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Alma Ford

Alma, MI

4.9
115 Reviews
A BETTER CAR BUYING EXPERIENCE! We are the hardest working Ford and Lincoln dealership you will find. Located in Alma, Michigan and proud to serve all of the Central and Mid Michigan Area. Our first and foremost goal is to give you the best possible car buying experience, and always provide you with an honest, transparent, and fair deal. We will work hard for YOU - to get you the exact car, truck, or SUV that you want; and at the best terms to fit your life. We want to put the fun back into buying your new car - we believe that's the way it should be!
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2051 W Monroe Rd

Alma, MI

48801

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Showing 115 reviews

November 01, 2019

Used Truck Purchase They were great to deal with and very patient as I looked at many vehicles. Pricing was good and they were very helpful with financing, More

by dave_sedgley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
T.J. Hodges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Sedgley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2019 -

Alma Ford responded

Thank you for giving us the opportunity to earn your business and for sharing your experience with everyone!

October 28, 2019

Great work! Alma Ford was very friendly and perfectly helpful! Great customer service and treated me like family! Called all over the state to schedule a service More

by mallory.grimm
Recommend Dealer
Yes
Employees Worked With
Dave Blasko
Oct 30, 2019 -

Alma Ford responded

Thank you for giving us the opportunity to earn your business and for sharing your experience with everyone!

October 23, 2019

Dishonest Service person was deceitful and someone went through my glove boxes removed items left on the passenger seat and forgot to close them. I was in for More

by allbiotch44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Blasko
October 23, 2019

Can't complain Enjoyed the experience altogether, from the first day I walked in the door, to the day of the auctal signing day, never had a complaint at all More

by tmikeksparty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
T.J. Hodges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2019 -

Alma Ford responded

Thank you for giving us the opportunity to earn your business and for sharing your experience with everyone!

October 23, 2019

Somewhat Disappointing Chad, the Finance Manager was great. The worst part of my experience was finding out, after the paperwork was signed, that the salesman let us know th More

by carlsztuczko
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad Avram
Oct 30, 2019 -

Alma Ford responded

Thank you for taking the time to share your experience with us. We are very sorry to hear that you have experienced this inconvenience, this is not the norm for the dealership. We hope that you will give us the opportunity to earn back your trust in the future.

Oct 30, 2019 -

carlsztuczko responded

Not the answer that I expected, certainly after I’ve been a loyal customer for 20 years. I would have expected a call to resolve this issue. Based on this response, I will not do business with you in the future.

Nov 04, 2019 -

Alma Ford responded

Carl, we apologize for any inconvenience we may have caused you, this is not normally how we conduct business. This issue was brought to the owner's attention and we will get you a new key ASAP for free. Please let us know when you can come into the store for your new key. There was a miscommunication on our part and we are very sorry. We hope we can earn your business back in the future.

Nov 04, 2019 -

carlsztuczko responded

This past Saturday, we went to another Ford dealership, and they made a second key for us. It’s unfortunate that this could’ve been taken care of much sooner, with a phone call, instead of relying on an online platform, and getting a response 10 days later.

October 18, 2019

They done a great job at a very short time. Thank You. They done a great job on my recall airbags,and at the time they told me it would be done.Thanks for your kind service. And their waiting room was good More

by alvinarntz
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Dittmar
Oct 22, 2019 -

Alma Ford responded

Thank you for taking the time to share your experience with everyone!

October 16, 2019

Got my cars recall notices up to date. Went in to schedule recall service. They had parts in stock and scheduled me for the next day. It was done when they said it would be. More

by randy_crites
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Dittmar
Oct 22, 2019 -

Alma Ford responded

Thank you for taking the time to share your experience with everyone!

September 04, 2019

Great I bought a used truck, I love it, the sales man Jim is such a nice guy, he knew what I wanted and got it for me, I traded my older truck in, they aim More

by michele_rich2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Britting
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2019 -

Alma Ford responded

Thank you for giving us the opportunity to earn your business and for taking the time to share your experience with everyone!

August 22, 2019

Wonderful staff! All of the staff at Alma Ford are always great and accommodating! They are the best and it shows! I highly recommend them! Jim Britting rocks!! More

by dawndmckay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Britting
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2019 -

Alma Ford responded

Thank you for giving us the opportunity to earn your business and for taking the time to share your experience with everyone!

August 08, 2019

Great place to buy a car I have bought a few cars from Jim Britting at Alma Ford. I get the best service and deal. I will keep coming back. It’s easy to work with him. More

by wbworkman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Britting
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2019 -

Alma Ford responded

Thank you for giving us the opportunity to earn your business and for taking the time to share your experience with everyone!