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Allentown Kia

Allentown, PA

4.5
653 Reviews
Allentown Kia is the Largest Kia Dealer servicing the Lehigh Valley, Quakertown, Easton, Doylestown, Pottsville Areas. Allentown Kia is located at 2350 Lehigh Street, Allentown, PA 18103. You can call our Sales Department at 866-419-1044, Service Department at 866-419-1044, or our Parts Department at 866-419-1044. Our website is always open at www.allentownkia.com. On our website, you can research and view photos of the new Kia models such as the Cadenza, Forte, Forte Koup, Forte5, K900, K5, Rio, Rio 5-Door, Rondo, Sedona, Sorento, Soul, Soul EV or Sportage that you would like to purchase or lease, search our entire inventory of new and used vehicles, value your trade-in and visit our Meet the Staff page to familiarize yourself with our staff who are committed to making your visit to Allentown Kia a great experience every time. Also, don’t forget to go to our Allentown Kia Dealer Reviews page for the latest comment and dealership reviews.
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2350 Lehigh Street

Allentown, PA

18103

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Showing 653 reviews

November 09, 2019

#Relyoneli Can't say enough good things about this #Relyoneli Can't say enough good things about this dealership and its personnel. Our salesman Elijah was top notch. Very friendly, very profession More

by jpr0204
Recommend Dealer
Yes
Employees Worked With
Elijah Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob, Shane Franco
Nov 11, 2019 -

Allentown Kia responded

Thank you for the kind review! We work hard to make sure our team provides the best customer service. We're glad it's paying off! Stop by anytime we can help you out. Thank you again!

November 05, 2019

Rob did a great job in showing us the 2020 Rio we purchased and made sure my daughter had a good test drive. He also made sure it was totally cleaned and answered all questions fully. More

by Judy
Recommend Dealer
Yes
Employees Worked With
Shane Franco, Johnny Taylor, Robert Martin
Nov 06, 2019 -

Allentown Kia responded

Thanks for the review, Judy! We're glad we could help you get in a new Rio. Isn't driving something new a great feeling? Stop by anytime and say hi! Thanks again!

November 05, 2019

Normally I like to do more research before buying a car but Jacob was able to give me so much information I was sold on Kia! The test drive made me sign on the spot! The coffee machine is fantastic!!! More

by Glill
Recommend Dealer
Yes
Employees Worked With
Cory Tangir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Taylor, Jacob Piazza
Nov 05, 2019 -

Allentown Kia responded

Few things in life feel as great as driving a new car. We're pleased you found yours with us. Thanks for telling everyone you were pleased, too! Stop by anytime!

November 04, 2019

Nick eckert was professional and helpful in helping me make the best affordable decision with my situation. Highly recommended! Great service all around 5 stars More

by KYOUWAKIM
Recommend Dealer
Yes
Employees Worked With
Nick eckert
Nov 05, 2019 -

Allentown Kia responded

Thank you for the review! Our job is to help you get what you want. We're glad to know we were successful. Stop by anytime! Thanks again!

October 21, 2019

False price advertising False advertising! Scam! Prices are much higher than listed. I've called to confirm the price prior arrival, but the price came MORE THAN DOUBLE vs ad More

by Victor
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Elijah Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Allentown Kia responded

Hi Victor, thanks for leaving your review. We're sorry to see there was a miscommunication in your new vehicle process. We wish your experience had been more positive and would like an opportunity to do better. Please give our General Sales Manager, Cory, a call at 833-223-0602 to discuss. Thank you again!

Nov 22, 2019 -

Victor responded

By the way, I bought Stinger at the price I wanted. You didn't earn my business with you strategy. I wish you to lose all you customers if you continue to lie like you did to me.

October 14, 2019

Rude dealership Manager (Erik) was so rude and unprofessional Will never return again. Love my vehicle but will stay away from the Lehigh St dealership. Will take m More

by Rachelle
Recommend Dealer
No
Employees Worked With
Eric Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2019 -

Allentown Kia responded

Rachelle, my name is Eric Watson and I am the Manager that you are referring to in your review. I am sorry that you see my response as being rude and unprofessional. While in service you decided visit the showroom and upon my observation you were very rude, condescending and downright abusive to one of our Sales Associates. The Sales Associate was simply trying to fact find and point you in the right direction and again you chose to respond in a negative tone and even threaten that today wasn't the day for anyone to give you any problems. When we had the Sales Associate bring you into the Management office, the General Sales Manager Cory greeted you and stated "Good Morning Rachelle, I remember you. How can I help you?". Your response was "I remember you too and I didn't like you back then and I don't like you now". When he was trying to help you, you kept pressing for him to do something that he can not do and honestly your tone and demeanor were something that we will not tolerate. As I stated we are human beings, with feelings. If you could not be respectful and have mutual respect that we would have to part ways. We are always willing to help our customers however I do require that both parties are always respectful and courteous to one another. Our staff is the reason why we are the number #1 Kia dealership in Pennsylvania. We take customer satisfaction very seriously and while I will always hold my staff accountable for respecting customers and their fellow employees, I will always defend them when I feel as though they are not being treated fairly and in the end if I feel as though they are being abused. Respectfully, Eric Watson Director of Operations

October 07, 2019

Thoroughly Impressed When I went in to Allentown Kia, I knew it was going to be a challenge getting myself in to a newer car due to my negative equity. I worked with Nick More

by BrittanyLee513
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Eckert
Oct 08, 2019 -

Allentown Kia responded

Thank you for your kind review! We're glad to hear about your experience. Stop by soon in your new Kia Sportage to stay hi!

September 30, 2019

Everyone was very helpful with getting the best possible deal I could get for my old car; and being able to get a new car with great features. More

by Lmarsteller
Recommend Dealer
Yes
Employees Worked With
Donnie Dishman
Oct 03, 2019 -

Allentown Kia responded

Thank you so much for sharing your experience with us! We're glad to hear it was a good one and hope to see you back at Allentown Kia.

September 21, 2019

Bad credit didn't matter. I've been to Jeep, and Chevy....spent hours there and all for nothing. Needed a new car because of how high my miles were. THEY PROMISED TO WORK WITH More

by Tim8chu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Franco, Jacob Piazza
Sep 23, 2019 -

Allentown Kia responded

We're so pleased to know you're pleased! We do everything we can to make sure everyone that walks through our door gets what they need. We're very happy to have helped you get into your new Kia and we hope this means you'll be back to see us again soon. Thanks for sharing and enjoy your new ride!

September 20, 2019

Lose your paperwork and your parts Bought a car here 2 years ago. Big mistake. Everytime I have come in for warranty repair. Service always rights down the wrong reason over the phone a More

by Ficcoa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Don Pernsley
Sep 21, 2019 -

Allentown Kia responded

Mr. Ficco we apologized for the miscommunication and put in writing at your request that we will honor the warranty. Although you made us aware of what your mechanic thought was the issue we needed to confirm their diagnosis. We did not have the part in stock in part because it's not a part for a common repair as your vehicle is a 2010 model year. We did confirm the diagnosis and ordered the part and are honoring the costs associated with the repair in accordance with your warranty coverage. Your 5 hour wait was because you would not let us figure out the issue with your warranty coverage and call you. You stated to the service writer and myself that "you'll wait as long as necessary". In part your delay was due to the warranty company returning our call regarding the coverage. That delay was beyond our control. We are sorry for any inconvenience that you experienced but we honored everything we said we would and again, you were not expected to wait because before hand, you were told we'd honor the repair. We also stated that we would call you regarding the phone call from the warranty company, your presence in our waiting area did not influence our commitment to resolve customer satisfaction. We always return calls and work with our customers regarding any issues that may occur. I'm truly sorry that you feel this way as we offered an alternative resolution to your wait til at our dealership. We love our customers and respect their time.

Sep 21, 2019 -

Ficcoa responded

Still waiting on a call that said part has come in

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