DeLong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Alma Ford responded

Thank you for the great review and for giving us the opportunity to earn your business!

June 15, 2020

Communication was severely lacking and took too long I was told initially that the repairs would be done within a few days (Thurs to Tuesday). I had to call several times over the next two weeks to get s More

by Unhappy1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Several people. I dont remember their names.
Jun 26, 2020 -

Alma Ford responded

We are very sorry you had this experience with us. We assure you that this situation is not typical, and frankly you deserved much better. Communication is key in any process, thank you for bringing this to our attention. We are always looking for ways to improve, and this will certainly help us refine our customer experience in the future. Again, we are sorry and hope to have the opportunity to earn back your business.

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