Allstar Kia of San Bernardino

Fastest car buying experience ever! I called the dealer and spoke to Danny Ponce in the internet department. He was very KIA knowledgeable and answered all my questions. I told him I wa I called the dealer and spoke to Danny Ponce in the internet department. He was very KIA knowledgeable and answered all my questions. I told him I wanted the Grey color (my fiance has been eyeing this car for weeks) he said he had it and invited us in for a test drive! We went in later that day the car was pulled up and ready to go. Test drive was everything we hoped for so we decided to pull the trigger and add it to our family of KIAS, we also have a Forte and Sorento. Jeff the manager put together a deal for us and made me very comfortable with my purchase. Maggie the finance director even got us a lower rate than we thought! All in all it was the best car buying experience ever and I would definitely recommend the dealership to anyone looking for a car just ask for Danny he will give you a no hassle deal and you will leave competed satisfied with your purchase! Thank you Allstar KIA and thank you Danny we love our 2022 Stinger!!! More

Joe does not like my name Floyd because it belongs to a Black man not Mexican, he said. Joe made fun of me the whole time I spoke with him. Never knew a Mexican was prejudice of another Mexican. My Gran Black man not Mexican, he said. Joe made fun of me the whole time I spoke with him. Never knew a Mexican was prejudice of another Mexican. My Grandma gave me that name and I am very proud to have the name Floyd. I was there to buy a car. Needless to say I was not interested any more. I just wanted to leave. I left and went to Tom Bell Chevrolet in Redlands and bought me a Toyota Camery. I was treated with the all respect, they listened carefully to me. They took the time to explain everything, Kia in San Bernardino needs to take lessons from Tom Bell. Don't go to Kia of San Bernardino. Sales people there not interested in your needs. More

I wish I could rate the general sales manager Jeff Burgess a big fat zero. I bought my car in 2019, spare key NEVER delivered. So in March 2020 my son wanted to go check out the K5, we went and he fel Burgess a big fat zero. I bought my car in 2019, spare key NEVER delivered. So in March 2020 my son wanted to go check out the K5, we went and he fell in love with it, paperwork was completed I did let Jeff know how I felt about his failure to reply to emails, phone calls and that I was only making the deal because of my son. While in the finance office Jeff tells the young man," back order her key" I'm not sure what back order really means because a year later still no key. So many bad reviews regarding Heff yet the owner still has hom as general manager...Jeff DEFINITELY IS NOT A MAN OF HIS WORD More

I bought my car here years ago and would always bring it for service. I haven’t been back since 2018 and made an appointment for a recall. Needless to say I WAS disappointed in their service. Unprofessional for service. I haven’t been back since 2018 and made an appointment for a recall. Needless to say I WAS disappointed in their service. Unprofessional staff that didn’t acknowledge you when you walked in. I waited several minutes before I had to speak up so they could help me. They don’t answer their phones. I had to call sales to get them to connect me to service. Funny, they answer and then have the nerve to ask me if I wanted to trade in my car. Hah, not with the service I was getting. Not bringing my car here again. I’m not sure if it’s because of Covid or not. They didn’t even offer to wash my car which was a usual thing they used to do. More

I dont even know where to start with how absolutely I dont even know where to start with how absolutely horrible unprofessional and dishonest the people here are My husband and I are both veterans and I dont even know where to start with how absolutely horrible unprofessional and dishonest the people here are My husband and I are both veterans and work our xxxxx off and we wouldn’t recommend this place to our absolute worst enemy We will forever have a bad taste in our mouths about dealerships and what snakes people are because of this place I was on top of everything and asked every question at least 3 times to make sure everything was good to go Our credit took some hits so its not the best but we have awesome income So I worked with Maggie Wallace the finance manager who after working with her and reading other reviews about her should not have that position or any customer service position or position of power She told us we were completely approved for any car on the lot as long as it has incentives. I asked multiple times if we had a maximum price cap and she kept telling us no, any car with incentives. I call her friday because she told us to come Saturday and she let me know she wouldn’t be there but the work is all done and Jesse Diaz will be helping us. Jesse was in the office with her and we started talking about the stingers. She said “absolutely you could get one since they have incentives” she had Jesse text me what stingers they had and I told him we wanted the white one. They “did the numbers” and said that’d be fine and works out perfect. They only had 3, a white, black and red. So there was no confusion as to which one the white was but just Incase I made sure the one on the website was the correct one, which it was. We drove THREE hours after a long week of work with our baby to get this car. I texted Jesse when we were exiting (it’s 2 minutes from the exit) and he wouldn’t even come out til another salesman went and got him. We started to walk around and he said “ hey I have the stinger all ready right here” I made it clear I needed to test drive it since it’d be my daily driver. They got back from the drive and Jesse walked in and went straight to his office and my husband looked annoyed when he walked in. I had to just got look at the car myself and my husband had to go get him to tell him to let me test drive it. Jesse knew NOTHING about the car to the point I was showing him what the car had when he said it didn’t and couldn’t answer a single question and hardly responded when you spoke to him. We got back and he didn’t say and a word and went back to his office and left us sitting in the lobby for 3 hours only coming out with a paper full of someone else’s information asking if it was correct, he left again then came out and said “your done” and walked away. we signed with Kyle who got us from the lobby and they had us wait again in the lobby to bring the car up then sent us on our way. I then receive a moody text message from Maggie saying she needed a bunch of information since we “decided to get an expensive car” and that’s where the real nightmare begins. She says she only had us approved for $20,000 and we chose too expensive of a car and didn’t listen when on reality NOTHING changed since we talked on Friday. We got the same car with the same stock number and vin that we agreed on. Then she tried to say Jesse screwed everything up and didn’t do what she told him instead of admitting that she dropped the ball. She was extremely unpleasant to talk to as was Jeff burgess the general sales manager who didn’t want to hear what I had to say and pushed me off the phone. She then called my coworker and started talking to him about my personal business and told him I was being “boujee” until he told her that she was the one that screwed up and she owned that to him. When I called her on the 10th day after not hearing from her in awhile to tell her after our horrid and sketchy experience, she was rude and unprofessional and yelling and talking over me about how she did nothing wrong and never lied. I have all of the texts and phone calls to prove otherwise mind you. Then I say how unprofessional it is that she called to talk crap to my coworker and she hung up and called him AGAIN. DONT GO HERE More

If I can give you zero!! Star I will do!! Daniel Ponce is the WORST “SALES MANAGER” me and my husband tried to explained him our situation, we went to trade the vehicle we have and instead of tried to help h the WORST “SALES MANAGER” me and my husband tried to explained him our situation, we went to trade the vehicle we have and instead of tried to help he wants to give us a lecture!!! He was lazy I think so … and he make us feel like we don’t have anything to do there!! Textual his words “is not my fault you were behind some payments” I don’t know who is his manager and I would like to see the owner of this dealer ship how his “sales manager” manage the sales . We came to NISSAN and complete history!! the sales agent very very polite and be empathetic with our situation. You know what Daniel Ponce , you don’t even know what we been through and the way you treat me and my husband was the worst!! I hope the owner can see this post even though I’m going to con at the regional . A lot of trainning to this “SALES MANAGER “ THE WORST!!! Go to NISSAN JUST CROSSING THE STREET THEY ARE SUPER GENTLY AND PROFESIONAL!!!Zero skills !!! More

Once you buy a car they forget you even are ther .they take 2 to 3 weeks to even work on car .and same with oil changes.employes are rude nasty mean looks.owner dont give a dam.he leaves number to contact take 2 to 3 weeks to even work on car .and same with oil changes.employes are rude nasty mean looks.owner dont give a dam.he leaves number to contact but never responsibility.i would never buy a kia from all star sanberdoo.go some wher else More

This dealership is by far the worse I’ve been too. More so the service department the mechanic in charge should be punished. The salesman was great. But I just purchased a new car and I still don’t have my so the service department the mechanic in charge should be punished. The salesman was great. But I just purchased a new car and I still don’t have my car. I waited about 5 hours for my car to get detailed and fix radio. I patiently wait till I get bad news that my battery is bad and the mechanics left for the day. I call this morning and I’m still getting the run around from them. So No do not go to San Bernardino all start Kia. Maybe Ontario or riverside is better. No clue just horrible experience buying this Kia at this dump. More

I dont even know where to start with how absolutely horrible unprofessional and dishonest the people here are My husband and I are both veterans and work our xxxxx off and we wouldn't recommend this pl horrible unprofessional and dishonest the people here are My husband and I are both veterans and work our xxxxx off and we wouldn't recommend this place to our absolute worst enemy We will forever have a bad taste in our mouths about dealerships and what snakes people are because of this place I was on top of everything and asked every question at least 3 times to make sure everything was good to go Our credit took some hits so its not the best but we have awesome income So I worked with Maggie Wallace the finance manager who after working with her and reading other reviews about her should not have that position or any customer service position or position of power She told us we were completely approved for any car on the lot as long as it has incentives. I asked multiple times if we had a maximum price cap and she kept telling us no, any car with incentives. I call her friday because she told us to come Saturday and she let me know she wouldn't be there but the work is all done and Jesse Diaz will be helping us. Jesse was in the office with her and we started talking about the stingers. She said "absolutely you could get one since they have incentives" she had Jesse text me what stingers they had and I told him we wanted the white one. They "did the numbers" and said that'd be fine and works out perfect. They only had 3, a white, black and red. So there was no confusion as to which one the white was but just Incase I made sure the one on the website was the correct one, which it was. We drove THREE hours after a long week of work with our baby to get this car. I texted Jesse when we were exiting (it's 2 minutes from the exit) and he wouldn't even come out til another salesman went and got him. We started to walk around and he said " hey I have the stinger all ready right here" I made it clear I needed to test drive it since it'd be my daily driver. They got back from the drive and Jesse walked in and went straight to his office and my husband looked annoyed when he walked in. I had to just got look at the car myself and my husband had to go get him to tell him to let me test drive it. Jesse knew NOTHING about the car to the point I was showing him what the car had when he said it didn't and couldn't answer a single question and hardly responded when you spoke to him. We got back and he didn't say and a word and went back to his office and left us sitting in the lobby for 3 hours only coming out with a paper full of someone else's information asking if it was correct, he left again then came out and said "your done" and walked away. we signed with Kyle who got us from the lobby and they had us wait again in the lobby to bring the car up then sent us on our way. I then receive a moody text message from Maggie saying she needed a bunch of information since we "decided to get an expensive car" and that's where the real nightmare begins. She says she only had us approved for $20,000 and we chose too expensive of a car and didn't listen when on reality NOTHING changed since we talked on Friday. We got the same car with the same stock number and vin that we agreed on. Then she tried to say Jesse screwed everything up and didn't do what she told him instead of admitting that she dropped the ball. She was extremely unpleasant to talk to as was Jeff burgess the general sales manager who didn't want to hear what I had to say and pushed me off the phone. She then called my coworker and started talking to him about my personal business and told him I was being "boujee" until he told her that she was the one that screwed up and she owned that to him. When I called her on the 10th day after not hearing from her in awhile to tell her after our horrid and sketchy experience, she was rude and unprofessional and yelling and talking over me about how she did nothing wrong and never lied. I have all of the texts and phone calls to prove otherwise mind you. Then I say how unprofessional it is that she called to talk crap to my coworker and she hung up and called him AGAIN. Then tricked the manager into getting the car pushed through financing instead of telling him why went on to save her own xxx to the point where when he called he had no idea what was going on and she had told him there was some confusion at finance. DONT GO HERE. They are absolutely ridiculous and dishonest and will screw you over in a heart beat. More

Done being taken advantage of First, I have to say Chris, the service writer, is very friendly, professional, and shares useful information such as, "You should call for an appoint First, I have to say Chris, the service writer, is very friendly, professional, and shares useful information such as, "You should call for an appointment because the website doesn't work well." He could probably do better somewhere else. Also, the sales department was great. It's the service department that makes me never want to go back. I made an appointment to get my hatchback fixed, brought it in, and was told it has to be an all day appointment made over the phone. If the website doesn't work, then please let me know before I arrange for a day off and a long drive (I live in the mountains, it's well over an hour each way). Then it took a month and a half to get said appointment. I showed up for my appointment, and an hour and 36 minutes later I'm told they did not order the part while we had been waiting, and so I need to make another appointment but maybe I can try my luck tomorrow. I'm already having trust issues with this crappy prospect. It made me recall a previous service during which time I was told they changed my cabin air filter yet it still smells used (after a winter of no AC), and the time that I was told they changed all my windshield wipers but the rear window wiper was very obviously the same, since the blade part of the wiper was torn and hanging on one end. Then, I remember the disappointing alleged free wash that left a lot of dirt and dead insects. Fully intact. And I was inclined to think that they must have just changed the front wipers and not the rear, or it was probably just a pressure washer and doesn't remove dirt. Clearly, I need to stop being so understanding. I once worked in a drydock when I was enlisted in the Navy and I know first hand that pressure washing is powerful enough to blow soundproof tiles off slimy, seaweed-covered submarines if someone does it correctly. I'll be going somewhere else for my car service from now on. Also, I'm not sure how three stars show up from one for friendliness. It wasn't my doing. More