Allentown Kia

We brought our car KIA in for a recall and informed it would take about 1 1/2 to complete. We informed them we would wait in the lobby as it is our only vehicle. After 4 hours had passed we asked our car. would take about 1 1/2 to complete. We informed them we would wait in the lobby as it is our only vehicle. After 4 hours had passed we asked our car. As it turns out it was ready after 1 1/2 hours. Supposedly someone came to the lounge and called our name but nobody responded. They never tried a second time I guess. We never left. They were very unprofessional about the situation. More

DISHONEST & DECEPTIVEMy daughter had been shopping for a DISHONEST & DECEPTIVE My daughter had been shopping for a car and she wanted a Kia Rio S in Blue. After striking out at Lehighton Kia (I reviewed the DISHONEST & DECEPTIVE My daughter had been shopping for a car and she wanted a Kia Rio S in Blue. After striking out at Lehighton Kia (I reviewed them as well) I found the Rio S in Blue on Allentown Kia's website listed for $17,890 with the price crossed out. Quick background, I clicked for the price on 5/17, a week prior to this event, and Julie from Allentown Kia called me and told me the price would be $17,890 minus the $750 Kia rebate and said I could use the $500 online coupon. Back to Thursday, 5/21/21, that evening I clicked on and filled out the $500 coupon that popped up on the Allentown Kia website. The next day at 1:00PM Julie texted me in response to the coupon card. I texted her back requesting a test drive at 5:15 and that she send me a Purchase Agreement showing the price, fees, discounts, taxes and I would then fill out a preapproval form for financing. She responded that she could not email me the agreement so I replied asking for a phone call to discuss the costs - no response. When I got home from work at 4:30 I called Allentown Kia and talked to Julie were she told me that the $17890 was the price and I would be able to use the coupon and the Kia rebate. My daughter and I showed up at 5:15 and Daniel (one of the salesman) met us, took us out in the car, and sat down with us for the sale. Daniel was great and we fully intended to buy the car until the Sale Agreement they presented had the car sale price at $21,900 (NOT $17,890). I blew my top and told Daniel it was BS and went to leave with my daughter. To make the story short, after meeting the sales manager (I believe it was Jake) who straight up told me the owner raised the price of the car we never got below $19k and they tried to pull some magic math which still left the price well over $1000 above what they advertised and they pull the $500 coupon. Allentown Kia INTENSIONALLY lied to us to get us in there and try to sell us a car at a price above what it was advertised for. Lehighton Kia pulled the same price raising game, but at least they had the decency to call and tell me they were doing it before we made the trip up. This particular Rio S had the carpets and no other options, the $17890 matched up with Kia Motors MSRP if you build one on their website. Allentown Kia cannot be trusted and their ownership should be ashamed of themselves. I bought two Kia Sorrento in the past, both at Gateway Kia in Quakertown and frankly I didn't go back to them because they are slippery also (Seeing a theme?). My daughter ended up buying a Hyundai Elantra SEL from Ciocca Hyundai in Quakertown - they were great and I would recommend them to anyone. More

DISHONEST DEALERSHIP: WAS THERE ON 2/12/21. HORRIBLE EXPERIENCE. DROVE 3 HOURS FROM NY TO ALLENTOWN, PA EXCITED ABOUT PURCHASING A NEW VEHICLE WE SAW ONLINE. WITHOUT GOING INTO TOO MUCH DETAIL, LON EXPERIENCE. DROVE 3 HOURS FROM NY TO ALLENTOWN, PA EXCITED ABOUT PURCHASING A NEW VEHICLE WE SAW ONLINE. WITHOUT GOING INTO TOO MUCH DETAIL, LONG STORY SHORT, VEHICLE INCREASED IN PRICE APPROXIMATELY $2,500. SHADY DEALERSHIP, DISHONEST BUSINESS PRACTICES. BUYER BEWARE. THEY HAVE AN a PLUS RATING ON BBB DESPITE 16 COMPLAINTS AND ONLY 6 RESOLVED. STAY AWAY, PLEASE. More

Registration card expired and could not renew it cause it was in leasing co name. I called tanya at kia 3x no call back in a month. Meanwhile i called leasing co for power of attorney. Weeks latee i received was in leasing co name. I called tanya at kia 3x no call back in a month. Meanwhile i called leasing co for power of attorney. Weeks latee i received it and called kia no call back. I went notary and she had to mail it out. I got 2 tickets cause of no registratiin. Now my inspection is due. I went into kia to talk w management but he was off. Next day i get call from Eric. He was not interested and said they always return phone calls. Plus it was state fault. He said he investigate and never called back. This is very stressful and expensive. More

Thank you to my personal Santa Claus. I walked in the dealership on christmas eve with no expectations of walking out in a brand new 2021 car. Thank you Jess you are truly great at what you do dealership on christmas eve with no expectations of walking out in a brand new 2021 car. Thank you Jess you are truly great at what you do More

Our initial interaction started with Jessica, who got us in the door. She was persistent and friendly and won me over when I received the personalized video email. Arriving at the dealership we met Donnie w in the door. She was persistent and friendly and won me over when I received the personalized video email. Arriving at the dealership we met Donnie who was patient, personable and very knowledgeable. The finance manager was also great, sorry his name eludes me at the moment! Thank you for a great experience! We will recommend you to everyone and will be back! More