Allen Turner Hyundai - Service Center

Provided the great service I've come to expect Since 2006, I have purchase 9 Hyundai's from Allen Turner for my family and me. The Sales staff is incredible, and the service after the sale is the b Since 2006, I have purchase 9 Hyundai's from Allen Turner for my family and me. The Sales staff is incredible, and the service after the sale is the best I've ever experienced. Though I don't have to use the service department very often, I received a recall on my 2015 Hyundai Santa Fe Sport in late June and (separately from the recall) thought I had an issue with my automatic tailgate. I easily made an appointment over the phone, and brought it in a few days later (June 27). When I arrived, I visited my previous sales persons, Frank Trommelen, who promptly took care of my perceived tailgate issue in less than two minutes--no write-up needed. Then, Melanie Cuellar took care of my arrival and explained in great detail what the recall was about and why it was in my best interest to take care of the issue. She also took the time to give me a tour of the new Allen Turner service facility, and it was quite impressive. Melanie explained each station and why it was improved from their prior location. This was very important, as I believe the quality of a dealer's service department is a critical factor in purchasing a vehicle. I have worked with Melanie before (on my last visit over a year ago for an oil change) and she is incredible about liaising between the awesome mechanics at Allen Turner and his customers. Melanie's ambassador skills are impeccable. I was in and out of the service department successfully within an hour, and in between, she still took the time to provide regular updates on the cars progress in maintenance. Thank you Allen Turner for employing such talented staff! More

Great Dealership with great Employees Over my many years of buying cars and taking cars in for service this dealership is the best I’ve been involved with.. always great service! Over my many years of buying cars and taking cars in for service this dealership is the best I’ve been involved with.. always great service! More

MELANIE IS AMAZING I think everyone who works with the public should spend a day with Melanie to see what excellent customer service looks like. She is the best! I think everyone who works with the public should spend a day with Melanie to see what excellent customer service looks like. She is the best! More

Amazing! Melanie helped connect me with the service department quickly and provided amazing customer service! She was kind and answered all of my questions. Ev Melanie helped connect me with the service department quickly and provided amazing customer service! She was kind and answered all of my questions. Everyone I encountered was wonderful and helpful. I fully recommend this service department. More

Fast, Fun, Professional My experience at the dealership was very nice. All the employees are very friendly and eager to help me. The waiting area is quite nice with lots of f My experience at the dealership was very nice. All the employees are very friendly and eager to help me. The waiting area is quite nice with lots of food and refreshments to make the wait not as bad. Highly recommend this dealership. More

Great customer service The building itself is beautiful, and the customer service was lovely. Ronald Mcdole also came out and helped me understand what the different gear s The building itself is beautiful, and the customer service was lovely. Ronald Mcdole also came out and helped me understand what the different gear shifts were on my car. Will be back to do business with them again. More

Super friendly and great service. I sat with Ronald McDole in the front lounge area and he was so friendly and made the experience much more pleasant. My service was completed by Mel I sat with Ronald McDole in the front lounge area and he was so friendly and made the experience much more pleasant. My service was completed by Melanie Cuellar who was very informative and took great care of my car. I highly recommend her for your service needs :) More

Great Experience I was Greeted by Ronald McDole and he helped answer all my questions concerning the car in was interested in. I was very pleased with his knowledge of I was Greeted by Ronald McDole and he helped answer all my questions concerning the car in was interested in. I was very pleased with his knowledge of the car. More