Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
43 Reviews of Allentown Kia - Service Center
Sort by
June 29, 2023
My appointment was for a Monday. It’s Thursday and they still haven’t looked at my car nor can they tell me when they’ll look at my car. No offer of a loaner, or a rental either. The It’s Thursday and they still haven’t looked at my car nor can they tell me when they’ll look at my car. No offer of a loaner, or a rental either. They want to text you instead of talk to you. So unprofessional. This is the second car I have purchased there and will never buy another one from them simply because of the service department. More
by RSP
Employees Worked With
Service
May 22, 2023
Allentown Kia immediately put me in a rental car and paid for all charges while my car was in their service department. The staff was courteous and responsive. for all charges while my car was in their service department. The staff was courteous and responsive. More
by Gmaugle
November 01, 2022
Wow, I should have checked the reviews before I bought here. Sales were great. I had my first oil change on my new Sorrento. Not one, but two employees were rude and unpleasant to me. I could not believe here. Sales were great. I had my first oil change on my new Sorrento. Not one, but two employees were rude and unpleasant to me. I could not believe it! I will be going to the other Kia dealer in the Lehigh Valley from now on. More
by ahbartholomew
Employees Worked With
I don't know their names. One man and one woman.
May 11, 2022
Laura was wonderful. She made me forget I was in a crappy predicament. Over all for my situation I was happy to have Laura handling it She made me forget I was in a crappy predicament. Over all for my situation I was happy to have Laura handling it More
by Ericksonjames633
Employees Worked With
Laura campbell
March 05, 2022
My car not starting. The sales person says he can't look at it, to come back Monday. In case it's the alternator and not the battery, he doesn't have the parts and could The sales person says he can't look at it, to come back Monday. In case it's the alternator and not the battery, he doesn't have the parts and could take over a week to fix. Told me to try another dealership. More
by shipsykz
Employees Worked With
service
October 26, 2021
Called today, 10/26/21, Robin in the Service Dept is rude and condescending, I rescheduled my service elsewhere because of her snippy attitude. I love my Optima but can’t deal with someone so rude. I was o and condescending, I rescheduled my service elsewhere because of her snippy attitude. I love my Optima but can’t deal with someone so rude. I was only asking her what my warranty covers, she needs to NOT answer phones More
by Colleen D
Employees Worked With
October 13, 2021
The service department's staff are rude, a simple request to verify their work before signing the completion form. They get upset and will not listen to what you have to the request. DON'T GO THEIR. Spend yo to verify their work before signing the completion form. They get upset and will not listen to what you have to the request. DON'T GO THEIR. Spend your time and money elsewhere. I have only gone back for recall work and I won't have any other service done. This is what upsets them, they can't get any other money out of me. WORSE SERVICE EVER!!!! More
by Captain
Employees Worked With
Service Manager / Service Dept Employees
August 20, 2021
I'm 9 months pregnant and I was treated horribly. I went in for recalls and was charged for a laundry list of services I did not request, all on my lease that is just one year old. I usually don't complain in for recalls and was charged for a laundry list of services I did not request, all on my lease that is just one year old. I usually don't complain but I found the staff to be rude, short, and pressuring. I explained I was on a budget and they pushed payment plans on me, implying that I MUST get the services done. They also charged me for an oil change that was never completed. I had to get it done at a Valvoline the following week. My check engine light has been on ever since and my car is now rattling. I feel they have taken advantage. I contacted consumer affairs and I hope that the situation gets rectified. More
by upsetandpregnant
Employees Worked With
June 10, 2021
We brought our car KIA in for a recall and informed it would take about 1 1/2 to complete. We informed them we would wait in the lobby as it is our only vehicle. After 4 hours had passed we asked our car. would take about 1 1/2 to complete. We informed them we would wait in the lobby as it is our only vehicle. After 4 hours had passed we asked our car. As it turns out it was ready after 1 1/2 hours. Supposedly someone came to the lounge and called our name but nobody responded. They never tried a second time I guess. We never left. They were very unprofessional about the situation. More
by Kay
Employees Worked With
service department
February 27, 2020
1/30/20 emissions test I passed 2/17/20 inspection I pass 2/18/20 I got a hour out of town and my car breaks down do to bad coils spent 400 on repair and 90 on tow if I was able to catch this before it happe 2/18/20 I got a hour out of town and my car breaks down do to bad coils spent 400 on repair and 90 on tow if I was able to catch this before it happened I wouldn’t be so angry. Car was shaking on high I mentioned something to service before about shaking and they said they didn’t see anything wrong... I’m also looking for a new car but I will not be back their. More
by Am101934
Employees Worked With
Shane Franco, Johnny Taylor, Joe Carazo, Nicole Barron
