Allstar Kia of San Bernardino

Worst Customer Service EVER Bought a car from KIA of SB, the worst experience of my life down to the finance department. Customer service was terrible no care for the customer, s Bought a car from KIA of SB, the worst experience of my life down to the finance department. Customer service was terrible no care for the customer, sold me a bad car and refused to talk to me about it instead the manager Jose had no respect for me even as a lady and used profanity toward me. This by far is THE WORST EXPERIENCE I HAVE EVER HAD. I WOULD NOT RECOMMEND THIS PLACE TO ANYONE. CUSTOMER SERVICE WAS HORRIBLE can't even rate the service because there is no Zero as an option! I wouldn't even give it ONE STAR. More

Best Experience I'm extremely happy with my overall "Sonia Experience". She was helpful, professional and accommodating. Sonia was very informative about my 2017 K I'm extremely happy with my overall "Sonia Experience". She was helpful, professional and accommodating. Sonia was very informative about my 2017 Kia Rio and notably patient during my requests to see different color models. Kia of San Bernardino has a vast and best selection of all models. She didn't use high-pressure tactics to try to force me into just any vehicle. She listened to what I was looking for and graciously showed me exactly what I wanted. Sonia is awesome! Therefore, I wish to express my utmost gratitude for making this dreaded experience of buying a car so easy. I'm definitely returning when it's time to purchase my next car. More

Awesome company I am a return customer and will only deal with the all star kia in San Bernardino these guys are awesome and reliable, excellent customer service . I am a return customer and will only deal with the all star kia in San Bernardino these guys are awesome and reliable, excellent customer service . More

Stuck with a lease/crooks The minute I walked in I told them I TRAVEL ALOT, they kept telling us to sign here here here, we weren't explained anything, somehow walked out with The minute I walked in I told them I TRAVEL ALOT, they kept telling us to sign here here here, we weren't explained anything, somehow walked out with a leased car, don't know much about leased cars but when I went home and read, we only get 10,000 miles per year!!! I took the car back the next day and they told me there's no cooling off period nor return even if it's only been a few hours unless I wanted to pay the full $21,000 and ruin my credit!! Now stuck paying for a car that's not ours and limited miles! DO NOT GO TO MOSHE sales guy and screw you JEFF MORGAN (floor manager) horrible experience More

DISHONEST I BOUGHT A BRAND NEW KIA FORTE 2017,ONLY FOUR MONTHS AFTER I HAD THE CAR. THE TIRE BLEW OUT.I TOWED THE CAR INTO ALL STAR KIA ,THINKING IT WAS A DEFEC I BOUGHT A BRAND NEW KIA FORTE 2017,ONLY FOUR MONTHS AFTER I HAD THE CAR. THE TIRE BLEW OUT.I TOWED THE CAR INTO ALL STAR KIA ,THINKING IT WAS A DEFECT IN THE TIRE.ALL STAR KIA MADE ME BY A BRAND NEW TIRE I THOUGHT IT WAS SO UNFAIR . AFTER ONLY HAVING THE CAR FOR 4 MONTHS. IT WAS A DEFECT IN THE TIRE BECAUSE I BOUTHT A BRAND NEW CAR BEFORE AND THE TIRES LASTED FOR 3 YEARS. More

DISHONEST LIERS RUDE N INCONSIDERATE Id give you all a BIG FAT ZERO N YOU KNOW WHAT I TAKE BACK ALL MY COMPLIMENTS TO N ABOUT THE OWNER DAVID CHOI I WAS NOTHING BUT A GREAT CUSTOMER N U A Id give you all a BIG FAT ZERO N YOU KNOW WHAT I TAKE BACK ALL MY COMPLIMENTS TO N ABOUT THE OWNER DAVID CHOI I WAS NOTHING BUT A GREAT CUSTOMER N U ALL IGNORED ME THREW ME UNDER THE BUS LIED TO ME I WILL NEVER RECOMMEND ANYONE TO YOU ALL AND YOU KNOW WHAT IT WAS A BLESSING THAT I DIDN'T GET A VEHICLE FROM YOU ALL I GOT A BRAND NEW CHEVY CRUZE FULLY EQUIPPED N NOT A LEASE ITS A PURCHASE ITS BEAUTIFUL ITS A 2017 AND ITS A LOT LESS THAN YOUR GARBAGE N HUNK OF JUNK YOU ALL BLEW IT YOUR LOSS IS SOMEONE ELSE'S GAIN IF THIS IS HOW U TREAT UR REPEAT N NEW CUSTOMERS FORGET IT WE GREAT PEOPLE DON'T NEED YOU YOUR CRAP YOU'RE ATTITUDES LIES DECEIT AND CARS FROM DEBORAH LASQUADE More

rattling sound coming from front of my car I purchased a used 2014 corolla after only having the car for a few weeks I noticed a rattle taping type nose coming from the front when going down a I purchased a used 2014 corolla after only having the car for a few weeks I noticed a rattle taping type nose coming from the front when going down a step hill or going over bumps so I took it back and drove around the block with a service technician come to find out the steering rack need to be replaced all cover under there worrity can't thank u guys enough car is running and driving just great vary pleased with the car More

A Not Covered Rattle My wife bought a 2016 Kia Rio and it developed a unusual rattle. Not the normal wear and tear rattle something is broke. I brought it in and was told My wife bought a 2016 Kia Rio and it developed a unusual rattle. Not the normal wear and tear rattle something is broke. I brought it in and was told by the tech that yes that's a weird rattle and that it won't be covered because after 12,000 miles they don't cover rattles, speaks, and the like only if something is broke. So after debating with them they agreed to look at it for a discounted rate. I brought it in they drove the car enough to use a quarter tank of gas and couldn't find it. So the tech and I took it around the block surprise we hear the noise. Brought it back then was told it was lunch so I would have to wait for them to look at it. Then after about 5 hours total he said they didn't find anything. We again drove it around the block I heard the noise twice but he says he didn't hear it. He decided not to charge me good thing they did nothing. The noise has gotten to the point it rattles all the time. I have now been told to leave it and they will look at it for 109. Have told them several times I can't leave it but whatever. Now I ask if something is broken it should be covered no answer. A rattle is one thing but if it's broke that should be covered buy still no answer. You get a Kia for the warranty but the first time we have trouble it's not covered. Avoid this place nice to your face but seem shady behind your back. More

Liar, Liar I went in to trade my car in....a car that I bought from them and a car I was having problems the next day I got it. After talking to Sonia, Vincent, I went in to trade my car in....a car that I bought from them and a car I was having problems the next day I got it. After talking to Sonia, Vincent, Javier and Joseph I was told that forsure they can get me in a new car. That was not the case!!!! They promised everything to get me down there do say sorry your car is not worth the trade in. Get one from us with out trade in and then let the one you have get repossessed. That is what Joseph said to me.....wow. I asked why did I get promised things and then everyone goes back on their word. His response was. I don't know....we all have different stories. This place is horrible! Never again. More

Not a deal ship of their word. I have written my review when I hit submit it deleyed. This is my second purchase from this dealership. It took me almost 2 months to get my $895 gap I have written my review when I hit submit it deleyed. This is my second purchase from this dealership. It took me almost 2 months to get my $895 gap check returned after many phone calls and messages. My Credit union is only $399. We we also verbally promised to have interior detailed and when remote start became available they would contact my as that is on major item I wanted. I was told when it was available they would help me get it installed at or below dealer cost. I believe with all the Hassel it should be almost free now. I have spoken to my sales rep numerous times and have left messages and have not received a call back. At this point I would recommend working with another dealership. This one has lost me unless they are willing to make good on their word. The treat you well during the process then after signing the paperwork getting your keys and a photo.taken you are just another sales numer. I even received a call from the owner I believe making sure I was happy. I was until all this misleading offers we agreed to we not honored. More